Reply from Gamesbite
[REPLY]
- Reviews (2,044)
- Graeme
- 2 Reviews
Easy to make a purchase and fast delivery.
Purchased Xbox points on a Sunday evening and used this site for emailed delivery of points voucher only to receive an out of stock reply.
Would have got 5 star rating for an instant delivery.
Had work the following day, so I was not able to phone to deal with this but by the time I got home and checked my emails all was good voucher had arrived.
Would have been nice if there was a stock check before making a purchase I was only made aware of the out of stock issue after the transaction had been made.
I would use this site again with no issues in the past, but if I experience this again this site will be deleted from my favourites bar.
- Tony Kelly
- 2 Reviews
As described....perfectly
No messing with postage, walking to the high street and a bit cheaper. Perfect and I will use again.
- Edward
- 1 Review
Little effort from Gamesbite.
I order MS points and it said they would be processed and given in 10-15 minutes and about 1 hour later I received an email saying they had no stock which made me worry why they are selling the product and where my money was. I contact them via their messaging service available online and they insisted I'd have it in the next hour. About 2 hours later I still hadn't received it and I again contacted them and again they insisted it would be processed in the next hour. It got to about 1.55pm on a Friday so I checked their phone number and opening hours and saw they shut at 2pm on a Friday and so I called them and to my surprise someone answered but was very unresponsive on the phone but even more to my surprise, it was processed and given in 5-6 minutes.
Shocking service, won't be using again.
Reply from Gamesbite ltd
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- Ákos Ryan Herda
- Perbál, HU
- 1 Review
2 day wasted for nothing
Hello,
I'm from hungary,
I paid £9.99 for 1200 microsoft point, payment was successful, got a text from bank about the order.(3450.- HUF-->9.99£)
On the site the status is "Barclays Declined" and i have to reorder (pay one more time for this....).
Order #100018337 - Barclays Declined
Order Date: 19 May 2013
i didnt get the code.
What the hell is going on?
Sorry for bad english.
22 May 2013 11:13
So, gamesbites answered for my review, they think the payment was fail,BUT i still paid 9.99 £. Here is the text from the bank.
Hungarian text:
[personal data removed]: 130519 10:52 Kartyas vasarlas/zarolas: -3.436 HUF; GAMESBITE LTD, GB HULL GAMESBITE LTD; Kartyaszam: [personal data removed]; Egyenleg: 26.099 HUF - OTPdirekt
English text:
+36209400700: 130519 10:52 Payment with card: -3.436 HUF(9.99£); GAMESBITE LTD, GB HULL GAMESBITE LTD; Card number: [personal data removed]; Money on the card: 26.099 HUF - OTPdirekt (Bank name)
Reply from Gamesbite ltd
The funds leave out account the day we refused them, it is then down to your bank to replace the funds to your account, this can take up to 14 working days depending on the bank/card company.
- derek smith
- 1 Review
50% code not working
50% code not working
Reply from Gamesbite ltd
- Christopher Evans
- 1 Review
Anti-virus order fulfilled cheaply, instantly, and correctly.
I ordered an annual renewal code for a Norton Anti-virus package (Norton Internet Security). The code was emailed to me seconds after I had completed the on-line payment process. The code was valid and worked perfectly. I had a slight initial problem in opening the picture file containing the code, but this was a software problem of mine, not the fault of Gamesbite.
N.B. Anyone who purchases such a Norton code should be careful not to use it until their previous annual subscription is on the point of lapsing. I had assumed that the code would give me another 365 days cover from the expiry date of my existing Norton package. However, the new year's cover starts immediately you input the code - so I managed to lose out on 3 days-worth of cover that I was still due from my old package!
- craig cooper
- 1 Review
awsome pricing del fast will use again and again
gamesbite were fast fare and the pricing is up to date if not better than the rest of the competitors. i will use them again and have put them top of my bookmarks,
i have used gamesbite on a number of ocasions and have always felt like i was important to them as a customer, so will carry on using them and will always advertise them to my friends as long as they stay as good as they are.
thanks again gamesbite
craig
- Chris Roy
- 1 Review
Have purchased many times, just perfect.
I have purchased microsoft points etc from Gamesbites on numerous occassions and have always had brilliant quick response with delivery within a couple of minutes, even though transactions at quite unsociable hours. Well Done team.
