Love the greenhouse, staff experience for after sales requires review.
After saving for months for a top of the range greenhouse in the size I required I reviewed many sites and always came back to Halls, the website gave a comprehensive list of styles and sizes and was easy to navigate around, despite finding the greenhouse slightly cheaper elsewhere I came back to Halls as they portrayed a far more professional business. Order process easy, but when it came to delivery there was lack of flexibility for a working person. Although advertises as delivers anywhere in Uk I was advised depends on location as if you don't live nearby their warehouse they won't deliver on a Friday afternoon and don't deliver weekends. As a fulltime worker i had to take a day off work to accept delivery, The office staff actually stated I don't think we can help you with a delivery so we will cancel the order and give you a refund, I was very upset with this and despite trying to negotiate a delivery day the office staff who organise deliveries where very matter of fact attitude, luckily after complaining by email on how I wanted the goods and was surprised in the current climate they'd prefer to cancel an order rather than negotiate a delivery, a fab manager organised planned and communicated with me positively to successfully deliver my fab greenhouse on a Friday afternoon as I originally asked, it came exact on time and the delivery driver was really friendly and stayed to have a nice chat about his working life at Halls and what a lovely day he was having with his customers and although lived down south didn't mind staying in a hotel to complete deliveries up north, despite miss negative fancy pants in the office the rest of my experience was as I would expect when purchasing an expensive item from a company, I would now recommend the website, goods and company esp thanks to the manager whoever he was (think it was the owner) and the driver. Its all built now and I love it, couple of panes of glass where broken but when we called to report this despite being 3 weeks after delivery (unable to build due to bad weather) they replaced them straight away, We didn't opt for Halls to build the greenhouse for us to save on money but in hindsight i would next time, took my partner days in between working to build it on his own and there were a few stress moments, we have had to seal it all with silicone to stop leaks and built a concrete base then flagged it, you do need to buy the base that's sold separate this saves a lot of hassle, if your thinking of buying one, then I would recommend Halls greenhouses, happy growing!!!!!
To reply as a company, please log in to your business account.