Excellent, first class and helpful service. Prompt responses to all questions and queries, helped me get everything set up with the minimum of hassle and absolutely perfectly for my needs. I would thoroughly recommend Giacom!
So, I've given 4 stars, only because I have not been here long enough to award five.
I have used this service for only a few months, and just completed our third migration. It just works!
Support team are prompt to respond, with a qualified, decent response. A phone number would be nice, but the ticketing system does the job.
The system is simple to work with, and we have been able to allow very basic level administrators complete most of the works.
I have high hopes for our continued relationship.
Hi your speaking to Stephen how can I help?
I remember the first call I made into Giacom many months ago when I decided to explore cloud based mail services. The first impressions Stephen gave me were excellent and up until we made the move his approach remained consultative, not pressured and answered every question I had. I was thinking this is too good to be true, its got to be more difficult that this.
It took me over 8 months to decide to migrate our Exchange services to the cloud from our dying SBS 2003 server. Why so long? All the usual concerns really. Nervous on the migration, was it going to be as easy as Stephen said it would be?, what if I lose my email?
As it turns out I migrated over 30 mailboxes, upgraded 8 Outlooks editions and all supported by their team of Pre & Post sales teams it went seamlessly. Not bad considering my knowledge base. I did the migrations over a weekend and spent the Friday preparing new Outlook profiles for the switch over.
I only issue we had was with the Global Address Book not downloading. That was solved by a quick call into the Damien in the Giacom Support Team who regenerated the address book and within 24hrs we were firing on all cylinders......BINGO!
All I need to do now is migrate the other part of our business. So............if you want a hosted service provider put Giacom at the top of your list, you won't be disappointed.
Our company has recently joined the reseller program at Messagestream, and all we can say is what a fantastic service they provide. Unlike other reseller programs, there are no pushy targets and badgering salesmen on your back. Additionally the system is extremely straight forward to administer, and combined with the branding capability I dare you to find anything else in the market place that really compares. We are going through a process of rebranding and when that has happened we will be whole heartedly pushing 'our' hosted exchange. - thanks Giacom
I've set up some demo accounts with a view to moving some of my customers from another hosted exchange provider to messagestream.
So far I've found the user interface really easy, the product good, and the support (which I needed once - and turned out to be my error) very fast and helpful.
I am extremely happy with my purchase, having moved from OVH I have found your control panel to be both responsive, sleek, fast and easily navigable. To date your customer support has been almost instentanious (No one knows how to spell that word, not even Google!) and the quality of service is outstanding. The service is outstandingly fast and even with the sync between my iphone, ipad and workstation it works almost instantaneously.
For the price i am paying i find it an outstanding level of service and am well and truly looking forwards to offering your services to my customers as well as migrating my own company over to your services as well.
I have been looking for and tested several cloud based Exchange services but have to say that MessageStream provides by far the best!
The service and support is second to none, and my own exchange account was setup in minutes.
Would definitely recommend to others!
Just a really quick note to say that if you want to partner with a great company for hosted Exchange and Sharepoint solutions, Giacom should be your first point of call.
We have been working with these guys for a number of years and have found the products and infrastructure to be ultra reliable, and the personal service from the team, Steve in particular being second to none.
The reliability of the services and our ability to get questions answered quickly makes our job of delivering impeccable service to our clients that bit easier - I'm sure we will all agree that waiting around for a 3rd party to respond is a frustrating time, and not an excuse that our client should or would understand.
If you wanted Exchange or Sharepoint Solutions, talk to Giacom, they are........
MessageStream have been very good with us since we started using their services in early 2012. We found a few bugs and issues with the solution, but having forwared our feedback and recommendations, we are pleased that MessageStream have implemented most of the suggestions we gave, and have provided extra functionality that we requested, wherever possible. We have been in regular contact with Ian who has been more than helpful and appreciative of our feedback and has kept in regular contact. The system MessageStream offers has proven to be reliable, sturdy, easy to manage, and beneficial to our customers. We are looking forward to the next series of updates that should overcome the remaining snags we reported recently. Well done MessageStream, this solution is cost effective, reliable, and supported by an excellent & friendly team. We couldnt ask for more really.
From the first online chat with the sales agent to the use of the service (which to date has been faultless), I have been very impressed with Giacom and I am delighted to have chosen them as our hosted Exchange provider.
This is such a good deal and the support is excellent. I had loads of issues transfering the pst files but Giacom were really patient and helpful and I could always talk to someone on the phone - no automated answering service nonsense. I would recommend Giacom to anyone considering moving to a hosted exchange.
