Gamesplanet reviews

Gamesplanet reviews

Good
7.2
from 0 - 10
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Slow validation but 100% worth it.

Purchased Titanfall at 9pm, due to long credit card validation (as mentioned before buying), didn't receive my key until early the following day, which i had no issue with at all.

Downloaded Origin, entered product key and voila, Titanfall is downloading as i post this in the backround!

Will 110% be using this site again for game purchases, saved myself almost €15 euro!
As said already, long validation but i can live with that knowing the sevice is genuine unlike alot of others on the net.

Thumbs up from Ireland!
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Good Prices - Slow Download

Hi,
Ok so I have bought 2 games now with Gamesplanet. The prices are good and I got Dark Souls (my first purchase) far cheaper than Steam.
However my only gripe is with the one I am still downloading now.....the Witcher 2.....use their Download Manager for Fast Download.....cool, so I am using the Fast Download option and nearly 10 Hours later it's still Fast Downloading at a speed between 8kbps and 800kbps.....what a shame, this download speed has spoiled a good experience. Oh BTW I left this overnight so that the traffice use on the Broadband is nil apart from my download :).....
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very very slow

i have not received any download link for my game yet after four hours of payment. they told me that validation process is being going on .what kind of validation is it. the link to support ordervalidation-en@gamesplanet.com seems to be useless. i think i have lost my money.........
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They provided the CD key for Saints Row IV swiftly and at a good price.

I registered with them, placed an order for Saints Row IV, paid with my credit card, received the CD key, entered it in to Steam, and started downloading the game all within a matter of minutes.

I experienced no problems whatsoever and would use them again.
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excellent service: fast and secure

I have just bought Rome 2 on this website. Everything went nice and smoothly. Choice is vast, prices are attractive and I received my Steam key right after my pruchase. Activation through Steam, download, and few minutes later I was invading Gaul with my troops :)

will definitely use again.
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Payment cancelled due to fruad!?

The most retarded company i have came across ever. i bought a game, and after 12 hours they decided to cancel and refund my order without any reason or notice.

content of the email that they sent me:
"ORDER STATUS: VALDIDATION IN PROGRESS
-Your activation code and/or download links will be sent as soon as we validate your order.
-The average validation time should not exceed 4 hours.
-After this initial validation, your subsequent orders will no longer be delayed.
-For any exceptional delays greater than 4 hours, please contact us here"
the average? you cancelled my payment after 12 hours without any notice.
I have a verified PayPal account that i have been using for 2 years, this was the most retarded experience over buying a miserable pc game.
www.gamesplanet.com

Reply from www.gamesplanet.com

Hello,

Your order has been cancelled and refunded by our security system. Unfortunately Paypal is not infallible (hacking, phishing...) and therefore we must add our own protection layer. Your order details contain data patterns similar to known fraudsters. This is probably coincidence, but by precaution we have not accepted your order - you should have received an automatic email notice about this! Please contact our customer support for more details.
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From my experience they are THIEVES and FRAUDSTERS - Based on my experience I would say don't buy ANYTHING with this company

If you are reading this before making a purchase, I'm glad I've caught you. Don't buy anything from this company. Or pray you have no issues at all. If you do, they won't care. From my experience they appear to be fly-by-night FRAUDSTERS and THIEVES! Do other searches and you'll see lots of negative reviews.

Before you make a purchase you must agree to their terms and conditions which state that returns are only rarely possible - this is illegal as you are always allowed to return a defective product and furthermore the company cannot stipulate within 48hrs etc as they do
SEE: [External Reference]

In my case the game I downloaded has known issues and is not compatible with Windows 8 64 (see this search and you will see thousands of people discussing this issue https:[External Reference]. I spent all day trying to fix it but then decided that I had better things to do and simply wanted a refund.

The game advertised on the website says Windows Compatible with a Windows Logo. All the requirements given are minimum requirements. However, in the response below they say that OS listed is the only one compatible with the game.. weird how under "Requirements" it has minimum requirements for everything apart from the OS - nowhere do they say "Only compatible with windows 7". Or could it be they are just trying to find any excuse not to give a refund for what is a VERY small amount of money - I wouldn't care normally but from my experience I believe that they have processes clearly designed to defraud customers.

