snotty attitude beware non existant customer service
I oredered a pair of wellies which arrived as scheduled to find the description of heavily reinforced toe cap is just rubber having called the company i was greeted by a young man who was rude and has the attitude of a teenager ! i was told you can send them back but at your own cost .... i commented that the description was misleading .... i was then told that is not my problem i was disgusted it will cost me over £11 to return the item and still have no wellies i would never use this company again and cannot recommend them one bit !
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We are very sorry that you were not happy with the customer service on this occassion. We took your comments very seriously and looked into your complaint at management level.
You dealt with Shane during this enquiry. Shane has been with us a while and is a very good and dedicated member of the team.
You rang to say that we claimed that these wellies were steel reinforced on the website. Shane checked with management on your complaint and the decision was that we had not mis-sold the muck boots to you. The website stated that these wellies have a reinforced toe cap, which they do. We do not state that they are steel reinforced. If you need steel toe caps then the muck boot humber are steel reinforced.
We are always happy to take goods back, but it is your responsibility to send them back if you no longer want them.