Garden Buildings Direct reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Wouldn't buy from them again

We ordered a tower playhouse with an extension. We were emailed a delivery date and I phoned on the day to see what time it might come - they had a systems error and my order wasn't loaded. (No systems error for taking the payment, however.) Lucky I phoned then. So they said it would be a week till they could deliver - I told them it was for a grandson's birthday, they just said not to order a joiner till we had it and checked it all. It arrived a week later but the floor was wrong. They wouldn't replace it till I had checked every other part was ok (and I know nothing about joinery, the guy on the phone said it would be easy to follow from the pictures but for a novice, it wasn't, and there were two lots of instructions.) So the next day they approved my replacement floor and the day after that it was delivered by courier, so that bit worked well. However, I was glad we had a couple of joiners to put it together (cost as much as the playhouse and took them a whole day). They pointed out various weaknesses, particularly with the extension - inadequate support for the flooring, seriously inadequate safety barrier which wobbled and would have led to a nasty accident if done as in the instructions, etc. In addition, the images online clearly show the playhouse with the door wide open, but the veranda isn't wide enough to open the door and when our grandson opens it, it jams open and he isn't strong enough to pull it closed again. It baffles me that it passed safety rules, but our joiners were thankfully able to improve the design. As it is supplied, it's an accident waiting to happen. Oh, and when you phone them for support, the phone line is something like 10p a minute and you can be held on for half an hour - while being told you will be about 4 minutes! So if you are good with joinery yourself or can afford another £300 plus for a joiner, then go ahead and buy it...as long as you're not in a hurry.
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