Doesn't deserve any stars!! I ordered a Wii Fit plus board from them on December 8th, have never received and I am still chasing a refund on 11th March. I would think that a lot of people just give up trying to get a refund in the end and that is the intention. I have written to Watchdog and would advise more people to do so as I believe they should be exposed. I too sent a claim form and was told it had not been received until I told them it had been sent registered post at which point they mysteriously found it!! Could go on ranting all day!!
Ordered my item at the end of janurary and recieved email informing me that order had been dispatched a day later. order never arrived, and when i contacted Games Basement they told me before i could report it as having not having been delivered i must wait 3 weeks. then when i contacted them again. they told me i needed to print off a missing item form that they would email me and post it to them. i did this and posted it to them. i was then told (next time i contacted them) it must have got lost in the post and i should print off and send another. which i have now done. i am still waiting for my refund and it has been over a month since my order. i have informed Games Basement that if i have not recieved my refund in 2 weeks i will be forced to take legal action!
I was looking for a Kinect Wall Mount and was really dissapointed to find that everywhere had sold out. I read somwhere that the distributor underestimated sales or something so there was very little supply!
Then I found GamesBasement. I was a little shocked to find that they still had stock when nobody else did and was equally shocked at the fact that the price was the cheapest I had seen anywhere. So, I placed my order.
Then I started worrying - why did they still have stock when nobody else did, especially with such a bargain price. I started looking at reviews and understood the problem - I had been ripped off like everybody else. So, I called them up. A message stating that there were problems with the phones confirmed my worries. A call an hour later and a different message stated that the office was closed between 14:30 and 15:30 (or sometime around then for an hour - lunch I guess!). A call at 16:00 and about 5 minutes on hold, I managed to get through. A pleasant guy on the phone checked my order and put me on hold. He then told me that he had spoken to the Warehouse who had dispatched my order.
From then until now, I was worried that I had been ripped off. Reading more and more reviews increased that worry.
This morning I was extremely shocked to find that my order had arrived. I still didn't believe it expecting it to be a fake or something else wrong with it. No, my order was perfect.
Normally I wouldn't review something, but after reading so many bad reviews, I though it only fair to share my experience.
I don't doubt that a lot of people have had problems and it will mainly be the people who have a bad problem will be the first to complain while the good experiences get left unheard.
Despite my constant worries - which was no fault of the company, only the negative reviews, my order went perfectly.
I know that a lot of people will assume that I work for the company or am affiliated - to those, there is nothing I can say that will change you mind or convince you that I have nothing to do with GamesBasement other than being a customer for a single purchase.
Only gave 1 star because it was the minumum to post this review - they actually get ZERO Do NOT deliver on time Do NOT answer the phone Do NOT respond to emails Do NOT refund payments Avoid at all costs!!!
I've ordered Call Of Duty Black Ops for my PS3 on release day via VISA-Card. Next Day they shipped it out- and 10 working days later i received my still sealed copy of black ops. I must admit- i was afraid that they dont deliver- because of these reviews here, but know i know better :D
For my first time using this site i found it to be relly good. I ordered a super mario galaxy as it was the cheapest at the time and i got it the next day. So I will be seeing what else I can get with service like that
Ordered Hokuto Musou which is a japanese ps3 game, it's kinda hard to gtet unless you are buying from ebay and ive had bad experiences with them before. i ordered from games basement and i paid for 48 hour delivery but i thought it was worth it to make sure i got it in time for the weekend. i got my email to say it was dispatched about an hr after placing my order so i was happy and my postage got upraded to a 24 hr service instead of the 48 hr i paid for so even my cuffed. great to be able to get some jap stuff from in the uk, me likes
Wszystko tak jak ma być: świetnie zaopatrzony sklep, pełno informacji, przejrzysta, przyjazna użytkownikowi strona. Wielkim plusem jest dość tania, naprawdę szybka wysyłka i miła obsługa :) Można polecić ze spokojnym sumieniem. Na pewno skorzystam z games basement jeszcze nie raz.
i orderd a ps3 and a few games for my bf dint exspect it to arrive on time but 2 days later the day befor his birthday it was here i was amazed great sevice thankyou had a betta deal then anyother game shop :D
One of my friends told me about this site, she had ordered of here for her brother. I was a little unsure after coming across this review site, as I was buying a present for my little nephew. I didn't have time to go shopping so I placed a order for a PS3 and Street Fighter IV (They were the cheapest). I had ordered early as I had looked at some of the reviews people had written about things being late. BUT I HAD NO PROBLEM! Two days later I got home as the postie had left a note - I picked it up and got my package - even had time to have a few rounds with my mates before I had to wrap it all up. I really don't know why the people are getting their nickers all wound up. GIVE THEM A TRY.