The most retarded company i have came across ever. i bought a game, and after 12 hours they decided to cancel and refund my order without any reason or notice.
content of the email that they sent me:
"ORDER STATUS: VALDIDATION IN PROGRESS
-Your activation code and/or download links will be sent as soon as we validate your order.
-The average validation time should not exceed 4 hours.
-After this initial validation, your subsequent orders will no longer be delayed.
-For any exceptional delays greater than 4 hours, please contact us here"
the average? you cancelled my payment after 12 hours without any notice.
I have a verified PayPal account that i have been using for 2 years, this was the most retarded experience over buying a miserable pc game.
If you are reading this before making a purchase, I'm glad I've caught you. Don't buy anything from this company. Or pray you have no issues at all. If you do, they won't care. They are fly-by-night FRAUDSTERS and THIEVES! Do other searches and you'll see nothing but negative reviews.
Before you make a purchase you must agree to their terms and conditions which state that returns are only rarely possible - this is illegal as you are always allowed to return a defective product and furthermore the company cannot stipulate within 48hrs etc as they do
In my case the game I downloaded has known issues and is not compatible with Windows 8 64 (see this search and you will see thousands of people discussing this issue https://www.google.co.uk/search?q=dirt+3+executable+has+stopped+working&oq=dirt3+exe&aqs=chrome.1.69i57j0l5&sourceid=chrome&espv=210&es_sm=93&ie=UTF-8). I spent all day trying to fix it but then decided that I had better things to do and simply wanted a refund.
The game advertised on the website says Windows Compatible with a Windows Logo. All the requirements given are minimum requirements. However, in the response below they say that OS listed is the only one compatible with the game.. weird how under "Requirements" it has minimum requirements for everything apart from the OS - nowhere do they say "Only compatible with windows 7". Or could it be they are just trying to find any excuse not to give a refund for what is a VERY small amount of money - I wouldn't care normally but with this company it is very clear that they have process clearly designed to defraud customers.
I'm entitled to a refund under UK law. Instead, these FRAUDSTERS have a standard email they send out saying that the game has been "activated" and therefore no refund is possible.
"Activation" simply means typing in the code they send in order to INSTALL the game. You cannot see if the games works or not without "activating" it. Activation does not happen when the game runs but is needed just to unzip it!
I repeat, these guys will take your money and run. If there are any issues or your game doesn't work as described - i.e. is not fit for purpose, they simply don't care about UK Law. I cannot state strongly enough that their whole operation is designed to ignore any customer that has issues whatsoever.
Also, I believe that the majority of positive reviews below are a lie. A company this size that does not automatically ask for reviews would likely not have this many reviews. It is easy to fake these things.
DON'T BUY FROM THESE THIEVES
Sold me a product that couldn't be used on my machine, despite saying it would...then did not respond to my requests when I contacted them multiple times. AWFUL.
I still have not received an activation key nor have I had any emails responded to yet after nine hours. Not a very promising way to do business with a first time customer. I will adjust my review after I received the activation key or an email letting me know wth is going on.
Update: Received the activation key 17 hours after ordering but other than the lack of communication the service is acceptable and will add one star for value because it is a place that has a lot of games that are downloadable that you can usually only buy on disc like Richard Burns Rally.
I had some problems with their site accepting my VISA and I couldn't but multiple copies of the same game, which kinda sucked. Beside that it was fairly easy and I got my key right away without delay (after spending 10-15 mins typing in my VISA info in over and over).
I buy PES football game every year and almost no other store seem to have it available for digital purchase. There are sometimes good price cuts on new games. Just recently when i got a problem with the downloaded files the support was helpful. I am mostly happy with this store.
I'm to tired to write more
I cannot say enough great things about the games planet. The service alone from the staff is top notch. The prices are the best, the games are all the best, Just don't go anywhere else. five stars thanks to you gamesplanet.
Ordered several games, and I have to wait up to 14 hours each time (for the activation code). So what I heard about only having to wait that long the first time is not true, for me at least. Not a big problem really. Support is very fast and helpful.
I give it 3 stars because I see swiftness as a virtue for companies that delivers games digitally, swiftness of delivery.
That said. I will continue to use gamesplanet, because of their good offers.
This page is amazing... Preordered Rome 2 for much less than it would have cost me on steam.
The only problem is that it lacks older games. But all of the big games are there and for a quite low price
Gamesplanet is a good site which offers deals on fairly recent game releases (Alongside some really weird and wondrous ones such as Tractor Simulator or Truck Simulator for all you budding farmers and haulage contractors out there! ..). Eh?
