Garmin reviewed by

Luton, GB

9 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Superb product, no reply to email but good on the phone

I have owned a Garmin Nuvi 370 in-car sat-nav for about 3 years now, and it has always worked very well and I would score the product easily 5/5.

The only problem I had was when I downloaded an update for my Europe map, only for my unit to then start asking for "State/Province" when I wanted to choose a destination. Being outside the US, this rendered the device effectively unusable.

I emailed Garmin UK and Garmin USA support, and never received a reply from either despite being told via automated reply I would hear back within 3 working days. Fearing the worst, I called them during my lunchbreak (as their phones are only open 9am - 5.30pm) and spoke to a girl called Gosia at Garmin Europe. She identified the problem immediately (the Nuvi 370 has 2gb memory, the full updated Europe map is 3gb and therefore couldn't fit). She also told me how to break the full Europe map down into sections using the install options during download of the updated map, and how to pick and choose which countries' maps to add to my device, allowing it to fit. On top of this she emailed me a PDF file with all the instructions of what I needed to do. My sat-nav now works perfectly again, with updated maps!

I have given Garmin 4/5 purely because they didn't respond to my emails to support. I would score Gosia 5/5, and the product 5/5, and would definitely buy Garmin again in the future.
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