I ordered a pink wii remote on 28th March & the company took the money the same day, I waited for 4 weeks and still had not received my item. I called them and was adivised that it had been sent out that day, after another couple of weeks, still no remote!!! Its fair to say that I have been attempting to receive a refund for months and dont think i'll be seeing that money any time soon!!! I have tried to leave a review on the actual games basement website but it only allows completed orders to leave feedback!!!
Do not do as I did and be suckered into buying anything from Games Basement because of its apparent comparatively low prices and by its slick website. Remember a golden rule; if it seems too good to be true, it probably is too good to be true.
On 12 June 2011 thought I bought a Nintendo 3DS Console for £157.99. Guess what?...still no console and/or no refund! The following are a list of lies (and, to be fair, a truth) I’ve had from Games Basement in the meantime: • You will be charged for your purchase of the Goods when we have despatched the Goods. – LIE! MY CREDIT CARD WAS CHARGED IMMEDIATELY AFTER PAYMENT. THE CONSOLE HAS NEVER BEEN DESPATCHED. • (After sending a message to Games Basement asking what’s happening with my order) Email received 16 June 2011 stating “Delivery Status : Dispatched” – LIE! IT HAS NEVER BEEN DESPATCHED. • Email received 17 June 2011 stating “On the 16/6/11 your order is in the process of being packed and sent off” – LIE! NOT ONLY DOES THIS CONTRADICT THEIR PREVIOUS EMAIL, BUT ALSO THE CONSOLE HAS NEVER BEEN DESPATCHED. • EMAIL RECEIVED 30 June 2011 “Games Basement are now processing your order for cancellation. It will take me aprroximately 24 hours to recall this item back from the courier… You shall receive a separate email notification to confirm when the refund has been processed by the finance team, this can usually take 7 working days (but it may be done sooner).” - LIE! THE CONSOLE HAS NEVER BEEN DESPATCHED SO THERE WAS NOTHING TO RECALL FROM A COURIER. THEY CAN’T SPELL APPROXIMATELY. AND AS FOR THE REFUND, READ ON • EMAIL RECEIVED 01 July 2011 “The Finance dept has confirmed this cancellation and will email you within the next 48 hours (working) regarding your refund.” - LIE! I HAD TO ASK IF THEIR ‘WORKING’ HOURS ACCTUALLY MEANT TWO DAYS (BECAUSE I GOT NOTHING AFTER THAT PERIOD OF TIME) OR IF I SHOULD CONSIDER THAT THEY DO 9 TO 5! • Email received 18 July 2011 “we are currently processing you for a refund but we do have 30 working days to do so, as stated in the terms and conditions.” - TRUE! ALTHOUGH I WOULD SUGGEST SUCH AN ANSWER IS NOT CUSTOMER SERVICE BEST PRACTICE, AND (OF COURSE) 30 ‘WORKING’ DAYS LATER I STILL HAVE NO REFUND. THIS IS NOW IN THE HANDS OF MY CREDIT CARD COMPANY. If you consider having anything to do with Games Basement, make up your own mind from all of the above and use your common sense. Not touching them even with a barge pole is common sense. And I’d be wary of customer satisfaction ratings from eKomi too.
FRAUD! ADOID! Very fast to take the payment, never send any goods, rubbish communication, website doesn't work anymore, phone scrolls to answering machine.How do you dare take the money from people in order to dissapear! Now explain to my 6 years old child, why he has no birthday present! Bunch of scumbags!
It is clearly this company is fraud they never send you your item neither refund your money, only things you get is email promise it. I recommend everyone who has bought from this company to contact the related bank for refund as I did and get my money back.
I can give no star rating for this company as they are a complete waste of time and scammers!
I ordered a Wii Fit on 2 June 2011 and they immediately took the money from my credity card. I expected to receive the goods within 5-7 days. I rang after one week and was told I would receive it in the next couple of days. After 2 weeks I rang again to ask them where it was, having already sent an email which was not answered. I was told that they were having problems with their email system and with the order, however I could expect to receive my order the following week.
By the end of June I still had not received the goods (what a surprise judging by these reviews that I'm reading now). I then tried to ring the company but an answerphone came on immediately saying to email them if I needed to speak to them!
I emailed them immediately and asked for a refund. I received an email reply 2 days later saying they would refund me.
I kept ringing my bank to see if the refund had been received but it hadn't. I then emailed again to ask where my refund was. I received an email 2 days later (again) saying they would refund within 5-7 days, however their terms and conditions stated they had 30 days in which to refund.
Well well well, no surprises that the refund has not materialised after the 30 days stated in their terms and conditions so I have rung my bank and instigated proceedings against them. I have received a refund from my bank and they are now taking the matter up.
