Reply from Gardensite
[REPLY]
Gardensite reviews
- Reviews (2,642)
- William Innes
- 1 Review
- Verified buyer
Excellent Service
Notified by telephone that the door seals would be delayed, but the delay was hours rather than days! Clearly standards are very high, and every effort is made to attend to the customers needs and expectations.
Featured review of Gardensite
- Anne Jackson
- 1 Review
- Verified buyer
Browse,Order,Pay,Delivered in a Flash.
Recently browsed Hall's on line catalogue, even sneaked a look at the team involved .Found the site easy to use and find what I wanted. Ordering was simple, the payment likewise. Parcel arrived so quickly I was taken by surprise. Would I use them again or recommend them. Yes I would and they are stored in my favourites on my computer to speed up the process even further.
Well done the team. A service to be proud of.
Reply from Gardensite
Good day Anne,
Thank you for your review... you made us blush. The photo of the team is from a few years ago so we have all grown a little, but in the wrong directions. I have definitely gone more grey! Maybe that should read 'distinguished'! We are all here and working to keep the orders moving through, and will be tomorrow. Robert Hall.
- Rowland Cruttenden
- 1 Review
- Verified buyer
First class service throughout
Ordering was easy, I telephoned the supplier who offered good advice and I then I went online to place my order. The Greenhouse arrived on the day and time of day as promised. The delivery driver was very helpfull and polite.
I have yet to errect the greenhouse, but I am sure that this will prove not to be a problem.
- Silvia Muller
- 1 Review
- Verified buyer
Super fast
It was the second time I used Gardensite. They have been brilliant and very fast. This time I placed the order in the morning and received the goods the following day at lunchtime. This matters a lot, if you need goods urgently.
- Angela
- 1 Review
- Verified buyer
Warp speed delivery
I would place an order anytime, they kept me fully informed as to what status my order was at and the speed of delivery was phenomenal. 10/10
- Nick Grant
- 1 Review
- Verified buyer
Excellent
Sent out a sample of the greenhouse gasket by next day delivery and were excellent when I made a full order. Highly reccomended!
- Peter Lawson-smith OBE
- 2 Reviews
- Verified buyer
Super service could not be bettered
The stone seat was really eye catching. Some more simple erection instructions would have helped but phone enquiries were promptly and politely answered by competent staff.
Prices were very competitive too !!
- rr
- 1 Review
- Verified buyer
Couldn't be more helpful
Extremely helpful and friendly staff who ensured that the delivery driver gave me 1 hours warning prior to arrival. The shed we ordered was exactly what we needed and took just a couple of hours to construct.
- Mrs L Perry
- 2 Reviews
- Verified buyer
Outstanding service
We are very pleased with item ordered and arrived very quickly from start to finish excellent!!
- Andy C
- 1 Review
- Verified buyer
- T Dawson
- 1 Review
- Verified buyer
not recommeded!
Placed an order on 22/4/12 but when it hadn't turned up by 6/5/12 I contacted the company. No apologies just a reply on 8/5/12 saying the order would be with me soon. This was a birthday gift so totally spolit the occasion. I would definately not use them again or recommend to anyone.
Reply from Gardensite
Good day T. Dawson,
Thank you for taking the time to write your review, even though it does not make for good reading for me, or anyone associated with GardenSite.
As I am at home now I can’t retrieve all the necessary detail about your order to make an informed comment. I will however, investigate the situation, and write a more detailed reply to you in the next 48 hours.
In the meantime, please accept my apologies.
Robert Hall / partner / GardenSite
----------------------------------------------------------------------------
Good day Tracy,
I have now had time to investigate your complaint. What I cannot change is your written opinion of us, and your disappointment, for which I apologise again.
I would, however, like to highlight a couple of areas to balance the view.
There was no mention in our 'Customers Comments' of the item being a present on your initial order, though I do concede the delivery was late. The reply from David Coton did include an apology as there is a copy of his e-mail on your order notes. I can understand if you missed this at the time as it comes at the end of the e-mail. The item you supplied comes directly from the manufacturer as this saves double handling and the associated costs giving the end user the best price we can offer. Unfortunately the manufacturer was out of stock and we (and consequently you) were not informed. We responded quickly to your enquiring e-mail and the manufacturer said the item would be sent our on a Next Day carrier.
As I said initially this does not change your disappointment, but I hope you have a fuller understanding. Once again please accept my apologies.