I'm entitled to a refund under UK law. Instead, they appear to have a standard email they send out saying that the game has been "activated" and therefore no refund is possible.

"Activation" simply means typing in the code they send in order to INSTALL the game. You cannot see if the games works or not without "activating" it. Activation does not happen when the game runs but is needed just to unzip it!

These guys took my money an ran - will be the same with you? Based on my case If there are any issues or your game doesn't work as described - i.e. is not fit for purpose, they simply don't care about UK Law.

IN MY EXPERIENCE THEY ARE THIEVES
www.gamesplanet.com

Reply from www.gamesplanet.com

Hello,
We have reviewed your customer support ticket. It seems that you are trying to run the game on a Windows 8 64 bit system. It is true that we have not tested this game with this system however we are not advertising the game to be compatible with Windows 8.
As you can see from the website the required operating systems are as follows: Microsoft Windows XP / Vista / Windows 7.
We have suggested that you contact the games publisher which in this case is Codemasters, but you have not done this; or if you have you have not let us know about it. Unfortunately when you activate the game, it means that your activation key has been used (like opening a box). We can not resell this key once you have used it, this is why we have a no refund policy once activation has happened.
Please contact the games publisher for more help launching your game.
Thank you,
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Review by confirmed purchaser

No response...bad customer service

Sold me a product that couldn't be used on my machine, despite saying it would...then did not respond to my requests when I contacted them multiple times. AWFUL.
www.gamesplanet.com

Reply from www.gamesplanet.com

Hello,

Unfortunately we have not been able to locate any previous email response from you.
Please contact our customer service and we will be happy to help.

Thank you,
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17 hours later

I still have not received an activation key nor have I had any emails responded to yet after nine hours. Not a very promising way to do business with a first time customer. I will adjust my review after I received the activation key or an email letting me know wth is going on.

Update: Received the activation key 17 hours after ordering but other than the lack of communication the service is acceptable and will add one star for value because it is a place that has a lot of games that are downloadable that you can usually only buy on disc like Richard Burns Rally.
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Could be better

I had some problems with their site accepting my VISA and I couldn't buy multiple copies of the same game, which kinda sucked. Beside that it was fairly easy and I got my key right away without delay (after spending 10-15 mins typing in my VISA info in over and over).
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Review by confirmed purchaser

Great prices and fast downloads

Very easy to use. Pay and download :)
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Review by confirmed purchaser

Perfect!

Perfection!!
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Review by confirmed purchaser

Quite cheap and good service

They do exactly what you expect, for a good price and friendly support. Sometimes it takes an hour or two before the orders is processed and the keys get sent, but hardly a major problem
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Review by confirmed purchaser

I am mostly happy with this store

I buy PES football game every year and almost no other store seem to have it available for digital purchase. There are sometimes good price cuts on new games. Just recently when i got a problem with the downloaded files the support was helpful. I am mostly happy with this store.
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Review by confirmed purchaser

perfect!!

All good, good experience with this site.
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Review by confirmed purchaser

best support, best prices, why go anywhere else?

I cannot say enough great things about the games planet. The service alone from the staff is top notch. The prices are the best, the games are all the best, Just don't go anywhere else. five stars thanks to you gamesplanet.
Jack
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Review by confirmed purchaser

Excellent one ID checking complete

An excellent service, ID checking was a pain but would have been much quicker if I'd checked my junk email as an important email regarding my order ended up there!
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Review by confirmed purchaser

SLOW BUT SAFE

Ordered several games, and I have to wait up to 14 hours each time (for the activation code). So what I heard about only having to wait that long the first time is not true, for me at least. Not a big problem really. Support is very fast and helpful.
I give it 3 stars because I see swiftness as a virtue for companies that delivers games digitally, swiftness of delivery.

That said. I will continue to use gamesplanet, because of their good offers.
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Review by confirmed purchaser

Great service

Great service.

www.gamesplanet.com Details

About this company

Gamesplanet is powered by Metaboli. We are a PC games digital distribution company based in Paris, France. On Gamesplanet.com you can buy and download over 1300 PC and Mac games from the best pubishers from ANY country in the world. We make a point of providing games at the best price. New releases, pre-orders, back-catalogue: you get the best deals for your games.

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