Ordered a game at the start of December. Money taken out of my account the next day.The game failed to be delivered. They gave various excuses by email from people off ill and the weather when contacted. Never answered phone. Contacted credit card company who put my payment on hold. Contacted 49 days after my order by gamesbasement to say that they didn't understand whyI had told my credit card company. Poor customer service when it mattered. Now can't stop them emailling me now I have managed to get my money back through the credit card company. Not once did they say the game is not in stock. If you can't deliver then don't promise. DO NOT USE THIS COMPANY
I ordered a ps3 handcontroller back in 2011. I never recived the controller and just get stupid explanations when I contacted them. After months I finally blocked my creditcard and sent them an email telling them too delete my order and that I blocked my card.
i bought a wii fit board not long ago n i ad an e-mail saying it was going to b ere within a week however waiting two weeks no board or games. my mum phoned the trading standards n they sed its on the way so i waited and further down the line it came up in 5 months and then it came with no game so i ad to wait another month for it to come thn me mum rung trading standards up again n if it wasnt for me mum ringing thm we wudnt av the board n game at all it is a perthetic and a scamming website i do not wish on anyone buying anything from this website x
My son wanted to buy 3ds with his birthday money, ordered it May 2011, like others have said, when they eventually answered an email kept saying would be despatched in 48 hours, never received anything, very quick to take money out of your account, not so quick at answering the telephone. I am so glad that I had the hindsight to buy it on my visa card. Anyway after over 2 months disappointment, I had had enough and I contacted my bank and had to fill out some forms detailing all my emails and the correspondence i got back from them, and I received refund in full from my bank, we then managed to buy a 3ds much cheaper with extra games from well known high street store.
I bought an item for them in November 2010 as a Christmas present which NEVER arrived. Like others have said, on the rare occasion I managed to speak to someone when I called they were very nice people apart from one 'young man' who actually swore at me!!!!!!!!
By the sound of things I am one of the very lucky ones as I eventually got my money back from them, but this was only after pestering them by phone EVERY day for two weeks and eventually getting them to send me a Royal Mail claim form as obviously it was RM's fault, not theirs! It was February before this happened though.
My boyfriend himself tried to buy the same item at the same time for his mate for Christmas and of course this never turned up either and he never got his money back. He was so pissed off about it he was going to take a day off work and visit their offices.
We reported them to Trading Standards who said they'd heard lots of similar stories about them which is why I am amazed they are still managing to steal people's money with their blatant lies.
Like everyone else, I was fooled by the decent enough looking website and cheap prices.
I made my order back in APRIL. I was working part time, on minimum wage, and wanted to buy my boyfriend a Nintendo 3DS for his birthday. The amount of ridiculous excuses I received for it not arriving was INSANE. A problem with the printers (what the fuck?), technical difficulties, the usual. The awful thing is, everyone I spoke to on the phone sounded lovely. I recorded all phone calls I had with the company, and sent email after email complaining to them. It's December now, and alas, nothing has happened. It's rare that anyone gets their money back from this company, and it's around this time of year that people will fall victim to the site.
These people are ROBBING BASTARDS. I have no idea how the website hasn't been taken down yet! The last time I emailed them, their usual email address wasn't accepting emails, but even so.
Go into a high street shop, and hand your cash over yourself to buy games. This has really put me off online shopping.
i brought red dead redemption on the 16.04.2011 and now it is the 04.10.2011 6 MONTHS LATER!!!! i still have not got the game !! just never buy off this buy off this website they should be closed down!
Back in June I ordered a wii fit+ board and Game from Gamesbasement, who were quick enough to take the money, (even though it states in THEIR T&C's they won't until item dispatched). After the 5-7 working days no item, so I emailed to ask? Received the automated reply then a day or two later received an email saying " suffering some difficulties and delays with the stock<>despatch your item by the end of the week". the end of the week came and went, so I emailed again asking to cancel, got a reply saying "sorry<>is there anything else you would like in replacement" so I emailed again to cancel and got confirmation they were processing my order for cancellation on the 2nd of August, now after a few emails quoting their T&C's regarding the payment etc I got one back from them stating in their T&C's they have 30 days to process my cancellation. So patiently I've waited 30 days for the refund, still nothing. Now to top it all off my last emails have been rejected and still no refund, plus they are still trading, if only I had checked out these reviews before making my purchase.
I have learnt my lesson the hard way, always read the reviews of a company first before placing an order!!!
My wife and I were looking for a Nintendo DSi for our daughter's birthday and found this site. They were offering it at a good price and so we ordered on 29 June 2011.
