Garden Machinery Direct reviews

Garden Machinery Direct reviews

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Review by confirmed purchaser

On line purchase was simple and efficient

HUSQVARNA HEDGE TRIMMER
Dispatched and received within three days {to Ireland at a competitive price).Product well packaged and as specified. Helpful sales staff. Reliable on line co operation and guidance concerning delivery. J.Gillan
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Review by confirmed purchaser

Excellent, excellent, excellent!!!

I found this web site to be easy to use and very clear. Once ordered, the chainsaw came within a couple of days and was spot on! I would recomend Garden Machinery Direct and the Husky chainsaw.
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Review by confirmed purchaser

Fast and efficient and very well packed. Chain saw started first pull straight out of the box!

Excellent company to deal with who do 'just what it says on the tin'
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Review by confirmed purchaser

Delivery only outdone by the Blink of an Eye.

Have bought items of Garden Machinery before so had know reason to doubt there was any possibility of this particular item (Husqvana Chainsaw) falling short of being the best price or quickest delivery on the internet.
Another satisfied customer
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Review by confirmed purchaser

good value,very helpfull staff who go the extra mile. Got the mower next day as described

The website is comprehensive and easy to understand and navigate. I looked at other websites and found the prices competitive. The main thing for me was the staff who answered the phone immediately with helpful advice even to the point of ringing me immediately after an abortive attempt to complete the purchase first time around. A bit spooky though.
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Review by confirmed purchaser

Badly packaged. Item was cracked and had to be replaced.

We ordered a garden shredder. Packaging was all burst, box appeared to be wet, thus resulting the shredder being badly cracked. Arranged for replacement to be made which was done within a few days. Replacement was fine.
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Review by confirmed purchaser

delighted

good price, very safely packaged, delivered as promised. Great machine so far and I expect years of service.
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Review by confirmed purchaser

Great Price, Great Service

very straight forward to deal with. Good delivery, and clear communications. well done!
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Review by confirmed purchaser

Quite a friendly site. ONE LIVES OR DIES BY THIS THESE DAYS

Can't get romantic over tines. They go where other tines fear to dig. Good service not in stock but came quickly and one was kept informed. I was moderately surprised as it was a part for a tiller, although my brother had one the week before and was quite pleased. I never recommend firms usually as some people still believe in fairies.
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Review by confirmed purchaser

Once I received the correct Item, everything was fine.

I was sent the wrong item at first, but was soon sorted out by GMD.I would have liked to have had the replacement machine delivered when the incorrect machine was picked up, as I wanted to use it. But GMD said they wouldn't do so. I felt like I wasn't trusted! The correct machine was delivered and is fine. I would recommend GMD.
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Review by confirmed purchaser

Minor issue, quickly resolved

Ordered a chainsaw which went out for next day delivery, there was a mix-up with the delivery address but that was quickly resolved via email and a telephone call afterwards to apologise personally. A nice touch.

Customer service is so important to an online business and this company seems to have it right, you only find out good customer service with a problem. Therefore, I would recommend this company.
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Review by confirmed purchaser

Slight delivery problems, but happy with product.

Disappointed that the Chainsaw bag that was advertised was no longer available. Because of correspondent regarding a alternative the delivery was received a day later than expected, it arrived well packaged and works well. Overall, very pleased with my purchase.
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Review by confirmed purchaser

Good machine great delivery

A good leaf blower delivered very fast ,could not have had better service
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Review by confirmed purchaser

A most helpful company

The hedge trimmer arrived very quickly. There was a small problem, but the "help desk" were very polite and helpful in solving this. They said they would ring back ... and they did!!
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Review by confirmed purchaser

Speedy Delivery!

Excellent service! The leaf blower arrived so quickly there was no excuse not to get out there immediately!!
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Review by confirmed purchaser

Excellent service

Good advice, and perfect service
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Review by confirmed purchaser

Excellent delivery, product and communication.

Bought the Honda 18" self drive lawnmower, was best value I could find. Delivery was within two days of ordering. Arrived in good condition. Put the mower together with good clear instructions and started after 4 pulls. Each subsequent pull started first time. The documentation showed the mower had been checked over by the technician and the pre delivery inspection sheet completed-which is the first time I have come across this. In my experience so far a great company to buy from and a great mower.
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Review by confirmed purchaser

If it's too good to be true it probable is

I purchased a HUSQVARNA lawn mower on the Friday evening for £387 and rang up on the Saturday to confirm that the order was correct and was told that it would be delivered the following Tuesday. I noted that the website had been amended to a new price of£429.
I waited in on Tuesday for the delivery, at 11:00 I received a phone call from garden Machinery Direct informing me that the model I had ordered was not in stock, they had a cheeper model in stock, and gave me the option of the cheaper model or my money back, or wait until mid December for new stock(at a higher price?
They offered my money back which I accepted.
So what's my problem you ask? I chose a lawn mower based on price and specification only to be let down, if I want to be messed around I will buy from ebay.
A poor show garden machinery direct.
Gardenmachinerydirect

Reply from Gardenmachinerydirect

Hi Mr Dawson
The lawnmower that you ordered was damaged and we were unable to get a replacement till new stocks arrive in December.The new stock arriving in December would of been more expensive but we would of honoured the price you purchased at. The trouble was that Husqvarna had sold out and the model is also changing .We did try to offer you an alternative machine but you wanted your money back which we gave you straight away.I appoligise for any inconvienence.
regards
Garden machinery Direct.
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Review by confirmed purchaser

Great service!, Good Price.

I ordered a Honda tiller/rotavator on the afternoon of 1 Oct, had an email to say it had been despatched 2 Oct, rang GMD on Thursday Oct 3 about 3pm, as I had a funeral to go to on Friday. I was assured it would be delivered that day, and it was, at 5pm.
Sunday took it to allotment, pulled the starter cord to get the oil mixed round the crank, put in some petrol again gave it a few pulls with the ignition off, then it started first pull. NO COMPLAINTS WHATSOEVER.
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Review by confirmed purchaser

Excellent service and quick reliable delivery.

GMD gave excellent service and a quick and reliable delivery. I would recommend them.

Gardenmachinerydirect Details

About this company

Garden Machinery Direct are the leading supplier of Garden Machinery and Equipment, supplying garden machinery products from top branded manufacturers such as, stihl, Honda, countax, lawnflite, echo, toro etc, lawn mowers, hedge trimmers, scarifiers, ride on tractors, lawn tractors, tillers, compact tractors, chainsaws, brush cutters, blowers, pole pruners, shredders, chippers, garden machinery

Visit Garden Machinery Direct

Contact information

Call us on: 01905 619522
We live here: 4 Newtown Road,Shrub Hill,Worcester
wr5 1hf worcester
United Kingdom

Category

Garden Machinery Direct is ranked 43 out of 84 in the category

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