Getdigital reviewed by

Guildford, GB

38 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Terrible Company Schlechtes Geschäft!

This company accepts credit card (and charges a small surcharge for the pleasure) but breaks every credit cards rule in dealing with them.

I paid for the product, and it was shipped very quickly (at first this was going to be a 5* review, despite the item being faulty). The item sent was faulty, but also the quality of the product was below expectation so I decided to get a refund rather than a replacement. The company agreed with the fault of the product (it had a manufacturing defect) but would not refund my credit card I had paid to use.

Instead they would only refund to my English account (despite then picking up transnational charges, exchange charges meaning I got less money). Such a method is against MasterCard (how I paid) rules, as well as all other major credit card companies. I was advised strongly by my bank not to hand my details over to this company, and they insisted this company was acting either negligently or fraudulently. I emailed Get.Digitial multiple times with my bank's response, and each time they said 'reversing credit card transactions is impossible' which is 100% a lie as made clear by my bank.

In the end my credit card company reversed the credit card transaction which was a hassle that wasn't needed.

Not worth your time, BUY FROM AMAZON or another similar company with infinitely better customer service.
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