item out of stock sent an alternative that is nothing like originals
i ordered a pair of funky quilted shiny black wellies, they arrived on time but were a completely different pair! After ringing customer services I was told the originals were out of stock so i was sent an alternative instead. It would of been nice to know I wasn't going to get the ones i ordered, they have all my details to call or email to let me know and offer the alternative rather than sending a completely different style and length that i have no intention of using. I'm going to have to print my own returns label, try and get to the post office after work to send it away and probably wait over a week for a refund! Wouldn't recommend the site if you need an item quick and you need exactly what you ordered.