DO NOT DEAL WITH THIS COMPANY OR THEIR ASSOCIATED COMPANY HIP FURNITURE AS THEY WILL CHARGE YOUR CREDIT CARD AND NOT SEND YOU ANY GOODS. THE TELEPHONE NUMBER THAT OFFERS 24 HOURS SALES SUPPORT HAS BEEN TURNED OFF AND THEY DO NOT RESPOND TO E MAILS. THEY ARE JUST OUT AND OUT CRIMINALS. HAD TO RESORT TO GETTING MY BANK TO DO A CHARGEBACK AS THEY WOULDN'T DELIVER GOODS OR REFUND PAYMENT
I'm glad I didn't read these reports before I placed my order, otherwise I probably wouldn't have given them my custom. I ordered six Torino Garden lights for a total price of £74.97, the same order from other websites would have cost me from between £100 & £150. The order was placed on Sunday 9th March about 7pm. I received an acknowledgement by email on Monday, closely followed by another email to tell me that the order had been dispatched. The good arrived the next day, unfortunately I was out when they arrived, but redelivery was made one day later. Personally, I cannot fault this company & wouldn't hesitate to recommend them or buy from them again.
We at logcabins.lv do not supply http://www.gardeners-world.net/. Please do not order any logcabin with http://www.gardeners-world.net/ which has our brand ( Logo) on it! Please go to www.logcabins.lv and go to find a credible dealer Thank you for your attention in this matter.
Same experience as others recently, ordered garden arbour in Nov, delivery promised in 2 weeks. Nothing arrived, no replies to phone calls, just unrecognised number. Sent emails but only got automated reply. Discovered the bad reviews on this website and my heart sunk.. Nothing over Xmas & New Year, so assumed the worst and started process of claiming refund on credit card. Then suddenly, out the blue, I got a call from DX (delivery company) saying that it would be delivered following week. Didn't believe it, asked them to double check with their suppliers. They said supplier was General Home, phoned them & confirmed back to me that delivery was definitely going ahead. Lo & behold, it arrived on Tuesday, all complete, neatly packed & strapped onto pallet! So, wouldn't use Gardeners World again, but all is not lost. Have faith and your orders might be honoured as well... I'll up my rating to 2 stars after (eventually) satisfactory outcome.
I ordered a patio table and chairs - money taken immediately - then they told me it wouldn't be available until Feb 2014, but as I needed it for Xmas I asked them to cancel my order and refund the money - this was the last I heard from them - no replies to emails, 0845 24hr customer service number does not exist and my money stolen. This company are FRAUDSTERS! Please do not use and go through what I have. My bank have kindly refunded me the money and are persuing this company for the money. I have reported them to the police and Sagepay who they use. I would give them minus 5 stars but you have to click on one!
On 5 November, we ordered 2 planters which were delivered 10 days later than promised, therefore while we were on holiday. On return we tried to call the company to exchange the planters for the smaller version, but the phone number is not being recognised (since 3 December) and is still not working to date (13 December). After a number of emails complaining about the lack of service, I received a reply from a person at 'Huan.co.uk', completely different from Gardeners-world.net. When we placed the order, it was confirmed by 'firstname.lastname@example.org'. All this leads me to believe that this company has gone out of business. Despite the email promise that I would be contacted on 8 December to arrange an exchange, nothing has happened, and my subsequent emails are being ignored.
Ordered on a Sunday with a delivery time of 1-2 working days, money taken immediately from my account. 4 days later no delivery and on emailing I was advised they had issues with the supplier. I therefore emailed again requesting to cancel the order. This request was completely ignored which is a clear breach of the distance selling regulations. A follow up mail was completely ignored. Product arrived 10 days after ordering. Product and price are very good but only getting one star due to completely ignoring my request to cancel.
I was really worried after reading some of the reviews on this company after I had already ordered my arbour, however, whilst their customer service is not the best by any means, they weren`t as bad as I`d been led to believe. I did have to chase up delivery on my product as the quoted 5 to 10 days turned into 3 weeks, but the goods did eventually arrive as promised and the delivery guys were really helpful. There were a few screws missing, but a quick call to Rowlinson direct (who supply the arbour to Gardener`s World), and they were sent out the same day. We have not erected as yet, but the quality of the product looks excellent. So don`t be put off by this company. I think the reviews are a bit misleading as they go from one extreme to the other. If you like top notch customer service then I would probably go somewhere else, but if you don`t mind a bit of a wait, and maybe having to do a bit of chasing up yourself then you won`t be disappointed.
Ordered a simple treatment product for furniture. The manufacturers price was on the container at £12.95. However, GW charged £23.00. So delivery is not free, it costs £10 per item. It took 10 days for delivery, when order acknowledgement said 2-3 days, and when it arrived the packaging was crazy. A box 1m high, by about 20cm by 20cm and what was inside - s small spray containers. Certainly would not order again.
I am truly disappointed as such a big company can't do a price match. They clearly say on their website that they do ... but when i emailed them, they said they cant go that low. Then what's the point of price match??? Would not recommend at all!
We bought a hexagonal planter. This was the cheapest price I could find. The product is exactly as described and it arrived on the promised date at the promised time. I received an email later checking the item had arrived and that I was entirely happy with it. I will use gardener's world again.
