Despite, after confirmation of our order, being warned of a delay in receiving our order as the warehouse needed restocking, in fact the delay was minimal. We were kept well informed regarding the delivery status and the goods arrived in relatively good time. Certainly our experience in dealing with Garden XL has been a positive one so we have no reason not to recommend them to other shoppers.
Custom to have a real Christmas tree for the past 47 years I was reluctant to buy a fake one. But considering the 2013 prices of a 7ft real one I had to act with common sense and start being eco-friendly as well. It took me less than 3 hours to make up my mind. What I like with Garden XL is:
1° the quality of the pictures - They are matching what I received,
2° the description: very clear
3° the buying process: no fuss - no mess
4° your prices: EXCEPTIONAL QUALITY FOR AN UNBEATABLE VALUE
My conclusion: Your web link is in my favorites as I do intent to buy from you again and I STRONGLY recommend anybody to go for the trustful on-line retailer that you are. MANY THANKS!
Garden XL in my opinion deserve a pat on the back for their great customer service. I emailed a question about the sizing on a pair of boots. They got back to me so quickly that I was amazed with their speed. I had expected to be waiting at least a couple of days for an answer as has happened with other companies I have dealt with.Good for you guys.I did buy the boots and as promised they were with me just ass quickly. I will be buying from them again no doubt about it.
I had not herd of the company before doing a google search for xmas tree . was surprise on price and choice .
I placed a order which came asap , was so pleased with the tree i have shown all my friends already its up lol great service thanks
product not available for more than 1 month. not advised of delay over 1 month until i phoned. chose alternative product but billed £6 too much and had to claim refund. next day delivery promised but not given. all in all pretty rubbish all round.
I ordered a pair of Muck Boot Muckmaster Moss Green boots on the evening of Wednesday 6th November, and to ensure they arrived at my work address on the Friday I also paid (what seemed to be a nominal) £2.50 for next working day delivery. They arrived before 11am which was great. The boots themselves are terrific - they are a good fit for my size 11 feet and I've now worn them twice on long walks around the Derbyshire hills: on a chilly but dry day, followed by a warmer but wetter one. My feet were kept warm and dry on both walks. I write this on the 12th so it's too soon to state this will always be the case, but they are very robust so I'm confident they will last the distance.
I was worried about using this company as I had not heard of them before. However the goods I ordered came within 2 days, were of excellent quality and were cheaper than the similar ones I had used before. I would certainly use them again.
The product is excellent and the price was good. My complaint, however, relates to one of the photos on the website which to me gave the impression that the tree was available in either brown or white. In one picture it looks as though the tree branches are white and that's precisely what I wanted. When it arrived the tree and branches were brown. I was aware that the LED lights were white but the photo led me to believe you could also get a tree with white branches. I rang the company and was told the word "white" related purely to the colour of the LEDs although the word "White" appears on the box separate from the details of the white LEDs. I found the conversation with the company very frustrating. I don't think staff should say the phrase, "I can see where you're coming from ..." to a customer as this phrase is usually a pre-curser to "... but you're wrong." In the end I rang off as I felt I was repeating myself and not getting anywhere. We are keeping the tree as it is a lovely product and we'll be spraying the branches white ourselves.
when the tree arrived which was very fast. wife and me opened the box had the tree up and working in just a few minutes . my wife put some tinsel round the tree pluged into the mains that was it. remote makes it easy as we'll on and off plus more. for the price I think it's well worth it. I would defently recommend. thanks very much. ps have a great Xmas
I bought a fibre optic xmas tree from Garden XL on the 18th of October and after purchasing it, which was an easy enough process, the site said it would take 2 working days to deliver. The tree did not arrive. I phoned regarding the whereabouts of my tree, to be told there were delays with shipment, owing to adverse weather? I then emailed Garden XL, and through emails going back and froward it was obvious that they had somehow misplaced my order. I was then told it was being dispatched again, on the Friday, so I expected it to be with me by wednesday latest. It didn't come!!!!!!!!!!! I phoned again and I told them this was unacceptable, and that I wanted it delivered immediately, or I would be cancelling my order and demanding a full refund. They said they would do next day delivery at no extra cost, which I think is a bit cheeky considering none of this was my fault. Almost 4 weeks later, my tree did arrive. I feel let down by the service from Garden XL, and I would therefore not use them again, or recommend them to others.
I am delighted with the Xmas tree I ordered , it was a 1/4 of the price of the ones in the shop and just a nice. Ordering and delivery was easy and efficient.
The Bosmere bench cover we ordered looks excellent quality and with the current weather it has already asked to perform - which is has very satisfactorily.
Garden XL'S website was very user friendly and our order was delivered promptly.
I phoned Garden XL to ask about an electric fire that i had seen advertised
the lady that I spoke to was very helpful and I would rate my purchase and buying
experience 10 out of 10 and would highly recommend Garden XL to others
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