Some deals are actually quite good and the ability to buy and download your software instantly after payment is also a good idea.
My only problem with the Gameplanet site and service is the inability to sell the games on once you have shot, driven, flown and/or bludgeoned your way through them. On the whole, its decent enough.
Hi your service is good but the price is sometimes higher than amazon.com so I ended up buying FIFA 14 from you and NBA 2K14 from amazon.com this year.
GamesPlanet is the best place for digital downloading Pro Evolution Soccer games considering they are never on Steam until a year after release. They are totally legitimate and I've had no issues applying PESEdit patches or Konami patches. The download is super fast, I used their download software so that I can resume in case my internet slows down
Gamesplanet is great. I have purchases lots of games there so far, and I have yet to have a problem with this service. Not only that, but the prices are pretty low as well. There are so many good things I could say about Gamesplanet, but all I am gonna say is, try it out! See if you become as pleased with.
Everytime i try and buy games on your website my card gets declined and paypal doesn't work. I always have to use my girlfriend's Visa. My Amex, Mastercard and Paypal (that work everywhere else) do not work on your website.
You get what you pay for and the download speed isn't too bad, but long wait for the transaction to clear before they will give you a key to access to game you've bought is extremely irritating.
I wouldn't use them again unless (like with Pro Evo 2014) there were no other choice.
Nothing wrong in download or anything else. I just had problem in downloading wrong game. My laptop wasn't supporting that game and I dint activate it so they gave me refund as well. So quite happy with service they Provide. ignore grammar mistakes....
I'M USELESS WITH COMPUTERS BUT FINALLY GOT MY GAME REGISTERED ETC, I WOULD HAVE GIVEN A HIGHER RATING BUT I HAD NO SUPPORT OFF GAMES PLANET WHAT SO EVER, AND IT TOOK 6 DAYS AND COUNTLESS E-MAILS FOR A REPLY TO BE TOLD SORRY I WASN'T CONTACTED BACK IT'S JUST THAT MY CASE WASN'T ASSIGNED TO ANYONE.
Pre-orderd Total War : Rome II in July. Was supposed to receive activation keys 03/09/2013. This did not happen. Sent an email asking about this. Only got the initial 'auto-reply' to say my email has been received but no resolution. Tried the on-line complaint/question page on their website. Still no luck. When will I receive the activation keys??????
Not happy, I ordered and paid for the game Rome on the 10th August and and am still waitng for the download codes which should have been with me two days ago. I sent my 1st email which Gamesplanet took over 24 hours to reply with a rubbish cut & paste reply that offered no help. I sent a 2nd email complaining about the lack of action to which I am still awaiting a reply 26 hours later. I have just sent a 3rd email.... Will I ever get a reply???
My complaint reference is 488753-1378211529
No Where does it say you will not get your code immediately when you buy a digital download
you buy then get the main reason you want to buy a digital download (immediate access) slaped in your face by realising you have to wait uptp 14 hours to get your code that should be in huge letter when you buy couse most of us would probley go elsewhere if we knew.
i want a refund
Was muss bitte über 24 Stunden geprüft werden?
Wieso wird auf keine meiner Mails geantwortet?
Es kommt und kommt nichts... Nach 2 Tagen immernoch kein Zeichen von Leben in diesem Schuppen. Sowas von schlecht! Geht in den Laden und lasst es hier!
I purchased Pro Cycing Manager 2013. It downloaded fine, it installed ok. I have activated the game. Unfortunately when I press play it forces me to create an account which has a mandatory field (Player Key). Trawling through my email confirmation, there is no such key. I thought about logging into the website to check the order to see if this exists on the website, but unfortunately I do not have an account. So my email is the only data I have at present. I have submitted the following tickets
[476863-1372410650] - Focus customer care
[476865-1372410843]- eshop customer services
I still have not had a resolution, which is probably something very quick and easy.
Please help as I am desperate to use this game.
This is a great site which is easy to navigate through. You are not in doubt of what you are buying or purchase amount. Would recommend this for anyone looking for games. Am unable to comment on their customer support however, because I have had no reason for contacting them. Will definetely use this site in the future.
While buying they never tell you they are gonna delay the delivery for 8h. I tried to cancel the order before the order was sent but seems they didn´t even read the mails and tickets i had open with them.
I received the key almost 11h later (even when I said i wanted a refund and cancel the order) and it's not even working while installing the game. Since then I've been sending more mails requesting a full refund for my order and they didné answer any fo them. This is a shame.
I'm doing a chargeback at the bank. Seems it's the only language they understand.
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