As with other reviews I'm afraid it's the same story with me. Ordered a 3DS in June as it was the cheapest on the Net. Their web site states payment is only taken once the order has been despatched, however, my payment was taken within a few hours of the order being taken. After a couple of days the status of my order changed to 'Processing - Packing'. After 3 days, the status was still the same. I emailed and got a reply promising that my order would be despatched within 48 hours. 4 days later it still hadn't been despatched.
It was now over 2 weeks since placing my order and having the money taken with no sign of any delivery. I decided to do a search on the net and only wish I'd done so before ordering. It would appear that my story is the same as many others.
There's no facility to cancel an order on their web site and as customer services are impossible to get hold of, I contacted my credit card company to get my money back. As soon as I mentioned Gamesbasement, I was informed that they were well known to the credit card company, having done many chargebacks against them.
So please do not waste your time ordering from this company. Yes, the prices are excellent, but this in only a ploy to get your money.
I have never felt so strongly that a company should be shut down and the owners locked away for the good of everone else!
You have been warned!
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