We ordered a 6ft fibre optic Christmas tree for £89.99. The tree was delivered by Parcleforce within three working days. As I was signing for the delivery I noticed that the box was sagging in the middle, closer inspection revealed that the tree was broken in the middle and the box was in poor condition, it was also obvious that the tree had been returned and re-distributed. When I complained the lady I spoke with was very apologetic and arranged for the tree to be collected, I also received an email the following day confirming a refund. Overall, not a good experience, the efficient people have been badly let down by the dispatchers.
Excellent white tree just what we wanted been looking for ages for one of these in white fantastic can't wait to put it up for Xmas show of all the lovely decorations on it and enjoy the festive spirits many thanks well recommended
Product was supposed to be delivered with a working day of confirmation of order that was on the 12th Oct 2013. Product arrived on the 9th Nov 2013!!!!!!!!!!!!!!!!!!!!!!!!!!!! I had to chase the order myself after 3 weeks of the product was ordered and asked for some form of compensation which was not offered.
I bought the Taeberry Short Black wellies and I'm really pleased with them, they're light and waterproof and fit very well
I ended up calling Garden XL as website wouldnt accept credit card, having tried several times. Of course I shouldve done that in the first place as so much nicer to talk to a friendly, very helpful sales person. Couldnt have been easier and all very efficient, the goods arrived the next working day, thank you.
Delighted with goods and the with careful packing,
The Order arrived very quickly but is still in it's box so cannot comment on the product as yet but is well packaged.
I had reservations about ordering from here as the feedback from customers was a little worrying a lot of people were saying that the stock levels were low and having to receive their money back due to items being out of stock so I E,Mailed them with my worries, I received a prompt reply understanding my concern and said that they had problems earlier on but the stock situation is now resolved, I ordered on the tuesday and was delivered as promised on the thursday of the same week. The item is good quality at a fantastic price, well recommended thank you.
Ordered bench on 16th August through the internet & the brass plate with wording on 20th August. Heard nothing so on 3rd October I rang and was told the order hadn't been put through and you would fast track it. On 15th October you rang to say it would be delivered tomorrow. On 16th October I received the brass plate! The address it was meant to be sent to was Chalfont St Peter Buckinghamshire and I am in Exeter Devon. I had to pack up the brass plate and post it to the right place. On 7th Nov I received an email from you to say the bench had been dispatched.I then went in to 'track my order' to find it had actually been dispatched on 15th October!
I order a cover for some of our garden furniture; however, having received nothing after a fortnight, I rang them on a Saturday morning and a very pleasant young woman explained that the item was out of stock and it would be three weeks before it was dispatched. She also apologised as I should have been sent an e-mail to let me know.
I have now received my cover and am very happy with it.
These are really good willies that have a substantial sole and should therefore last a few winters. They are also actually a good size 8 , unlike some I have tried. The only thing I would suggest to this company is to add actual leg length and width measurements to their information, as they were slightly longer than I had expected and, if my calves weren't so slim, they would have been too tight there. So ladies with calves "beware" !!! But all in all a good quality product, excellent service and speedy delivery. I would buy from again. Thank you Garden XL.
Order arrived very quickly and I was able to track process of delivery, so I knew when to be available for delivery.
Product just what I wanted and arrived in good condition and is brilliant .
After trying my hardest to find a 4ft tree last Christmas I thought I would be on the ball this year and start looking earlier .I found the perfect tree and at a brilliant price plus free delivery what more could you want .
Customer services were good, its a shame that they use yodel for delivery, waited in all day as confirmation said it would be that day, only to find that it did not arrive, turned up 2 days later. Suggest garden xl dump Yodel.Also bbq cover description said heavy duty canvas but it was not it was some sort of plastic. will see how long it lasts, as the original outback cover did not last very long.
i ordered this as a birthday gift I know it late in the year for one but that what my 60 year old daughter wanted I worried it would come in time but sure enough it did ,easy to put together and now is in place in her garden looks great thank you!!!!!
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