The seat arrived promptly and was relatively easy for my husband and I to assemble, however, one of the bolts was crossthreaded. We emailed customer services and after a day they contacted us to confirm address of where to send the new bolt as I had the bench delivered to work. The bolt duly arrived, but it wasn't the correct size! I emailed customer services again and never received a reply. Fortunately, my husband was able to file down the bolt and make it usable as the bench was a present for our friends 25th Wedding Anniversary.
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