Reply from Garden XL
[REPLY]
- Reviews (5,191)
- Customer: ik
- 1 Review
fast delivery, excellent quality parasol!
This is a real value for money parasol.Looks sturdy and the crank and the tilt work well.I like the natural colour which matches the chairs cushions. Great addition to modern, rattan garden furniture at lower price.
- nell
- 2 Reviews
Easy to buy from, fast delivery and good selection of products
Site is easy to navigate and had a good selection of products. Prices were competitive and item arrived very quickly. Would recommend
- Ian biggs
- 1 Review
Great service delivered when they said they would
I would have no problem with ordering again from this company
- Customer
- 1 Review
Excellent customer Service
The barbeque arrived within three days of the order. I had to call customer service because of missing parts. My request was dealt with in a very friendly and competent manner, and the missing parts were delivered within 48 hours.This was a first class experience and I would have given five stars had the delivery been complete the first time.
- Brightley Commercial
- 2 Reviews
Keen price on quality product delivered promptly
Shopping made easy at best price available. Will definitely use again.
- kevin murphy
- 1 Review
Found Garden XL to be quick to respond to delivery problems and reliable
Our delivery went missing. Responds was immediate and goods were re-delivered in a few days. Easy to deal with over the phone and kept to their word.
- Customer
- 1 Review
Easy to order, quick delivery.
Easy to order, quick delivery. Would use again.
- Sarah Rees
- 3 Reviews
Forgot to send out order
Had to wait for item to come into stock which I agreed to however didn't arrive so I emailed them and found out they weren't despatching my item as the card number I gave them one month before had expired. Had they contacted me sooner by email or phone I could have had my item on time.
- John robertsCustomer
- 1 Review
Excellent
Just a shame than one item was out of stock, hopefully it will not be long before it is sent
- Myers
- 1 Review
Excellent Service
The second pair of muck boots I have ordered, the first pair were for my husband. Excellent service once again, the pair I ordered were no longer available and were replaced by a higher priced pair for the original price, kept informed by e mail very helpful staf and fast delivery. Would highly recommend both the company and the wellies!
- Customer
- 1 Review
- Nick Crutchley
- 1 Review
Excellent service.
Had to return items,... no problem... very good service.
Aigle Wellies
- Joseph
- 2 Reviews
great customer service and really helpful
Ordering was easy - had a delay in supply but was advised.
Order despatch address was missing some details - even though filled in from their database - so item went back to them - but on calling they were extremely helpful and sorted everything without any hassle - that's true service - not just sending out at a price - but following up when needed - thanks
- Mrs M Burton
- 2 Reviews
Quick delivery, good comms, great company.
I ordered a Weber BBQ cover, and despite the company warning me that it might be delayed, it then arrived promptly, which was a pleasant surprise! I am used to other companies delivering later than stated!
Thanks to GardenXl!
M. Burton
- Watt Richardson
- 1 Review
XLent!!!
The illustrations on the internet were very clear.
Arrangements for delivery were spot on.
Even the packaging was superb.
The price was excellent and the furniture is exactly what we wanted.
EXCELLENT PRODUCT.
- C Limb
- 1 Review
Delivery not as stated
Order was placed as website stated product was in stock only to receive an e mail informing me that the product was out of stock and would arrive within 10 days, which it did. Would think twice before using Garden xl again
- P Thompson
- 1 Review
Does what it says on the box
Due to the weather!!!! I can not give it a review but I will as soon as I can use it
- John T
- 1 Review
Unbeatable value & service
I ordered a Outback 3 burner BBQ 3:00pm Friday, was delivered at 9:00am the following Tuesday!. Price for a Lava Rock was best on the market. BBQ is excellent.
Staff were helpful and courteous on phone when I rang for additional info. Ordering on line was simple & efficient.
- Customerpeter holland 0770 2345616
- 1 Review
Moderate /Poor
Only one box was delivered even though it clearly stated box 1 of 2.
Garden XML tracking only showed 1 box.
Sill waiting after several phone calls to know when the 2nd box will arrive.
Previous experience has been good with Garden XL so hopefully this is a blip. We have been told the box may have been delivered to another customer but still waiting to know when it will arrive. Otherwise would have been excellent rating.
- Customer
- 1 Review
Not Impressed
I ordered a BBQ cover for my Outback BBQ. Paid for next day delivery but was disappointed when it did not arrive and the email I was sent informing me of this did not arrive until late afternoon. When it finally arrived the delivery note had no prices on it so I would either have to wait for my credit card statement or try to contact them to see if they refunded the next day delivery charge. Not a very professional way to do business.
- John
- 1 Review
Awesome, except...
Great bbq, fun putting it together but two of the panels are damaged and need replacing.
- Martin Robb
- 1 Review
Poor delivery process and information
As of the time of writing, we have not received our order, despite an email six days ago informing us it had been dispatched. The carrier sent us a text message earlier this week telling us that the goods would be delivered at a certain time on Thursday (and this was confirmed in a phone call to us), but then we had another (rather confusing) text saying it would not prove possible to do this. According to the tracking information, the goods have been in the carrier's Worcester Hub since Wednesday (it is now Saturday) but we have had no further texts or phone calls about a delivery time. We have ordered furniture from Garden XL before, and have no complaints about its quality (though last time some items arrived damaged and had to be replaced), but we're understandably not over the moon about the carriers they use for delivery.
