I'm giving this company 5 stars for the excellent overall experience i received. I have no reservations whatsoever and will keep recommending to others as long as i receive the service i except.
They don't have their own delivery people and rely on Royal Mail. Did you know that Royal mail still has backlog of letters and parcels to deliver due to the strike? My neighbour is a post man and he says even Play, Amazon and Game have the same problems, so why are you picking on these companies? I thought that was the purpose of a strike to upset people so to get their pay rise.
If i were you i'd call them during the morning and not during your lunch break where all companies in the uk are flooded with phone calls.
As i understand it this company was upgrading their phone system as they were inundated with orders due to the cheap cheap cheap prices that they offer. I brought the game LittleBigPlanet for just £9.49 worth the wait. I received my order.
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