Item arrived very quickly and was exactly as described, massive saving of £66 as well. Very happy with service from this company and would definitely use again. Only niggle would be that packaging was slightly damaged, but this had no effect on the product inside. Overall I am very happy and would recommend.
I wanted some garden furniture so I looked around and settled for a set from Gardeners World.net. I got my furniture after 2 weeks rather than the 2 days and a bit of chasing from me. I got the not in stock, just coming in etc. and as I'm fairly chilled and laid back I thought "it's ok, it happens". The furniture arrives, I check it all off and make sure it's ok before I sign for the delivery and then take it round the back to set up. As I pick the chairs up, they start falling apart. A few days later they start splitting and to top it all off, the table starts to do the same thing. I send photos emails and call just to make sure someone has the message that all is not well. Then the blame game starts. Is it their problem? The courier? The importer? The manufacturer? I don't care, I want a replacement. Eventually , I get a new table but no chairs to replace the dare not sit on ones and this is where I'm still at. I call 'customer support' and despite many promises of none in the uk, not in stock, we're waiting on some they'll be in stock on the 15th or the 18th and they'll be on next day courier, the courier didn't collect, we'll use [Link] instead, there doesn't appear to be a tracking number or a consignment number oh, [Name] is dealing with that, of course we'll send you the details, we'll phone back, we'll email confirmation, there's nothing on the screen, oh, [Name] dealing with that etc. (I'm sure you get the drift) And here I am. Still no useable chairs and a gut full of empty promises to boot. I phoned 3 times today for an update and was told that I would have more information by 5pm. NOTHING So, if you want to spend an eternity on the phone to people who really don't care and as far as I can tell are thoroughly disinterested in providing you with either the product you ordered or indeed the support you need to get the product you ordered, who ya gonna call? A.V.O.I.D
WOOD STAIN was informed after sending 2 emails and 2 phone calls not in stock will be getting other better wood stain in stock and will inform me as and when. nothing ! tried to cancel the order and get a refund got confirmation email the order was cancelled and would get email when refund was paid No email No refund . 2 weeks later got an email to say my order had been received and would be informed when the item had been dispatched. still waiting. Incompetent and utterly useless customer service. DONT USE THIS FIRM YOU HAVE BEEN WARNED.
We had a bit of a mixup with delivery dates, but the purchase was delivered within the delivery timescale. On the whole I am pleased with the glider double seated chair that I purchased, even though the instructions to assemble it were a bit misleading and some of the lock nuts were missing.
I had ordered a Gazebo from them, which was a 2 day delivery as per their website. After 2 WEEKS and several emails and phone calls later, when each time I was told that the item was on its way. 18 days after they had taken the money (£344) out of my account i was told that they did not have the item i required in stock! I needed this gazebo desperately for my son's football team tournament this weekend and the boys were looking forward to having shelter between games. Because they have not even refunded the money nor did they let me know in time so i could source another gazebo. Obviously i asked for an immediate refund and here is their response-
This is being processed today, the refund process takes 7 to 10 days and unfortunately we can’t make it go any quicker you can expect the refund on your card in 7 to 10 days"
As you can see no apologies or remorse, my money is still sitting in their account. Very poor customer service, in fact one of the worst i have ever encountered. Companies like this should not be allowed to take money from our accounts until goods are dispatched. They now have the cheek to send me junk emails about their products..
I wouldn't even rate it 1 star, but this was the lowest option.
2 Seater Bench took 10 day to deliver although their web site indicated it had been dispatched after 2 days - No Emails at all indicating item had been dispatched, when it was due for delivery or by what carrier. The Bench itself came flat packed in 6 pieces that are easily screwed together with the supplied alun key. It's really solid and excellent value for money and 10 days delivery isn't bad for such a product.
Bought an item on the 26th of February and didn't receive any confirmation of my order until the 5th of March when it would be getting dispatched. For an Internet company this is pretty poor by my standards and left me not wanting to order again from them as I could've gone and picked this up in a local store. I am used to ordering an item and receiving it either next day or day after
On the plus side the item arrived in good condition and I am happy with it but just not the lack of communication and time for delivery.
I bought a greenhouse from them as I found them as one of the cheapest online. The greenhouse took a 3 few weeks to arrive, tho their site did state 21 days so I was prepared to wait for it to be ready, and I was told ahead of time when to expect the delivery. The greenhouse arrived with no troubles and it looks good out in my garden. Superb service and will use them again.
I placed my order, and am very pleased with the quality of this item, the price was a bargain and the speed of delivery was excellent, I will definately be using this company again, and will also recommend and save for future orders.
Having ordered some garden furniture on their website and (as their T&C's require) paid immediately for the item, I received an email the following day telling me the item was actually out of stock and they would not be able to obtain any more.
I was sent a list of alternatives within the same email - none of which were to my liking - so I cancelled the order.
I then received another email the following day, again offering me alternatives, so I had to email again to cancel the order.
A day further, and confirmation eventually comes through (after another chasing email) that the order had been cancelled, and a refund 'requested'. Lo and behold, it was for the wrong amount.
Yet another email required to get the amount corrected (a 'typo' [sic] apparently), and no response as to why it is required I wait 10 days to be given back my money.
At best, this is an incredibly disorganised company. At worst, it's a shady organisation operating sharp practice when it comes to financial matters.
Either way, I won't be going anywhere near them in future, and I would strongly urge anyone else to think carefully before doing so!
I have been waiting over a week and a half for my sons trampoline which was initially for his birthday which has now been and gone. I have contacted them on three occasions and where promised to be called back to find out where my order was with no avail! I have now finally got an email stating that the trampoline has been discontinued!! Would never shop with them again waste of time!!!!!!!!!!!!!!
No problems ordering from them. I ordered an outdoor furniture set after seeing that they were the cheapest online. The set arrived within the specified delivery time and I was able to put the set together in no time for my wife to come home to (which kept her happy) will probably be looking to order more from them in the future.
Ordered an Amalfi Garden furniture set - The money was immediately taken out of my account. Then they discovered they did not have all the parts in stock and will not be re-ordering the same again. I asked for a refund but they cannot give this to me till up to 10 working days!!! I work in an accounts department and know that for a fact if you take money by card then a refund can be given by card the same day.
I would never recommend a company that holds on to your money -in my case £600 in total) when it is not theirs to keep
The even more frustrating part is that I asked by email first if the item was in stock and they had replied yes!!!!!
Excellent!!! Ordered and received within 2 days. Excellent service and first class quality. Really pleased with the outdoor slide we ordered It's just what we needed for our DIY climbing frame. can't wait for my grandchildren to start using it. Excellent quality will last for years so good value years of enjoyment for the children. Thankyou
Excellent people to deal with. Changed my order and even over the busy Christmas period this was dealt with in a friendly and efficient way. I would highly recommend them and wouldn't hesitate to buy from them in the future. Thank you.