- Paul
- 1 Review
Excellent!!!
Really easy site to use, I ordered [External reference] points and my code was sent in less than a couple minutes, no problems at all. I will be using Gamesbite from now on, BRILLANT.
- Steven O'Rourke
- 1 Review
Probably good if code works - once code sent, not interested
Gamesbite have tried for a 2nd time to have my review removed, rather than get dragged into a tit for tat with them, I will summarise my experience with this purchase/company as briefly as possible so Gamesbite can refrain from having my review pulled because they do not like facts:
'With regard to my transaction : Non existent customer service, no return emails when promised, when emailed told to contact 'external link removed', not Gamesbite, attempts to make me look like a liar, lots of blame on myself and anybody except Gamesbite. I said it many times, if the code works, then well done, if the code does not work regardless who is at fault, well......' 'external link removed' cancelled the code sent by Gamesbite and provided me with a new code which worked - son is now happy, which means I can get on with my life.
My opinion, I would never use or recommend Gamesbite again, no respect shown to their customers, more interested in saving face on public review sites.
Hopefully this review will halt the requests of Gamesbite to have it pulled.....I am quiet happy to share the facts with anybody who would like to contact me, I have nothing to hide.....
23/05 14:43 - comment response by gamesbite is factually incorrect, if I try to detail facts, they request to trustpilot that my review to be pulled - I summed my whole experience up with my opinion title 'Probably good if code works - once code sent, not interested' - my review, my experience with gamesbite, I have left my honest and truthful review, I will leave it to the readers to decide on their own if they want to play Russian roulette.
16:15 - Gamesbite - assuming things as usual, not using facts - issue was not with profile - issues was with code - a '3rd party' resolved this by providing a new code. Gamesbite need to understand that this is a Review site for Opinions of Gamesbite purchases, that is the whole idea of TrustPilot - no point chucking toys out the pram because you can't get your own way.
And regarding your 'comment yet again' - of course I should be able to reply to a comment made by yourself that is not true. If you spent more time on customer service than censoring reviews, I am sure you would have a less amount of negative reviews.
Reply from Gamesbite ltd
upon the first point of contact we checked the code and there were no issues with the code however the customer claimed they had issues we surmised the issue must be with their online account and not the code we had provided so requested they contact their account holder to resolve this issue as due to data protection we do not have access to the online account
as you can see the above review they clearly state the provider resolved the issue for them and this can be no fault of our own
response yet again 23/05 14.43 comment
we had the same issue before with this buyers review than actually reply to comment they edit the review we have responded to every edited review and as you can see from the above review parts have been removed due to breaching trstpilot guidelines
to sum up this transaction the buyer bought a code had an issue contacted us we checked the code no issues our side was with the buyers online gaming account we advised them to contact and resolve that issue as you can see above it was resolved
- tariq aziz
- 1 Review
- Lorraine
- falkirk, GB
- 2 Reviews
next day wait
My wee boy wanted some Xbox live points and were meant to receive them within an hour. Actually received them almost 24 hours later. A good price though.
Reply from Gamesbite ltd
- Carl Johnston
- 1 Review
easy and no fuss
very easy to use made my purchase and got what i ordered with no fuss
- Vikki Smith
- 1 Review
Quick delivery of download code
First time I've used this website, no problems, quick delivery of download code, would use again
- Customer
- 1 Review
NO RIP OFF!!
Fast and easy to use website, code was delivered within minutes
- J Staniforth
- 1 Review
Recieved code no problem
Ordered a code for Microsoft points on-line and received it without any problem, will use again if required.
- lisa Hill
- 1 Review
excellent
ordered microsoft points for my son, i recieved the code within minutes.
- JANE SPENCER
- 1 Review
- Tracey Baldwin
- 1 Review
Quick easy purchase
Very fast digital download excellent price would use this site again. I have also recommended to friends.
- Chris Noble
- 1 Review
Fast, efficient and friendly
Iv purchased Microsoft Points from GB several times they always provide a fast very reliable service. Iv recommended them on more than one occasion to my friends.
