Poor delivery process and information
Review by confirmed purchaser
As of the time of writing, we have not received our order, despite an email six days ago informing us it had been dispatched. The carrier sent us a text message earlier this week telling us that the goods would be delivered at a certain time on Thursday (and this was confirmed in a phone call to us), but then we had another (rather confusing) text saying it would not prove possible to do this. According to the tracking information, the goods have been in the carrier's Worcester Hub since Wednesday (it is now Saturday) but we have had no further texts or phone calls about a delivery time. We have ordered furniture from Garden XL before, and have no complaints about its quality (though last time some items arrived damaged and had to be replaced), but we're understandably not over the moon about the carriers they use for delivery.