Robert Hall / partner / GardenSite
- Karen Tillotson
- 1 Review
- Verified buyer
I am glad that I have some muscles and a good tool box!
Granted I live in a terrace house with a walled (4ft) garden (no gate) but I did not expect that I would have to unpack the pallet of toughened glass on the public pavement and carry it in to the house on my own.
I must say the driver was very pleasent and did explain that due to a previous delivery where a lamp was broken, the current rule is that they can not help carry items inside the house or through to the garden. Although thankfully he did help me with the long heavy box containing the greenhouse frame (6x8ft); or it would have been still outside on the road.
The driver did let me know the procedure for removing the toughned glass packs from the pallet safely (wearing gloves etc), but if I did not possess a large claw hammer, pincers, snips and strong arms this would have been impossible. I assume that had the delivery been to an eldery person that they would have been helped. I maybe gave the impression that I could manage, as I generally do, but the procedure for dismantling the pallet and removing the packs of glass was tricky, the packs of glass were also large (2x3ft), cumbersome and heavy, and I think I would have appreciated at least the offer of help or questioned over would I manage?. When I spoke to the company prior to delivery I explained the lay-out of my house and I was ensured that the driver would help and work something out. They should maybe mention upfront that the driver is not allowed to help.
I am hoping that all of the greenhouse parts are here and the rest of the construction runs a little smoother.
- Mr E J Fotheringhame
- 1 Review
- Verified buyer
Very helpful and friendly
Due to a mistake by us picking the wrong house number our order failed to be delivered. On phoning Gardensite I was put in contact with Nathan Dobbs who undertook the task in trying to locate the missing parcel, at all times he reported to us by phone or email on the progress of his investigation. The parcel was finally located and re-dispatched to us. We would like to thank Nathan for the help and his professionalism in resolving this tricky problem.
- Steve Brown
- 1 Review
- Verified buyer
Excellent service
was looking for apart for my hozelock filter not realising it came in two parts saw the part i couldn,t see anywhere else placed the order paid the bill couple of days part delivered and fitted works perfectly
- Colin Griggs
- 1 Review
- Verified buyer
A first class service
The item was competitively priced and the order delivered efficiently and as expected.What more could you want?
- Mr Paul Liggett
- 1 Review
- Verified buyer
Great service all round.Well done!
Great service all round.Well done and i will recommend you to friends
- Peter Robinson
- 1 Review
- Verified buyer
did what they promised
did what they promised and delivered in time with no damage to the product. Excellant service!
- C Morriss
- 1 Review
- Verified buyer
Excellent customer care
My original order was lost in the post but once I contacted Gardensite they re-dispatched my order with haste (and kind apologies) and my new order arrived within days. Very good service.
- Rachel Duthie
- 1 Review
- Verified buyer
Great product, excellent customer service
I love the deck box we ordered - exactly as described. The customer service was also excellent. Dawn was very helpful in organising redelivery when I missed it the first time and the couriers were helpful in carrying the box around to my back garden. Overall very pleased.
- Keith Austin
- 1 Review
- Verified buyer
Easy and straightforward
The ordering process was easy and delivery very quick.
- Iann
- 2 Reviews
- Verified buyer
It did what it said on the can
Easy to order and everything went well - the supplier dropped the first delivery and broke something so I had to wait a few more days for delivery but not the fault of Gardensite
- Linda Leslie
- 1 Review
- Verified buyer
a very satisfying experience.
We have nothing but good comments for such a pleasant team.The greenhouse and accessories arrived on time in perfect condition and is now in place and plants are thriving.
- A. Marshall
- 1 Review
- Verified buyer
Very good
Ordering was simple. Customer Service was very helpful even when because of manufacturers error, they were able to explain and receive replacement without much fuss.
- Malcolm Desborough
- 1 Review
- Verified buyer
Great service and speedy delivery, many thanks
This is a great site, supported with very good customer service, this is the second item I've purchased and both arrived in very good time.
- Mrs C Abrook
- 1 Review
- Verified buyer
Garden Arbour
The order and delivery was fine, the item was delivered when it said and was suitably packaged.
Problems arose when trying to put the arbour together. The wood was not good quality, and some pieces split quite badly, the screws were very poor quality and rounded off if you needed to remove them. The arbour itself did not fit together properly either, we had to cut some of the pieces of wood to get them to fit. Once put together the arbour does look nice, however after all the hard work it took, could not bother to complain as we could not have taken it apart again.