Keep up the awesome work guys
- Ali Warsame
- 1 Review
Really bad
Bad.ordered Microsoft points. Deducted money, cancelled my order, no Microsoft points, no support
NO REFUND
Reply from Gamesbite ltd
- J harris
- 1 Review
Not at all quick
This is the 2nd time I have used this site but I would not recommend you to anybody I waited at least 15 hours for my e mails to come through I thought it was a case of 5 mins it took an hour to take my money but 15 hours for my e mail I thought the 1st time was a one off but clearly not so I wont be using your site again
Reply from Gamesbite ltd
- J. Probert
- 1 Review
Purchased MS Points for Xbox - quick and easy, no probs
Purchased Microsoft Points for Xbox. Invoice and digital code emailed very quickly. All good.
- Katherine Laing
- 1 Review
Terrible!!!!!!
I ordered due to the fact it said, immediate delivery.....oh well maybe 24 hours later falls into that category?!?!
Apart from the frustration of that, I couldn't ring as it was a Sunday, so I sent 3 emails at various points, and I am still awaiting the courtesy of a reply....poor, poor, customer care. Buyer beware!!!!
Reply from Gamesbite ltd
- Pat McHale
- 1 Review
Good service
I read a lot of bad reviews of gamesbite , but I thought they was ok , the only problem was they didn't make it clear they needed a landline number to purchase the points, once I entered this my points arrived , if this was made clear on the form they would get 5 stars and a lot less bad reviews from other customers
- Jenny Sheen
- 1 Review
- oscar stewart
- 1 Review
brand new customer and fantastic speed of delivery,completely happy,keep it up
made my first order and delivered in 10 mins,just what they said they would do,ive ysed a company called digisub until now,digisub are shocking gamesbite are spot on simples
- kevin pickett
- 1 Review
xbox live points
hi i am well happy of the service i recieved on my last order
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- Rob Bywaters
- Weston-super-Mare, GB
- 2 Reviews
How service should be ... Easy and fast
Only purchased some MS points - Easy ordereing, super fast delivery, what else is there to say.
- Aileen Duncan
- 1 Review
Fantastic service
My points were delivered by email literally 1 minute after I purchased them online. I was a bit worried about using this site but I need not have been concerned. I will definately use it again in future.
- Deborah Houlston
- 1 Review
Fantastic service
I would definitely recommend using this service, fast and very easy to use
- Martin
- 2 Reviews
great as always
Used a couple of times and will continue using excellent service and fast delivery. Keep up the great work.
- Derek NASH
- 1 Review
Excellent Instant Service. Thanks
Ordered MSP . Received within minutes on payment. Excellent.
- Malcolm Fairbrother
- 1 Review
Great service
First time I have used this company. Had an initial problem with receiving the order but telephoned. The telephone was answered immediately and the problem was solved by a very pleasant young lady within two minutes. Great service and will definitely use again.
- Dawn Wright
- 1 Review
Fantastic value and service
Easy to purchase, email received with code for Microsoft Points instantly - brilliant
- Jonathan Edger
- 1 Review
Superb service
Excellent service. Transferred instantly. Would thoroughly recommend.
- Jamie McLean
- 1 Review
Did what they said - no problems
Bit worried to start with but needn't have as got the points.
- Sharon Bargewell
- 1 Review
Poor Customer Service
Ordered and purchased an on-line / email code for x-box live credits.
When code did not work, I telephoned Gamesbite for help.
Ended up phoning numerous times for the next 4 days - kept being fobbed off - first the lady had gone home for the day, then the chap had gone home for the day, by day 3 was told someone would phone us back but they never did and when I called again was told he had gone home. When I suggested I was concerned whether the company was genuine and that I would like a refund, they hung up on me.
This company may be OK if there is not a problem with the product...........but in my experience the customer service was disgraceful and I will not be using the company ever again and would recommend that others avoid it simply because of their failure to address customer service issues. Spend your money where it will be safe to do so and where you can get a refund if there is an issue. Gamesbite failed to do this.
Reply from Gamesbite ltd
You will receive an email shortly from a member of staff.
- Sarah Matthews
- 3 Reviews
1st time user fab service
Was a bit worried about using a new company for my Xbox live gold account upgrade. But now I would definitely use again the code came through in less than 5 mins no problems at all ty gamesbite x
- Ross Glasson
- 1 Review
Very reliable service
They were very quick with delivery and I would use them again.
