Garage Shoes reviewed by

Ipswich, GB

3 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
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trustpilot stars

I wrote a good review too early! REVOKED

The returns process is very poorly explained, they email in very abrupt short sentences and don't seem to follow up on assurances. Shoes are poor quality and every pair fits badly be it too small, too big or too narrow. I've sent back every pair I've bought. SHOCKING.
    Garage Shoes
    TrustScore 9 / 10
    40 Reviews

    Reply from Garage Shoes

    Dear Ms Howlett,

    I am so sorry to read this negative review.

    It is our belief that we have in place a returns policy that is easy to understand, easy to use & fair to our customers. It is therefore upsetting to hear that you feel otherwise.

    I am disappointed to read that some of the communication with us has been abrupt. I will investigate this matter as we want our customers to be dealt with in a welcoming & professional manner.

    I would be grateful to hear more about the assurances that were not followed up on.

    If you would like to contact me with more information regarding the above, I welcome the feedback.
    In order to do so, please email reviews@garageshoes.co.uk

    Best regards,

    Mike
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