We ordered 2 V festival red camping tickets for Highlands park chelmsford, we had them delivered a week before the event, 1 fine and the other damaged therefor an invalid ticket. We rung the customer service department and had so many problems getting another ticket sent, they claimed this had never happened before and they had no policy in place to resolve this. We got onto the original seller who getmein was selling on behalf of and arranged to meet to exchange ticket, get me in then interveaned and said told the original seller to not do this. There final solution 3 days before V is for us to post the broken ticket back to them, (even 1st class could get lost and not arrive next day!) OUR ONLY PROOF, and when they recieve they would send us another, which there is no hope of this coming back within a day and something not going wrong again. Atm they are not sourcing us another ticket and have caused us numerous problems after spending hundreds of pounds on this weekend.
They have ruined my FIRST fesitval and at this rate have no guarentee of being able to go OR getting our money refunded.
They are a joke, yes people have recieved tickets fine and had a pleasent experiance with them, but in the circumstance something goes wrong, they have NO policy in place to help. All they seem to care about is your money.
Edited update- THEY HAVE NOW TOLD US THEY CANT REFUND US AND HUNG UP ON US AFTER MY BF BEING PATIENT AND POLITE!!!! RUDE STAFF, & £600+ ON CAMPING EQUIPTMENT, DRINK & TICKETS WAISTED!!!!!!!
I have consulted the managers of the various departments involved and have discovered that arrangements were made for a replacement wristband to be delivered to your partner today by courier. As the original wristband had a faulty pin it was the manager’s decision to have the replacement delivered to our offices first for inspection before passing onto your partner. Unfortunately Mr Plenty was not willing to wait to today and advised that he would do a chargeback with his credit card company for 50% of the costs as he stated that he had the opportunity to purchase his own replacement on Tuesday evening.
We have applied notes on his account to advise our financial team of Mr Plenty’s intentions. In the meantime the replacement secured for him is in our office today and will now expire at the company’s expense. We do sincerely apologise for any inconvenience or anxiety caused to your partner and regret that the precautions put in place to confirm a workable wristband for Mr Plenty did not meet his expectations.