Gamestation reviews

Gamestation reviews

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5.5
from 0 - 10
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23 Trustpilot review(s)
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Bought a DS game, it arrived on time.

Pretty simple. I bought Nintendogs. It came on time. No fuss.
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Incompetent company!

I was given a gift card at Xmas 2011, the game I wanted wasn't released till march so I waited. March came and I went to my local game station only to be told they only sell second hand games!
Went home and tried to purchase the game online.. No luck there either the website wouldn't take my gift card number, and they are totally useless on the phone too.
I still have the gift card today :-( but I do have game I wanted :-) got it from play.com their prices are far better!
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UTTERLY TERRIBLE

I ordered a game for my grandson. Five days ago I was told it had been despatched but no tracking code. 3 emails unanswered. Tried to phone but after 30 mins at 10p/min nobody answered.

This outfit took over 'Gameplay' based in Leeds. You got your games the next day and the guy that ran it ran a Ferrari and good luck to him as he deserved it.

AVOID GAMESTATION LIKE YOU WOULD THE PLAGUE.

Edit :- Over the course of the following weeks I received a refund followed by emails that did not seem to realise that I had been refunded. This company is obviously run by badly programmed Cyber-Bots not real people. I suspect there is only one person + backer running this outfit! Hopefully, they will shortly go broke.
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gameplay merging with sister site, Gamestation.co.uk.

I am trying to cancel 2 games from gameplay who have always been great but now they have joined up with Gamestation who keep you on the telephone for 30 minutes (still no answer) and it costs 10p per minute. Gamestation are the worst yet use Game.co.uk
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Terrible customer service

My last 3 orders have been messed up by them.

Keep emailing them and when I do get a reply its a copy and paste reply that in no way answers my question.

My latest order was just cancelled without telling me, emailed them and kept giving me a copy/paste about Mass Effect 3 (which was not what I ordered) took 7 emails before they final gave me a proper (i say proper I just mean not about mass effect) reply which was no way helpful.

Terrible company - Avoid them at all costs, there are so much better retailers out there
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Slow and Silent

Pathetically Slow Handling times
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Well worth a look.

Good selection of stuff at low prices,what more do you need.

Well worth a look.
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Good service...

I purchased the PS3/Battlefield 3 pack.
It was £20 cheaper than any other online store (i think i just got lucky that day).
It arrived in 3 working days.
From my own experience... I can recommend.
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The Best

It has great deals and good customer service. Not a great website but great instore with all the best deals.
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highly reccomended

never dissapointed adalwayshighly satisfied great prics fast deliver no problems great service nthing bad to say about them
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Website ok but in-store is better!

Gamestation seems to be pushing its online store a little too much. The website is becoming cluttered with useless features such as "talk to the gamers"??? Why do i need to socialise with random staff who i do not know?

Let the stores do the job of selling games to gamers - far better experience! I rate your in-store service 5/5 and your online service 2/5!
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Customer service is non existent

I bought a gaming device (wheel), it arrived OK but stopped working after a couple of weeks - I returned it using the pre paid lable and indicated I needed a replacement.

I got an email about a week later telling me my "refund" is being processed.

I have called the customer service help line (at 10ppm - of which they will get a cut) numerous times and have never got an answer, (could just be a money generating device for all I know) neither have I got answer to any of my emails.

I still have not been refunded the money and I still have not received a replacement wheel.

These people are just plain useless - avoid like a mad dog with foam on its lips!!
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one word CRUCKs - steels your money

My son have bought a game couple a weeks ago. Gamestation did draw the money from the account at once, but nevet sendt a link to download the game. We contacted them and they made a excuse and send a link. But the link was emty. We contacted them again and the promise to refund the money but again - nothing happened. We have send approx. 5 mails but no reply. This out of in the blue. Gamestation is unrelieable and steels my money. We wil spread the word dont buy from this company.
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Great service

Only company i know that offers 10 day no fuss swap on games .. Soo annoying when you shell out 40 quid and the game turns out to be rubbish
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Good prices and efficient

Competitive prices. Postage is free and quick. the website is also easy to use.
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like online games

i really like online games and found this one a good source of it.
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Great shop

I've been a customer here several times now, and without any hassle.

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Gamestation Details

About this company

Welcome to Gamestation, the UK’s leading computer and video games retailer, specialising in the latest games for Xbox 360, Playstation 3, Nintendo Wii, PS2, and PC, as well as handheld formats such as PSP and Nintendo DS. Buy online or find your nearest store.

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Category

Gamestation is ranked 304 out of 343 in the category

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