GameGears reviews

GameGears reviews

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You get your stuff, but customer experience is god-awful

I used GameGears twice, once it was a simple order, i got it and had no troubles, second time around it was a pre-order, i got my stuff on the day, however it was missing the pre-order exclusive t-shirt. I called them twice about it, they were very unprofessional about it, giving me some stupid excuse. I took to twitter to complain about it, they were having none of it, they were ignoring me for days, until finally they blocked me... I were having none of it myself, i emailed them and they unblocked me, not for long, i mentioned it once and they blocked me again.

I will never use them again, they are a bunch of kids let lose inside an office.
Gamegears.co.uk

Reply from Gamegears.co.uk

This customer has gotten exactly what he ordered. He is a Twitter nuisance and the only reason he has left this review is because we was unhappy with the fact we blocked him after several abusing posts from him.

We are not the first or the last company to block him on Twitter as he has gained a reputation for internet trolling.

Thank you.
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Very Good

Ordered a t-shirt and a Nintendo accessory on the Thursday and arrived on Friday morning.

Will be using again.
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Mary

I ordered a Christmas present on the 2nd of December. Order status was still "payment received, waiting to be dispatched" on the 13th of December. I emailed them to ask when I could expect the order. Despite the website stating that a member of the customer service team would be in contact within 24 hours, I had to ring them on the 14th. It turns out that the item is not in stock and they can not get it.
The website should not accept orders for items they don't have. Also, when were they going to bother to let me know that my son would not be receiving his Christmas present? Will never use again.
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Review by confirmed purchaser

Great service

Free postage and packaging and my order arrived in perfect condition and earlier than expected thanks :)
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Review by confirmed purchaser

Excellent service with good communication via email

There was a quick delivery with easy ordering. Tracking of the order was easy as Game gears sent regular emails to update us.
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Review by confirmed purchaser

great service

They fullfilled their delivery promise and I am pleased with my purchase.
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Review by confirmed purchaser

Not bad at all

Although delivery took longer than expected (8 days), I did receive the game in time for my daughters birthday. I emailed their care team to ask about delivery and got a helpful response within minutes. Would def order from them again and recommend to friends.
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Review by confirmed purchaser

Cheap and very quick delivery

Ordered Tuesday, delivered on Thursday - very good value item - recommended seller.
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Review by confirmed purchaser

Very Good, Recommend

Everything went as expected. Order arrived in good time and in good condition. Another site to add to my list of good games distributors.
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Review by confirmed purchaser

Simply the best!

High value item delivered in brilliant packaging, super fast delivery and no fuss at all.
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Review by confirmed purchaser

Great deal, speedy delivery

Got a really good price on my order, better even than Amazon. Delivery was fast, which was great as it was for a birthday. Very happy with the service from gamegears, will definitely shop here again.
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Review by confirmed purchaser

Very slow delivery

Wouldn't order from again, took over a week to get a game to me, poor customer service, not interested that parcel hadn't arrived and told me I'd have to wait another two weeks before they would replace it
Gamegears.co.uk

Reply from Gamegears.co.uk

Thank you for your feedback,

Your initial parcel was lost by Royal Mail. Their terms and our terms both state that when a parcel is sent within the UK, both parties must wait 15 working days (including Saturdays) to allow for Royal Mail to deliver.

Should the item not arrive within that time-frame, we are more than happy to replace or refund it in full. These terms can be found on Royal Mail's website as well as on www.gamegears.co.uk

We are sorry that you found this to be a negative experience, and we hope you do understand that we have to abide by postal rules and regulations. 99.4% of our items arrive next day in the UK (please refer to other reviews), however some items can get lost or delayed.

May we also state that you are on the Isle of Man which naturally means all deliveries will take a little longer to arrive, being off the UK mainland

Our customers services reps are always very interested in helping you with any issue, and if you feel this was not the case, please contact us and we will take immediate steps to rectify this for you.

Thank you and Regards,

GameGears.co.uk
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Review by confirmed purchaser

Grrreat gear. On top of your game

Fast,professional service. Very Happy.
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Review by confirmed purchaser

Limit their customer's purchases

They had £20 PSN cards for £16. I paid for four but they restricted the order and only delivered just one, claiming that it's only one per customer. This wasn't mentioned in the item description. The day I was told it was only one per customer is the day the cards went up to £18.
Gamegears.co.uk

Reply from Gamegears.co.uk

Thank you for your feedback,

We do reserve the right to cancel any orders that are deemed for commercial re-sale rather than personal use. We do have a maximum purchase policy, which applies to most items including PSN cards.

In this case customer services found it appropriate to cancel some of the order, so that others can also benefit from this promotion.

We apologies if this has not been ideal, and we hope you do understand.

King Regards,

GameGears
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Review by confirmed purchaser

Slow Delivery

It was great that they sold the game killzone at a price of £32.99, it was generally cheaper than other places and online store, however the delivery took 6 days and their prediction stated 2-3 days. I was dissapointed at how long it took for the delivery even though it was free, but I would much rather pay extra money for a better delivery service. Also there has been issues when phoning up gamegears possibly because they were busy but i struggled to get hold of them for about 2 hours. It is unlikely I will use this website again.
Gamegears.co.uk

Reply from Gamegears.co.uk

Thank you for your feedback.

We are sorry to hear that your item delayed to arrive and we apologies if this caused any inconvenience. Most of our items do arrive next day, however unfortunately a small proportion of items do delay or get lost with Royal Mail.

We hope you do re-consider purchasing with us again and that if you do, your next delivery will be very fast.

Kind Regards,

GameGears
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Review by confirmed purchaser

Outstanding service!

I have bought two game's from GameGears on seperate occasions and each time have received a very prompt and efficient service, Excellent value for money, I would definitely buy from them again without hesitation,
HIGHLY RECOMMENDED, 5 stars from me.
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Review by confirmed purchaser

Very quick delivery would buy from again anytime

I would suggest this site to my friends i have had no issues great communication, excellent service and more importantly quick delivery what more could you ask for ?
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Review by confirmed purchaser

service first class and would definatley buy from again!

razer keyboard shows some problems interrmitantly with keyboard responses, i have to unplug the usb and everything seems fine, if problem remains will have to return item
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Review by confirmed purchaser

5 star service

They're prices are really good, good web site, easy to order, quick to deliver.
Best response to an email I've ever had ordering online, quick and efficient.

Gamegears.co.uk Details

About this company

GameGears is your best source to buy Video Games for Microsoft Xbox 360, Playstation 3, PlayStation 2, Nintendo Wii, PlayStation Portable, Nintendo DS and DSi, and PC Games. We pride ourselves with our fast aqnd efficient service, as well as our excellent and friendly customer service. We are not only e-tailers but also Gamers who understand the needs of fellow gamers.

Visit GameGears

Contact information

Call us on: 08452694264
We live here: United Kingdom

Category

GameGears is ranked 54 out of 65 in the category

GameGears is ranked 19 out of 23 in the category Video Games

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