Garden XL reviews

Garden XL reviews

Good
8.6
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
7678 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Webpage (still) says in stock and order taken (proq amigo) - order cancelled as no stock available

Website shows complete fiction as to stock levels thereby wasting customers' time who purchase and have to be refunded. Advised gardenxl to update the stock on their site but they have made no change. Borderline fraudulent.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Appalling customer service

I ordered a Smoker before christmas and double checked before ordering that it included in the offer a cover (otherwise I would of ordered elsewhere as price was only good if it included a cover). Order was also made for two other items. Order confirmed as 4 items (assumed be be smoker, the included cover and the two other items). When order arrived no cover. Called and was told it had been omitted in error and cover would be with me in couple of days. Nothing for a week so emailed and was told no cover was being provided as not part of offer. Both myself and wife checked at time of order and both recall distinctly it being included. When we looked website had been changed so no longer included cover. When complained cock and bull story given that the fact the order referred to 4 rather than 3 items was due to one of the 4 items not being a reference to the cover (even thought told on phone it was) but that smoker came in two pieces and thus was deemed to be 2 items. On website it is sold as one item and has a single product code. Dreadful company that lies to its customer ( now an ex customer) - use at your peril.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Appalling customer service

I ordered a pair of boots 3 weeks before Christmas. Got an email to say they would be sent they would be dispatched within 3-5 days. No sign of them by 20 Dec so rang for up to date info. I was told a 'manager' would ring me back. Nothing happened. Boots not received by Christmas & no explanation. Rang on 31 Dec. Again told the problem would be looked into then rung back. Nothing happened. In frustration emailed the MD with my list of complaints. No answer. Tried to ring him. Was told he would ring me back. Nothing happened! How can a company have so little regard for its customers. Would never use again, and would recommend anyone to be very wary of using them for mail order To date (11th Jan) still no sign of the boots!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

the bushest christmas tree you will ever buy

fantastic Christmas tree I looked every where for a nice bushy Christmas tree and they were all crap till I found this site I ordered a nice bushy tree and that's what I got thanks garden xl best regards sharon
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Outstanding excellent service

Unfortunately I couldn't get the website to accept my order, so I telephoned. The person was extremely helpful. I had free next day delivery for my trouble.
They went above and beyond. A service which these days I am not used to receiving - well done!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Not too badly damaged!

I was fortunate that my holly trees were not too badly damaged as the carrier didn't come to my front door but dropped the box over a 6' back gate, which is on a different road from my front entrance and was locked. I had instructed trees to be left at my back door (NOT GATE) if I was not in, but I was at home. One branch was damaged but it could have been worse.

Also I was rather surprised that there were no labels on the trees and no care instructions included. (Although there was other advertising material)

However , hopefully all will be well.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Bloody Brilliant!!!

1. Excellent customer contact and service.
2. Next day delivery, Spot On.
3. Xmas Tree exactly as shown on website.
4. Excellent Quality.
Love this tree, Lights are so vibrant in colour, size is perfect as we are limited in space in the bungalow, fits in he corner of the hall perfectly.
I'm happy to recommend GardenXL to anyone.
Good luck and prosper.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

A really good place to shop!!!!

I bought a Christmas tree and I love it as it is very realistic. I always had real trees for Christmas but I decided that it was time to change .I will shop again as it is a very good shop, good realistic pictures which give you a very clear idea of the item you want to buy, easy ordering system, quick despatch and excellent packaging. All in all a really good place to shop.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Spotty dotty wellies

Looking for a quirky yet practical Christmas gift. Perfect - thank you.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

great customer service

great customer service, brilliant product, great price, would defiantly recommend
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great deal and great service.

A great shopping experience all round, good price and quick delivery, very happy and would us again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Would happily buy from this supplier again.

Lovely tree nice and bushy and the colour is very realistic. I was amazed how quickly it arrived. Just two days. Can't wait to decorate it.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Wow warm wellies

Never thought I would find a wellie to keep my feet warm. But these really do. Ok so they are wide in the foot area and a little heavier, but overall I'm happy with my purchase. They were also delivered within two days. Would defo recomend
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

funky christmas tree

This tree is just right for us as we have limited spaceand it suits us and my grandaugther loves it
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

quality

really quick efficient service, would recommend and use again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great service all round, I would definitely recommend and use again

Communication was essential in letting me know the lights would be delayed in arriving, which gave me the opportunity to arrange appropriate time for the fitting with my builder.

Now almost done they look magnificent

Thanks guys
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

great

happy with service
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Bright sparkly Xmas tree

Great ordering service, prompt and safe delivery. Good value xmas tree. Saw a similar one in the local shopping centre that was twice the price, so all round very pleased with my purchase.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent, fast delivery, would purchase again

Found to be a very good seller, excellent product and very fast delivery
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

WHAT A GREAT TRADER - A1

A REAL ROLE MODEL FOR OTHER UK TRADERS; GOOD SERVICE; QUALITY & COMMUNICATION.
THANK YOU ONCE AGAIN FOR YOUR EXCELLENT SERVICE.

Garden XL Details

About this company

We're delighted to offer a huge range of barbecues, garden furniture and wellies. Garden XL's 30,000 square-foot Distribution Centre, we are able to keep most items in stock for speedy delivery.

Visit Garden XL

Contact information

Write to: sales@gardenxl.com
Call us on: 0118 923 0501
We live here: 200 Brrok Drive
RG2 6UB Reading
United Kingdom

Category

Garden XL is ranked 47 out of 84 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.