I bought an item for them in November 2010 as a Christmas present which NEVER arrived. Like others have said, on the rare occasion I managed to speak to someone when I called they were very nice people apart from one 'young man' who actually swore at me!!!!!!!!
By the sound of things I am one of the very lucky ones as I eventually got my money back from them, but this was only after pestering them by phone EVERY day for two weeks and eventually getting them to send me a Royal Mail claim form as obviously it was RM's fault, not theirs! It was February before this happened though.
My boyfriend himself tried to buy the same item at the same time for his mate for Christmas and of course this never turned up either and he never got his money back. He was so pissed off about it he was going to take a day off work and visit their offices.
We reported them to Trading Standards who said they'd heard lots of similar stories about them which is why I am amazed they are still managing to steal people's money with their blatant lies.
AVOID THIS COMPANY LIKE THE PLAGUE!!!!!!!!!!!!!!!
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