A month ago I ordered a bench as a gift for £149 with the promise of delivery in 1-2 days. Having heard nothing after 5 days I contacted them to be told that the item was damaged and so I couldn't have it. I was offered alternatives that weren't what I wanted and so asked for a refund. After ten days when I did not receive it I contacted them to be told it had bounced. For the last 2 weeks I have neem told DAILY that the money will be with me within 24 hours. And guess what. Not a penny. As I see it, they are using MY money to finance their business. The staff are disgraceful. Not a single apology or ounce of empathy for the fact I am £150 out of pocket. They simply keep blaming their sage payment system. I have contacted sage who confirmed there is no issue may bank also tell me there are not and have never been pending payments to my card. I have contacted the police and reported them for fraud and today I am seeing citizens advice about commencing a claim and having a CCJ raised against this company. I would advise everyone who has had money stolen from them to do the same. They also have a sister company Hip Furniture and the reviews of this company are exactly the same!! This is a 50 th birthday gift for my mum that I can't afford to now buy. The stress and upset is massive. I intend to pay their office a visit and get every penny I am owed and I will inform the police of my intention to do so.
Absolutely livid!!!!!! This is fraud and a criminal set up!!!!
Delighted with the 6' wooden gate. Good quality at a low price. Delivered quickly. Polite delivery man. Gate arrived in pristine condition. Great comunication from company - kept me up to date. Would recommend Gardeners World. Many thanks, from a very happy customer.
I ordered and paid for an expensive greenhouse only after being assured it would be dlivered within 28 days - It wasn't - various e mails were sent asking what was happening to the order to which there was no response . Although I got no explanations about what happened to my order I was finally told they would refund me the £1,700.
Morte lies and delays It is now over two weeks and the credit card Company assure me NO Attempt has been made to issue a refund.
I am now taking my case to trading standards; as I cannot get any response from Gardeners World. I would highly reccomend you try a reputable dealer for any purchase - This one is just not to be trusted !!
As with other customers, I ordered and paid for items only to be told afterwards they were out of stock and offered unsuitable replacements. Trying to get your money back from these people is infuriating. Email after email, to which they often don't respond to, when they do they apologise for the delay, not sure what's happening, what the delay is and promising the money by the end of the week which never arrives, oh and blaming Paypal too etc etc. Any response to my final email to them asking for my money or I would take it further? NO! They were obviously hoping I would go away like so many other unsatisfied customers. I got so fed up that when and only when I logged a dispute with Paypal did I eventually get my money refunded which took yet another week!!
I bought a Arbour from gardeners World attracted by the design and competitive price. When it arrived I was impressed with the quality and the way it had been shipped in a crate. Unfortunately one of the panels had cracked on a wood knot line, but a phone call sorted this and a new panel was despatched. I called on Thursday and it was with me on Monday, not bad at all.
It is interesting that others feel that they have suffered from poor customer service. I have called 3 times and the phone has been answered quickly and the member of staff has been polite, friendly, knowledgable and efficient.
I can only talk from my experience but I will be using Gardeners World again and would recommend to friends and family.
I bought a small flatpack shed from here. The website felt like it was fronting a 'real' company with 'real' stock so I ordered. I also phoned them once or twice and got good service each time, including being called back when they said they would.
Delivery was quick enough. Everything arrived in good order with the exception that one of the six supplied hinges was missing. One phone call and an email and it arrived a week later by courier.
These days I find myself ranking customer service equally with price. Based on my own experience I'd use them again.
Excellent fast delivery and fair price (few days from order). Ryobi hedge trimmer good for first hour use then cutting blades started to jam frequently when cutting my front hedges. Great idea having it on a pole when it was working ok. But now its not working well. Bit fed up only having used it for an hour. Have not spoke to gardeners world people yet, so only rating on supply and delivery. The hedge It jammed on has previously been cut by my still going strong 20 year old black & decker hedge trimmers for years. I'm surprised, I thought Ryobi was a durable brand, maybe I just got a bad one. Anyway its has a guarantee so hopefully I will get an exchange or refund, just could do without the hassle at the moment.
Let this be a warning to anyone who is thinking about using this company,
STEER WELL CLEAR
I found a summerhouse on their website which looked really nice, the website promises 1-28 day delivery which I thought was ok so I placed my order.
They took the money form my account almost instantly and I got an email confirming they had taken payment.
One month later I hadn’t heard from them so I tried to call. No one answered. I did this several times then emailed them. The response was "sorry there has been a delay but it is coming in the next week" Another month passes by, I phone again and again no answer so I email again. The response again is sorry there has been a hold up at the factory in Lithuania but it is on its way. Almost a month later I phone again and this time get through to a chap who says it is now in their warehouse and I can schedule the delivery date. I book two days off work for the delivery. Delivery day one comes and I phone the delivery company who promise it is on route to me. I then get a call back telling me it won’t be coming today as the truck has broken down but they promise it will be with me at 09:00 the day after. I call the delivery company at 08:30 the next morning who promise it is only 20 minutes away from me. An hour later I call them again and guess what it is now half an hour away. An hour later I call yet again and they admit they don’t know where it is but will get the driver to call me. The summer house finally arrived at 13:00 and thankfully all appears to be present and correct without much damage.
This company don’t seem to care about their customers and the people they use to sort deliveries out are a joke.
I certainly won’t be using them again and I will warn anyone I can about the experience I had.