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Quality is reliable, clear labelling in terms of clothing materials.
Exchange or refund is painless and yet, salesperson can sense whether or not they can trust the customer before taking goods back or exchange. Great skills for that.
Hope it keeps up.
I have never in my life had a problem with jeans wearing out. That's why I bought from GAP. Yes, their product was moderately expensive, but they fit me fantastically and moreover they LASTED. I would get new jeans more because of growing out of them or significant style changes, but usually I'd wear them for two or three years with no problem whatsoever. In recent years though prices have climbed. What's more, to add insult to injury the quality has plummeted. The company where I used to get jeans for $45 and keep them for three years now charges me $70 for jeans that rip or wear through in a little more than a year. (I am no more active while wearing my jeans than I used to be, if anything I am less so!) Stubbornly I use iron-on patches and rotate the poorer quality pairs into less public/frequent use. Today though is perhaps the final straw. A pair roughly one year old suddenly has a sizable hole on the inner thigh. I feel so betrayed. For over 10 years I give brand loyalty to GAP and this is how I am repaid? By considerably more expensive but far poorer quality products than when I first began shopping with them? If only because I have an unused gift card I will give them one final chance. But after that I plan to find a new brand.
I feel bad that Gap is having financial troubles. I guess this economy is affecting us all. But I love Gap for their very comfortable clothes at great prices when you find a season-end deal. When you find a deal, Gap often can't be beat!
I tried to return a birthday present I'd bought online about an hour after I bought it, as I realized I'd failed to take advantage of an offer. They refused to cancel it, said they could not do it, they could only put in a "request" to cancel. Not only that, but they HAVE NO IDEA when they can tell if if it's canceled or not. Bull. They can process an order within minutes, but they can't cancel it within minutes, and in fact "have no idea" if it will be DAYS before they can tell you it's canceled? And get this: I wanted to cancel so I could go online and make a LARGER purchase! Now I can't buy a LARGER birthday present for this person because I don't know if the first one was canceled or not!!! When they say they "can't," they mean "won't." They need some serious customer-friendly competition to make them realize what they can or can't do. I would NEVER use them again.
I purchased some jeans for my daughters for Christmas. AFTER the purchase was completed, there was a note about their "new" return policy. Seems that returns/exchanges can only be done for 45 days. Christmas is 60 days away. Multilple emails to customer "service" were fruitless--as another reviewer said, "arrogant and smarmy" would about cover it. So I returned the merchandise forthwith. Gap must be doing very well if they're OK with losing a sale and alienating not one but potentially 3 customers.
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