They said it would be dispatched within 48hrs; it wasn't. Our daughter's birthday was on 10 July and despite numerous emails and phonecalls (more of which later), we decided to cancel the order, which we did on 08 July 2011 and had to go to Argos and buy one in store for significantly more money.
In cancelling, we formally requested a full refund, but despite numerous further emails and phonecalls (definately some more later!) we still do not have a refund, and today is 26 Spetember 2011.
My wife has now contacted her card provider to raise a dispute in order to try and get our money back.
By the way, in relation to the phone calls, don't bother ringing them, it simply a voicemail message telling you to email them.....now thats customer service.
I feel ashamed to have used this company now I have seen these other reviews. For anyone else considering using these people, please seriously consider whether its worth it.
Farcical company, you'd save yourself a lot of heartache by burning your money instead of giving it to these jokers. They said they had stock of my order, they didn't; they said they don't take payment until item is despatched, they did; they say they'll refund the order (after five weeks of chasing them), five months later and I'm still waiting.
It has to be fraudulent, there's just too many likewise stories. I'm at a loss as to how these people are still in business.
I ordered a Wii board in May and after no delivery, and a number of emails (with autogenerated responses) I asked for a refund in August. After weeks, I've got autogenerated responses but no refund. I've now contacted my bank to arrange a charge back. Do not buy from them!!!
I ordered a Nintendo 3DS on 20th July. After receiving nothing for a week I contacted them and was informed there was a problem with my order and attempted to cancel my order. They offered to send an alternative product, something I should have done as I may have actually received something for my money!
After 20+ emails I then received one a month after my order stating that I would receive a refund within 30 days, but it has now been a further 40 days and I still have no Nintendo 3DS. It has been over 2 months since my order and I am out of pocket by £160. Thank you gamesbasement.
I am bitterly upset and out of pocket while someone is no doubt sitting on a beach with my money.
I ordered a Nintendo DS XL for my sons birthday on the 12th April, after several emails confirming dispatch the DS didn't arrive and I had to rush out the day before my sons birthday to get him another.
Cancelled on 17th May, have received many emails with excuses for delays in refund and that they legally have 30 days to action refund.
Its now 16th Sept still no refund, started proceedings with credit card in August! Stay away from Games Basement.
A month after ordering online for some microphones and still no delivery. First they say it's despatched and wait a week then they say they will resend and then they then say they have no stock when they have already taken my money from my debit card. Worst of all I try to cancel and they just kept saying they haven't charged me even though I sent them my bank statement. Then their phoneline just goes to answer machine and the emails returned are automated messages. The only way I got my money back was through talking to Mastercard. There was no sign of getting your money back from them!! AVOID!!
My boyfriend ordered a few things from them in March 2011, they happily took the money but like everyone else on here no items were recieved. They reeled off a massive list of excuse as to where the items were after being told the items must have been conveniently lost in the post we were later to be told that the items weren't even due in stock for another few months. They have a trained team of LIARS working for them who have to be the rudest bunch of scum I have ever spoken to. It is currently being dealt with by the bank. It has been 6 months now and my boyfriend has given up on it but I just can't see them rip people off like this. STAY AWAY and spread the word!
Ordered an Xbox 360 accessory for my son's birthday in July. They took my money instantly. My purchase never arrived and neither did my promised refund. You can't reach them by phone and they don't respond to e-mails either. Have now got a full refund from my bank. If you're thinking of buying from this company DON'T!!!
Ordered a game in june this year. Game never turned up so I contacted them only to be told that it had been dispatched and that I should wait another week. When it still didn't turn up, I contacted them again only to be told that they were having difficulties obtaining stock even though they had previously told me it had been dispatched - BUNCH OF LIARS! I then received a form asking me to confirm that I had not received the item and to specify if I would like a replacement or a refund - I chose a refund. It has been 3 weeks since I posted the form back and, surprise, surprise...still no refund! I've just contacted them today and am awaiting a reply - I WILL NEVER USE THIS COMPANY AGAIN AND WILL STRONGLY RECOMMEND THAT NONE OF MY FAMILY OR FRIENDS DO EITHER!
we thought we had had a crap deal but reading these views opened our eyes wide.they ruined our little boys birtday pressie of nintendo 3ds saying it would be dispatched in 48 hrs.what a joke still waiting after a month.they can t even bother to let you know if there s aproblem.....go to amazon in future.
do not order from this company, they will take your money and you will get NOTHING. Iam now in the process of trying the visa chargeback through my bank. ( wish mre luck). if you have been taken for a mug by this company contact watchdog @ the BBC. Action fraud and any where esle that you can report this company to. Gamesbasement has also traded under a company before, which seeced trading because of the fraud cases against them. do not give up....