Getting the ps4 a week before launch day may seem impossible but Gameseek made the impossible possible! With great customer service and responsiveness they made my order procedure as easy as possible it was really seamless and I received the PS4 on launch day as promised! never have I been so satisfied with online shopping :D Keep up the good work guys!
The console came one day before its release day! Very happy with the console, works perfectly. Was very pleased in how quick and efficient you guys deal with the items. Excellent customer service and will 100% recommend it to people!
So I got my Assassins Creed PS4 bundle at 130pm on release day. I was told by Steve, the managing director, that he'd save me a day one unit which was great. So full credit to him for doing that after my original order was botched.
Only downside is that emailing customer service takes a bit long to receive a response. I inbox messaged them on Facebook and received a reply within half hour. So maybe if you have concerns then that's the best route to take?
PS4 turned up on time, nothing more to be said. Thank you.
I would suggest sending out tracking numbers as standard though.
I ordered a PS4 for release day delivery, I had paid extra delivery to get it on release day, i'm writing this the day after release , still not received console as it turns out Gameseek sent it 2nd class tracked and didn't use a guaranteed service. Gameseek won't accept that they didn't take appropriate action to get me the console on release day, and have been extremely unhelpful and refused to, apologise. Do not trust or buy from this company.
I have never purchased from GameSeek before, so I was hesitant. I used Pay Pal just in case. I was really pleased at receiving my PS4 on launch day from GameSeek. Great email correspondence from these guys, will be using them again for launch day games etc. as long as the prices are cheaper then competitors. HINT HINT
I recently ordered the PS4 Killzone Bundle (Player Edition) Day One Stock from GameSeek. As with such popular pre-orders, and with many other retailers without available stock, I was a little anxious. But GameSeek kept me updated with the order status and the item arrived a day earlier than expected, much to my delight, in perfect shape. Thanks GameSeek - see you next time!
Pre ordered my ps4 from gameseek, day 1 edition. They despatched it so I received it the day before release ... I was over the moon :-D
They used Royal Mail which I always appreciate as its loads easier than couriers I find.
They have great communication and competitive prices I will definitely be using them again and highly recommend them to anyone else.
Everything I've pre-ordered from GameSeek comes before release day, including my most recent order of a PS4! I was totally over the moon.
Excellent customer service, competitive prices and really fast delivery, what more can you ask for?
I placed an order for xbox one controller and was promised it would be here for day one, a week later it is still not here, so I asked for a refund. They went ahead and canclled my order but didn't give the money back. Now they have stopped replying to my emails!
Have ordered from GameSeek 3 times now and they have been great each time.
My latest order was the PS4 and they helped with every step from the pre-order to even having it delivered a day early! (although thats probably the Royal Mail not knowing the release day was on Friday, not thursday).
I will order from them again and would recommend them.
First time I've used Gameseek and I can honestly say They're GREAT! The prices of the items they sell is very competitive with the current market. the item was delivered on release day which is important when pre-ordering on the internet. They kept me informed during the process. I'd highly recommend them to my friends family and strangers and would use them again. A big thank you from a happy customer :-)
Nick Darkes found this review useful
Order two games from this company. Tomb Raider on the 360 and Assassins Creed 4 on the PS4. Both came on time. No problems. Arrived on release day.
Good communications over back orders and you can actually speak to someone when you ring their number.
Now the real test will be delivery of my PS4 on release day.................
I am so happy with the service from Gamseek! Customer service is second to none (Real people with real responses) Is very refreshing! I enquired about my orders prior to release of the Xbox One and games and was worried that they would not arrive on time. I was told that not only would my items arrive on or before date but you informed me that you have also updated my order with the first edition which included a free copy of Fifa 14! This was fantastic news and ontop of that my delivery was prompt along with great packaging etc. Thank you sooooo much! You have a new customer who will be using your site from now on. Tried the rest but this is best.
I am looking forward to the game
I wanted to cancel my order. I notified them a WEEK in advance both using their on-site ticket system and using their facebook page. Both of my attempts were ignored. Terrible and disingenuous company. They responded to facebook posts posted hours before and after mine, but ignored mine.
I Received an email notifying me of the product being picked and packaged FOUR days later. Never dealing with these guys again. No customer service whatsoever. You can't cancel orders even though they pretend you can.
in a nutshell.......everyone should use gameseek!
excellent service and great website :)
I had a few games pre-ordered with Gameseek in the build up to the launch of Xbox One, most of which I had also pre-paid for as is Gameseek's way of doing things. I wasn't too fussed about this as the price was good and the games were due out in 4 weeks, so not too long a wait.
However last week I received an email from them advising me that due to limited stock they would need me to pay in advance for a game called Quantum Break for Xbox One, or my pre-order would be made available to other customers. Now this is a game that currently has no release date and might not come out for another 12 months or more, so I replied to the email explaining this and how I was unwilling to pay for a game so far in advance.
I heard nothing back for a few days until I checked my account today and found my pre-order cancelled. So I checked my emails and have had a reply this afternoon that huffily informs me "Not a problem. We've cancelled your order".
It seems to me a ridiculous way to run a company, cancelling genuine pre-orders from interested customers just because they won't pay for the goods potentially a year in advance.
Great company - fantastic service and great comms!!Defo use again!A+++++++
Literally just recieved one of the best emails from a company advising me of my order being processed. Loved the human touch and not the usual generic email! If i need anything of a similar nature I will be using this company just to recieve the email that brought a smile to my face :)
This is the second time that I've used GameSeek for preordering games! The first time was with GTA5.. I was a little skeptical when I had a dispatch email the day before but then the next day it was here! I shall always be using GameSeek from now on! I'm assured that my purchases will be here on the day with no delay! Great customer experience! Thank you GameSeek!
I've bought a Beyond Soul PS3 on 12 Oct 2013 but never received this game in my country, which is Romania. I am not so much pissed because of Item haven't received but the way they handle, it was unprofessional and no communication which may leads to mutual agreement between both parties.
I've waited like 3 week's for item to be delivered but no success, I had requested them to look into it and waited 7 days but no reply whatsoever from game seek. I was surprised to see this kind of service and communication from this reputed seller.
Finally, I had to escalate this issue to Ebay and got refund but I've lost my 15 GBP one time coupon offered by eBay to use it for any purchase.
Order Ref: 8GD1829046852701V
I am very happy with GameSeek and the service they provided during my purchase of FM14 and I really found the email informing me the game had been posted as rather funny. I will probably use these guys again in the future.
I'd fully reccomend GameSeek to friends - cheap prices, first used them for FM14 pre-order as cheapest and had no issues and their email to say that it had been dispatched made me feel like a valued customer and had a slight bit of humour as well which was welcomed.
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