So I had tried to preorder the Special Edition of ME3 all boxed up and everything. I payed them upfront and waited. Only for them to tell me at the last minute that they'd be unable to fufill any orders of ME3 at all. And because of it being last minute, I was unable to find a Special Edition anywhere else at the time and had to settle for a Digital Download version.
The worst part of it all was I didn't even get a refund. I have no idea what had happend. Let alone how they couldn't fufill preorders made with upfront payments but that alongside there expensive library. (£35 for Super Mario Land 3D New - £30 Preowned). I personally do not recomend them for preorders. You'd be safer trying somewhere else.