- Bernie
- 1 Review
Great all round transaction
Lovely barbecue which arrived on schedule. We had a small problem with a broken part which was quickly resolved. Very happy with Garden XL
- Customers Miss J Webster
- 1 Review
Mostly a good experience
One of the chairs has a foot which is not fully engaged
The delivery was unhelpful leaving the huge box wedged in the kitchen & scrubbed the paint near the door
- J E Adams
- 1 Review
- John & Cath
- 1 Review
Great product range, phoned to agree a delivery window, excellent service
3rd purchase of Leisuregrow garden furniture, including the Bistro tables and chairs and now the 3 seater garden swing. Impressed with the quality / pricing offer coupled with the long guarantee on these makes.
On a smaller rocker style 2 seater we had previously purchased we found one of the rocker bearings had failed and didn't have much expectation of being able to get replacement bearings, however when we phoned Garden XL, yes they actually do answer, no call centre rubbish, gave the model and date of purchase ( always Register your guarantee online) they not only confirmed parts were available but dispatched 4 complete replacement swing links without charge and were very happy to help, what a customer service ethic, hence no hesitation in ordering again from XL.
John & Cath
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- Ben Smith
- Reading, GB
- 2 Reviews
Brilliant seller!
This company had the best price on the web for the product I was looking for, and they offered free P&P for items over £15. I trusted the reviews here on trustpilot and went ahead with my purchase. Item arrived in 1 1/2 days, superb!
- Anon
- 2 Reviews
Great Product, Great Service
Highly recommended. Product is good quality, had free delivery and teh communication was brilliant - email text and phone call to confirm the 3 hour delivery slot.
- Customer Steven Newall
- 1 Review
Excellent experience throughout. Great service, great product, great prices!
The whole process was excellent, staff very helpful and efficient. Ordering and payment process easy to follow, and secure. Goods delivered as promised. Would not hesitate to use again!
- mr ken barclay
- 1 Review
rubbish
ex tremely disappointed with the item it is not designed for the hunter barbecue as stated, it is ill fitting and totally unsuitable for its purpose, if you will pay for the postage i will send it back for a refund
- Barry b
- 3 Reviews
Website stock status not kept upto date
Ordered a BBQ from their website which was showing in stock. We were called the next day to say it was out of stock.. Checked the website later the next day and the item was still showing as in stock.
Either keep it upto date or remove the functionality
- CustomerBrenda
- 1 Review
great value and excellent service
A great table and great service.
The instructions could have been clearer though
- Muttly
- 1 Review
Products are as described, keenly priced and dispatched promptly.
Needed new wellies and was thinking of buying Muc boots but the average price of them soon put me off so I decided to try the rok neoprene and I'm glad I did as they are every bit as good as the Muc boots but for half the price and Garden XL dispatched them to me very quickly indeed, reading other reveiews some have complained of the seam at the heel inside which can be a bit proud but that was easily remedied by a bit of duck tape plus I wear thick socks with my wellies anyway
- Mrs. G. Owen Customer
- 2 Reviews
Excellent service and delighted with my purchase
Wasn't sure what my purchases would be like - the parasol is much larger than I thought it would be, but sure I will get used to it. The base is very heavy and once in place will be fine, much better than the one I had. Would recommend this firm to anyone.
- K Dunnington
- 1 Review
Excellent value and product is perfect.
I think the service is excellent and product is perfect. Very high quality.
- G.R.F.Verret
- 2 Reviews
Perfect
Thank You for Your delivery, all arrived in good order and at full satisfaction.
very pleased and content with goods and service.
greetings
G.R.F. Verret
- Name Caroline
- 2 Reviews
Good prodcuts, bad phone ordering
Ordered some Kettler garden furniture. Spent 2.5 hours on the phone and never got to the head of the queue! It turned out the staff had gone home early and failed to set the phones up correctly. Finally placed order but they missed off the free item I was supposed to get (they did resolve this efficiently). I was then advised that the delivery was going to be later than expected. I still have no delivery date although the free item did turn up unannounced (when I wasn't in so left with my neighbours!)
- Daniel evans
- 1 Review
poor delivery and customer service
i ordered some wood chips for a bbq competition, and ordered them on a thursday morning at 10.00am, paid extra for next day delivery . it stated that if i ordered before 11am it would get here, i recieved the confirmation email at 10.40 saying it had been accepted. Then i waited in all day friday, for nothing, then half day saturday before i had to go away for the competition. i called customer services on the friday twice, was in a cue for 25-45 mins both times and was told i was next in line but no one ever answered. They finally arrived late afternoon on monday. thats 3 working days late!! poor customer service and poor delivery. and no offer of compensation or refund!! will never use again!!!
- ROoks
- 1 Review
Very good service
I like the picnic table I've ordered. It is what I expected. Delivery was quick and on time.
- Mrs Gallienne
- 1 Review
Great storage and service
This storage box has arrived as expected & of great quality and size for all my garden cushions and was easy to put together. As we live in the Channel Islands, the costs of purchasing goods is high and trying to arrange for shipment of items here is difficult but is has only taken 5 days from order to arrival, which is amazing! Thank you for a great product and service.
