From the experience so far, it's a bit poor.
Firstly they don't make it clear enough the certain items are fulfilled by a 3rd party and that alterations for delivery need to be communicate to the 3rd party.
The only way you can find if a 3rd party is involved is by viewing your order details on the tracking page. They should include this information on the order confirmation or send out a separate email with the fulfillers details.
Secondly, don't respond (other than automatically) emails with updated information about delivery details. and they don't seems to update the people it uses to fulfil it's orders. An email responding to say that you have to contact the 3rd part would have been good.
It seems that gardensite.co.uk uses 4storemore.com to fulfil some of it's orders.
Speaking to them (4storemore.com) on the phone, there was little ownership of the problems encountered or that any extra steps should be taken (by themselves) to remedy the situation. (Really probably shouldn't be surprised as I'm not really their customer)
Rowlinson Balmoral Corner Arbour (PERBAL
this item was tricky to assemble. the instructions were not helpful. the pieces needed adjusting, i mean with a saw, in order for them to fit together. it took two very competent "handy people" ages to put together.
once up, we love it, the pre-school children love it too.
very pleased we'd read previous reviews regarding difficult assembly.
shame the company producing the item hadn't read the reviews!
Very pleased to find replacement panes the correct size and width, we had been trying for some time to get them cut locally. Our original panes had become brittle and three of them had broken during the last two winters, but the greenhouse is a little more than 20 years old. They even arrived within a couple of days.
Delivery was quick and safely stored. The log store was well made and instructions easy to follow. It only took a short time to put it all together and it looks good. Would recommend this company and this product.
The company called me to agree a delivery date, but didn't mention that immediately after their call my money would be taken. Thus I had a £1700 overdraft for 3 or 4 days, costing me over £8 in charges. But it's a very pleasant greenhouse.
I ordered the Spirit of Nottingham tree face for my brother's birthday. It was fab! It looks really creepy & realistic & will look great on one of his trees in his garden, particularly for his halloween party. Light to handle & flexible, it should fit on any tree width. He was really chuffed - thanks!
Looked around at other suppliers of the same arch & no one could match the price at garden site. Fast delivery & no problems, all very efficient. Great product really solid & easy to put together. Would definitely use this site again.
I recently bought my first item (a Postbox/Birdbox) from Gardensite, and found the process easy. It arrived very quickly, and I was really delighted with it. My daughter is an avid bird lover, and this is going to be part of her coming birthday present, which I know she will absolutely adore. So unusual, and she will be thrilled to put it up in the Spring, ready for the new arrivals!
Great company, good price and service and would use them again.
ordered the arbour forgetting that I was going on holiday the following week when it was due to be delivered got in touch with them and it was delivered that same week.I got a delivery time slot and it arrived bang on time. It went together perfect it took about 3 hours just taking my time. I am a joiner by trade and I can tell you it is a good quality, robust item and I would recommend them to anyone.
The racks have transformed my greenhouse and I now have storage and working space tidily organised. The racks are of good quality and fitted together easily although the parts numbering was a bit off. ( some of the numbers were transposed but could be deduced!)
The order came through promptly but the tracking system is rubbish. It just tells you the order has been sent by some courier or other or maybe the mail and should arrive shortly. I wanted to have some idea of when it would be delivered so that I could arrange to be home..Luckily I was.
i needed something special for my late mum and dads grave and had looked everywhere for something. i chose the Angel and wasn't disappointed, the quality the style are all so perfect. the delivery came in a day so i didn't even have the stress of waiting to deliver this extra special gift to Mum and dad Will definitely buy again x
Having ordered a "Lifetime" shed, I was told that the goods would be delivered within 14 days. I did in fact receive the shed in 7 days. The driver of the delivery truck was quite happy to wheel the goods at the back of my garden, which was quite a help for me. I would rate this service as 5 stars.
Package was delivered sooner than expected with a courteous call to arrange. Full instructions attached and easy to follow, assembled in no time at all.
Store is now placed in the garden and full of logs and ready for the cold winter !
Thank you for your service, highly recommended
I was very pleased with my garden panda status. It was exactly as i thought it would be and was packaged very well. With a super speedy delivery i couldn't have asked for anything more. Would definitely use them again and would recommend them.
Bought a replacement transformer for my pond filter , it was cheaper than any where else and with free delivery .
I was very impressed ,well packaged and fast delivery .thanks ver much
Sofia On A Column is an exquisite garden ornament that continues to bring sheer delight on view. Well constructed, the product is equally appropriate being sited indoors or out.
The structure was well packaged and arrived intact.
Just a reminder that purchasers must check for themselves prior to signing for the merchandise. The statue was encased in a crate - so the onus is on the purchaser to unpack and inspect before signing.
I can't fault The company for everything - delivery, communication, texts, If I was to complain about anything it would be the stickers that Halls Greenhouses put on every piece of equipment. - Took me over 2 hours to get them all off and still leaves a residue!!
The water feature arrived a couple of weeks ago but we've been waiting for the electrician to come and fit it, so it's still been in its packaging until today. I must say, it was extremely well packaged! Anyway, as I'd only seen it online I was a bit wary of how it would actually look. I needn't have been worried as it's even better than it looked on the photo. One of the features I was hoping for was the sound of the water. It scores on that too as I can even hear it inside with the windows closed. I would not hesitate to recommend this product to anyone looking for a small but perfectly formed water feature.
The storage bench holds our new Jamie Oliver cushion covers brilliantly. Having bought the patio set, we hadn't realized how big the cushions were.
The delivery of the bench was very efficient, and the delivery driver was polite and helpful and positioned the huge box in our garage as requested.
My only criticism, but important one as it was a frustrating interaction, was when I telephoned to arrange delivery. The very picky guy kept interrupting when I was asking about a delivery slot so that I didn't have to wait in ALL DAY. It was a frustrating conversation, and I hope the company reviews any recordings it makes of these conversations to enable proper training to be given to this guy....as it would definitely put me off purchasing from this company again.
I ordered a new pump and filter and opted for the normal 'free' delivery. I received the goods a couple of days later; they were well wrapped so there was no chance of any damage. Good quality items at a very competitive price. This is the second time I have used Gardensite, I have received a good service on both occassions.
To reply as a company, please log in to your business account.