I would not have any qualms about dealing with them in the future. The item arrived broken and on contacting them by phone was told to send a picture by email and refund was made same day as they had no more.
Trawled the internet looking for the best price and found it here! Delighted with service. Was worried that item may get broken in transit but it was very well packaged. Would definitely buy from Garden Best Buys again.
Shouldn't take money from paypal account, knowing they can't deliver the goods, not impressed
Only after I contacted Garden Best Buys as my order failed to arrive did I receive an e-mail to tell me they had cancelled my order due to the item being out of stock. I fail to understand why it should take a whole month for them to notify me and then ONLY AFTER I CONTACTED THEM FIRST.
At the time of purchase there was no indication on the website that the item I ordered was out of stock and nothing to indicate it in the order confirmation e-mail. Only after making enquiries did I discover that the item was on back order. Even then their website still shows the item as available and still allows you to add it to your cart. Under the heading 'Stock' on the item page it clearly states the item ships in 2 - 3 days.
Inventory control and management are very poor as their system allows you order items that are out of stock and there seems to be no stock control in place,
Customer service was extremely poor. The e-mail notifying me the order was cancelled was poorly written and badly punctuated; it was identified by my system as possible Spam. There was nothing to indicate what 'order' the e-mail related to as it contained no reference to the product or my order number and did not even address me by name.
Overall a very poor experience and a company i will not be visiting online again.
The item was well packed but my order took four days to process and send. There was also no dispatch email so consequently I was left guessing when my parcel would arrive. The price of the item was good but I wouldn't order again unless the price was outstanding simply because I feel let down by the poor communication and dispatch time.
This company has a lot of interesting items. Well worth a look!!
I received an order confirmation, but after the item had not arrived after 10 days I queried whether it had been despatched. I was told that they had emailed me to say that it was out of stock and unavailable until the New Year. I did not receive this email. I have cancelled the order and asked for a refund. I won't be shopping with them again.
3rd order with you guys complications on all of them.. 1st my order was sent incomplete item out of stock didnt know until it arrived too late to replace it. second order didnt turn up at all called many days later to ask where it was they said it wasnt in stock so they didnt send it? OMG!! couple of months passed and i gave you another try becuase i like them..and now my order is lost?? tracking is JD0002298323055839 order no:14386 ... ur staff member Lindy has been wonderful please let her know.. but i really want this resolved its geting me down. thank u... p.s im so so sorry but i have no faith left in your company and will not be ordering from you again which im very sad to say.. thanks anyway X Mr C Redden
After buying Gardman triple pack bird feeders from Morrisons for the past 6 years, I have been unable to get them this year, except from the internet. This company offered the best deal and they were supplied within 48hr in time for the snow and ice. I find them easy to fill using an inverted coke bottle and easy to clean. They usually last for a year and are in constant use
The product was cheaper here than other retailers and arrived intact and well packaged. However, I ordered 5 items from 5 different retailers on Sat 9th Nov, all using free or cheapest standard delivery. 2 arrived on 12th, 1 on 13th and 1 on 14th. Garden Best Buys didn't dispatch theirs until 15th and it was received on 19th. There was no communication other than the original order confirmation and the email asking me to review on Truspilot which was received 3 days before the goods!
OK but not the best service.
I bought a small wooden greenhouse for my husband as a Christmas present. It arrived within 3 days however whilst my husband was home, with a huge picture of what it was on the box! Althought really pleased with the item and delivery time, I'm really disappointed that this Christmas surprise is ruined.
Purchased this as a gift for my Neice, who said her baskets never looked as good as mine because she couldn't water them very well. I showed her my Hi Lo and she was very impressed, so I have got her one for of her Xmas presents.
I had looked at this garden clock for my father in law in some garden centers. I then looked on line I ordered it and it was far cheaper than any where else. The posting was fast and i would buy from them again.
Unfortunately the top section of the Bird Table arrived badly damage (Stand - OK) several bent and one broken screw cleary indicate that the table section had not been handled with care.
Please advise how to proceed
Very pleased with the leaf grabber - all metal ,heavy duty, does a job so much better than lesser part plastic tools. With this one you can really do a job !!
So we ordered 3 more to hold in reserve.
I placed an order online for just over the amount necessary to qualify for the free standard delivery. I received an email shortly afterwards to apologise that one of the items I'd ordered had been discontinued. It was cancelled from my order, but I still received my free delivery, and the other items were with me the following day. While it was a disappointment that I didn't receive one of my items, I was impressed that I got free and quicker delivery as an apology.
Purchased a parasine wheel barrow arrived very quick,box was a bit damaged some parts were scratched,a bit awkward to fit the wheel if you follow the instructions
Otherwise a good buy.
Need to change order system so that order not accepted if goods not available
THE SPEED OF THE DELIVERY WAS FANTASTIC, THE PARCEL WAS VERY WELL PACKED INDEED, WE WILL BE COMING BACK TO BUY MORE IN THE FUTURE, ALSO THE PRICE OF THE SEED WAS VERY GOOD,
FANTASTIC SERVICE, DELIVERY AND ON THE COMPUTOR
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