In conclusion, Gamesbasement are the worst worst worst internet company I have ever had the displeasure to use. I hope that any future potential customers will read all of these reviews before purchasing anything from them. I certainly will never use them again and I have been telling all my friends about their terrible customer service. Word of mouth is the most powerful source of business (or in this case will hopefully prevent anyone from ever using Gamesbasement again!)!!!
Do not touch this bunch of sharks take your money then don't deliver. These type of companies should be taken off the web and the people at the top done for fraud. My daughter was in tears today as the 3DS I ordered had not arrived, I had to explain we had no money to buy another one, happy birthday you bunch of crooks....
Ordered a Nintendo 3DS on 13th June 2011 and paid extra for next day delivery. No goods after over a month and I have to pay for them now as they have charged my credit card! No response to phone, email, or letters. I'm likely to be contacting both my credit card company and the Police in the next few days.
As with other reviews I'm afraid it's the same story with me. Ordered a 3DS in June as it was the cheapest on the Net. Their web site states payment is only taken once the order has been despatched, however, my payment was taken within a few hours of the order being taken. After a couple of days the status of my order changed to 'Processing - Packing'. After 3 days, the status was still the same. I emailed and got a reply promising that my order would be despatched within 48 hours. 4 days later it still hadn't been despatched.
It was now over 2 weeks since placing my order and having the money taken with no sign of any delivery. I decided to do a search on the net and only wish I'd done so before ordering. It would appear that my story is the same as many others.
There's no facility to cancel an order on their web site and as customer services are impossible to get hold of, I contacted my credit card company to get my money back. As soon as I mentioned Gamesbasement, I was informed that they were well known to the credit card company, having done many chargebacks against them.
So please do not waste your time ordering from this company. Yes, the prices are excellent, but this in only a ploy to get your money.
I have never felt so strongly that a company should be shut down and the owners locked away for the good of everone else!
Ordered 3DS 22 June. Money taken immediately. No goods delivered but been "packing for 2 weeks" Phones down for "technical reasons" No reply to emails. I've now contacted Barclaycard. I should have read reviews. Someone needs to shut this company down and quickly.
This company are a disgrace. I ordered a Wii console on 25th May with a quoted delivery of 3-5 days. When it hadn't arrived on 15th June I rang to complain and was promised delivery the next day. After many more emails the lies and excuses continue including - "it's with the courier but we don't know which one" and now that I have cancelled the order they claim that they hadn't taken payment (which they did - on 25th May). I am reclaiming the money through my credit card and will be suing them for lost earnings when they failed to deliver on the 3 PROMISED days...and all the hassle I got from my daughter ! Go to Sainsburys - they're cheaper anyway!
Games Basement is one of the worst companies on the internet. Do not buy from them. I have just had to get VISA fraud department to get my money back. They advertise cheap prices, but do not deliver. If you want broken promises, hassle, disappointed children, then this is the company for you.
Placed an order for a DSi XL on 23rd April 2011. never arrived. demanded refund on 6th June 2011. still waiting. AWFUL CUSTOMER SERVICE. UNHELPFUL STAFF IF YOU GET THROUGH TO THEM. WONT TELL YOU WHO DELIVERY IS WITH. WONT LET YOU TALK TO SUPERVISOR. DISGUSTING COMPANY, THE SOONER OFT SHUT THEM DOWN THE BETTER!
dont use this website. placed an order, then the product went out of stock straight away. my order has been "processing" for more than a week and 5 emails have been sent without reply. their phone line cannot directs you to email them! this is clearly a company to avoid at all costs!
I placed an order with this company on 7th February, they took my money immediately and 2 weeks later I still had not received the goods. After several calls I decided to cancel the order and I am still awaiting a refund. I have emailed them several times and they say they are going to refund but still nothing.
Already posted this below, but I wanted to rate them. Kenny Haslam, this also happend to me with the Sharp Shooter, only I did order with Express Delivery for extra £6, but still didnt receive. First they told me it had been sent by DX Delivery Service, then the next day when I chased, they told me it had actually been sent with Royal Mail and would have to wait 15 days for a claims form if I didnt receive (which is actually today 21/3) On the 03/03 they told me I was going to get a refund for the £6 Express Delivery and I'm still waitng for that. Will never use again!!!
This company is the worst I have ever experienced. My order for a Wii fit board placed 31 January 2011 was not fulfilled although my money was taken in one day. Emails are not replied to, boards are never in stock. I have sent back non-receipt form (by registered post) been promised a refund in ten days, in five days, nothing.