Easy online ordering, prompt response and goods received well packaged in no time at all.
Pleased with the greenhouse tables but difficult to put together and did not realise I should have asked for 'T' table legs to join the 3 together to make one long table. Never mind will be able to move them to various parts of the greenhouse. No excuse(s) now get on with working in the new greenhouse.
Purchased a Hall's Wall Garden 42 self-assembly lean-to greenhouse. Arrived OK. Instruction manual absolutely imnpossible to follow unambiguously, wrong parts supplied, glass supplied didn't fit. Sent letter of complaint, but no reply received.
sent for some clip on candle lights the are brill. better quality than i expected and delivered very guickly , well packed . had to get my christmas tree out early ( october ) to try them out , these candle lights will be the finishing touch for my christmas tree.
I bought replacement light bulbs and the advert said 50 so I though that's what I was going to get since they were very expensive for the 5 that I received. Would use you ever again.
The website suggested that the payment would be taken shortly before the delivery but I saw the debit on my card before any contact concerning delivery. When I phoned to get clarification I was told that this was the "shop" problem not the "factory" which I had phoned and they couldn't transfer me or even give me the correct phone number. Some days later I received a text saying a delivery (quoting an unknown Order No. but no Company name) was coming the following week. By checking the reply number against phone numbers on my files I worked out it was from Halls greenhouses. Again I contacted them and asked why the change of order number? This was put down as an issue between the "shop" and "factory" but no apology or explanation and I got the impression it was down to me to get clarification. I was advised that the delivery would be lunchtime/early afternoon on the due date and that is exactly what happened so full marks for this. So sort out your Order Number issue and put your name on text messages
I contacted Gardensite to arrange delivery and they put me in touch with the manufacturer, Haddenstone. I could not have asked for a better service. The product is beautiful and delivered on time with plenty of notifications along the way. First Class service!
I bought a set of Twig Lights for our conservatory to put up at Christmas but on eof the branches was faulty . I contacted Garden Site who intermediately sent out a replacement tree which worked perfectly . Faultless service , excellent and prompt response to my telephone and e-mail queries and a super outcome all around. Would recommend without hesitation .
Garden Arch arrived quickly and in good order. Delivery driver carried it through the back for me. I am so pleased, looks great all put together sturdy and well worth the price. Very good quality. Would highly recommend.
Friendly, prompt delivery. Very amiable, talkative delivery driver.
In follow-up communications with office staff re damage to glass
(greenhouse purchased), experienced very courteous, friendly,
service satisfying all my requirements in a prompt, efficient manner.
Very pleased. Found obscure greenhouse spares I needed. Delivered very quickly. Carefully packaged.
Photocopy of photocopy made numbers and pictures extremely difficult to see was unsuitable in this age of easy computer printouts. There were 3 wrong numbers, i.e. the diagram number was different from that on the glass packaging. There was no photo or diagram to indicate which way round the glazing clips fitted (two positions were possible). The door did not fit between tracking and headrail and there was not sufficient adjustment. It was necessary to file a small amount off the top edge of the side door molding so it did not jam in the track at the bottom. The completed greenhouse now looks great but these instructions, although close to being good, failed. Separate instructions (complete set) for the 4x6 greenhouse does not seem an unreasonable expectation instead of confusing add-on sheets in this age of easy desk top publishing.
For several years I have been trying to obtain replacement door seals for my aging Halls 6 x 8 green house, at last Halls decided to make them available. I ordered 2 sets and was amazed to receive them in the post in 24 hours.
Well done. I will use this site in the future for any of my garden needs.
Order was received very promptly, but it wasn't exactly what I was looking for originally. Based on Andy's advice, I placed the order. In fairness I did need the items sent but they didn't include the particular parts I was looking for. Nothing wrong with the service though and I am confident that the parts would have been exchanged if I'd requested it.
YARDMASTER 6X8 SHED
Dilvered ahead of schedule, well packed, no missing items, construction straight forward (providing you read the instructions carefully AND work to them).
Result - a good shed with no problems.
I have had my greenhouse for all of 10 years. It was very easy to erect and the finish product was all that I wanted. Safety glass which I think is a must. Since I have had the greenhouse I have only ever had to re-order a maintenance pack for the sliding door.
Twice in 10 years says it all. Halls provides a wide variety of houses and accessories.
I did wonder about spending a lot of money on a garden ornament , but my fears were put to rest when just two days after ordering, my purchase arrived ! My iguana is FAB ! He arrived very well packaged , exactly as described and VERY lifelike. (I should know I used to keep one as a pet !) It has taken up pride of place in my back garden where it reigns supreme ! I am more than satisfied with the product , delivery and service and would highly recommend Gardensite to others based on my experience.
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