- Tom Dykes
- 1 Review
- Verified buyer
First Rate
Ordered it in the afternoon ,couldn't believe it when the plum moth packs arrived at 9.30 the next morning.
Will certainly use this company again!
- Bob Buchanan
- 1 Review
- Verified buyer
Goods arrived very quickly at an excellent price..
I ordered a pond pump which came next day after dispatch. The pump was at an excellent price. I have no hesitation in recommending Gardensite.
- alan cooper
- 1 Review
- Verified buyer
excellent
I ordered an item with a delivery window of up to 28 days, but was very happy to receive a courier delivery the next afternoon. I will certainly shop online here again.
- Neil Rodgers
- 1 Review
- Verified buyer
Good value, great service and delivery
My pump and filter kit arrived exactly as described and well packaged. Delivery was very prompt.
- Juan C. Mas
- 1 Review
- Verified buyer
Great Customer Service
I had been considering buying some planters for a while but I was unsure of the exact models that would suit my requirements. Gary from your customer service department, gave me excellent advise and I felt completely reassured that the three different types I chose would fullfil my needs.
The delivery service which was provided by Forest was a bit chaoting however now that they all have arrived and put in place I am extremely pleased with the overall result.
Thank you
- N Ambrose
- 1 Review
- Verified buyer
Excellent service
Would recomend purchasing through Gardensite, service was excellent from ordering to delivery. Was contacted in plenty of time to be aware of when delivery was going to be made by the supplier and the delivery was well in lead time
- David baxendale
- 1 Review
- Verified buyer
Excellent service , great value
Excellent service from start to finish,very quick delivery and very good value.would definitely use again
- Paul Tiltman
- 1 Review
- Verified buyer
Excellent Value, Excellent Service
Excellent range of products and comprehensive information.
Site was very good to use and the items were delivered on time, including an excellent alternative product, which was dispatched at the same time as the main order.
All in all, I would highly recommend this site to others - this was the second time I have used this company.
Thank you once again.
- C. Enticknap
- 1 Review
- Verified buyer
Fantastic service
Gardensite's website was extremely easy to use and the ordering process was straight forward, allowing me to arrange shipment to my work address without a problem. The goods came direct from the manufacturer and were shipped within the lead time stated. Their price was extremely competitive, but not the cheapest online. I choose to order from them because of their good online reviews, and because of their competitors poor reviews!
- Liz McGivern
- 1 Review
- Verified buyer
Excellent and helpful service where my specific requirements were met!
I wasn't sure if Garden Site would be able to help as I needed a very specific storage unit and also needed it delivered on a specific date. They assured me that if I put the date in the comments box, this wouldn't be a problem. I did this. The external company that organises delivery emailed me and I didn't pick this up until too late. I called and spoke to the office and he was very helpful, as to start with I thought I would have to start the ordering process again. As it was we organised a mutually good day for delivery. It turned up earlier than expected and the chap who delivered it helped my boyfriend bring it right through the house to the garden so that this job was done. Really helpful, really polite and really good product too!
- Mr Russ Ager
- 1 Review
- Verified buyer
Exellent Service as Advertised
The order arrived as specified within the three days, the product is of high quality and the wife is very pleased with it as it is easy to operate.
- Garry Stanton
- 1 Review
- Verified buyer
Very efficient effective service
Very helpfull on phone prior to order. Sound advice followed by a very prompt delivery
- Richard
- 1 Review
- Verified buyer
good product, quick order, quick delivery
ordered a garden store. good product, quick order, quick delivery. no problems recommending
- Jean and thanks for your order
- 2 Reviews
- Verified buyer
Beautiful log cabin.
Very fast delivery of beautiful log cabin,was very daunted when a big pile of wood arrived,but as we commenced building it soon went down and was much easier to build than I had anticipated,really pleased with it and now just waiting for sun.
Reply from Gardensite
Good day Jean,
Thank you for taking the time to write a review. You are right on both counts. You get a lot of wood for your money and we are waiting for the sun to shine.... though there is a little brightness this morning. Robert Hall.
- Niall
- 1 Review
- Verified buyer
First class service
A hassle free experience five star service would purchase
again
Reply from Gardensite
Good day Niall,
We look forward to welcomung you back... thank you. Robert Hall.
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