Ordered this memory mattress for my elderly cat. It arrived very quickly but on opening packaging, I noticed that the sheepskin cover had dirty marks on it. However when I phoned the customer services they immediately apologised and said that they would arrange a replacement to be delivered the following day and send me a label to return the faulty one for free. The new mattress arrived the next day as promised. I was very impressed with the overall service and my cat absolutely loves the mattress.
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