We have only been using Giacom for a short time, the set-up was easy and painless, any questions we did have were quickly answered.
The system is fast and so far has been very reliable, access from anywhere and on mobile devices is great and not having to maintain our own mail server a huge advantage.
Only minor niggle relates to payments, you can't pay by direct debit which is a bit of a pain.
Basic email works well and the management tool is easy to use however I would like to have the ability to send emails using multiple from addresses which is something that is not yet supported.
Though the support desk has been very helpful I would have liked to be able to help myself with some of the issues and the online support material is not comprehensive enough to allow this.
This was the perfect solution to my business requirements with excellent help from Giacom in setting things up. The easy interface with any pc and my iPhone means I can access my e-mails where ever and when ever I want and I would recommend it to anyone.
We looked around for a hosted exchange solution for some time. I stumbled across Giacom from a Google search. From the initial conversations with them to a bit of hand holding while setting up it has been very easy. Great support from knowledgeable sales and support staff.
I would fully recommend these guys.
Having looked at a number of Hosted Exchange resellers I found Giacom. What a revelation! the product is excellent, the service is first class and my Technical Sales contact has been outstanding. From the moment I signed up to resell the product I have been very impressed by the simplicity of setting up new clients with Hosted Exchange. The add-on options for the service allow me to add extra value to my sales whilst being assured that Giacom are there if I run into any issues.
We are a small mutinational IT Consultancy organisation and recently have partnered with Giacom for Cloud based Exchange solutions for our clients in the UK. So far we are very impressed with the product and Giacom's commitment & Dedication towards providing their excellent service with very friendly and knowledgeable team.
We had some branding issues when we first started and our account manager took the ownership of the issue and resolved that very quickly. I must say that for any accounts or technical issues they are just a phone call away and emails are responded almost immediately. I would recommend their service to anyone and hope Giacom will continues to keep their standard high as always.
I am a Chief Exec not an IT professional. In my previous company we made sure we benefitted from all the share/collaboration features of an Exchange environment but obviously I didn’t need to know how it all worked! Moving to a smaller organisation recently I wanted the same benefits but without the all the overheads of setting up and maintaining our own systems. That's when we came across Giacom and the rest as they say is history. Their product simply does what is says on the tin - and actually quite a bit more. The installation has been incredibly straightforward and pain-free and the help when we needed it in the first few days has been superb - really friendly knowledgeable people who I felt were as committed to our business as their own. Seriously, you don’t get that often these days. And all this for an extremely keen price. So if you're thinking of taking the plunge with a cloud based system I would say it’s a no-brainer - I wish I'd come across these people a lot sooner.
Lister IT have been trying the Message Stream “Hosted Exchange Server Platform” by Giacom for the last few months whilst we have been rebranding and repositioning ourselves in the market place. The service, the most important thing, we have received from Giacom, both sales & technical have been first rate. The Exchange server has worked without a hitch, and if you've ever setup your own Exchange Server, you'll know how tricky that can be. The price point is the best on the market for a Hosted Exchange environment giving you a very generous 25GB mail box. We are very happy with the service we have received and would recommend Giacom to any serious IT Company looking to enhance their productivity. Thank you Giacom!
Having been in the I.T industry for more years than I can remember, I have been used to using hosted services for many years.
Having come across MessageStream from one of their marketing runs, I initially dismissed them due to already having an established product from one of their competitors.
What a mistake I made in waiting.
After giving them a go, the setup was seamless, questions answered honestly and promptly and direct access to the support team to answer all those silly on-boarding questions.
Now nearly 3 years later, there is still no-one around who can match not only their pricing, but also service.
I've lost count of the number of other support companies I've recommend MessageStream to. The vast majority of those switching as well with them and their clients seeing huge improvements over their previous vendors.
In essence, if you provide any type of I.T support services and don't have MessageStream in your arsenal, then you really are missing the boat.
We used to resell hosted exchange with a well known host but became more and more frustrated with the lack of support, complicated control panel, inflexible billing and to top it all the high cost!
We then discovered MessageStream - from the first conversation I was impressed and we soon signed up as a reseller.
The control panel is very simple to use and navigate, and has all the important fictionality we need. Migrating clients over was simple and straight forward with only one minor little glitch which was soon resolved with the help of the support team.
Not only do our clients now have access to the latest exchange software, they also enjoy greater storage space, and at a better price then before.
So if you are looking for hosting exchange parter - look no further!
Looking forward to working with you guys more and the new SharePoint offering sounds very interesting as well.
My company has been reselling with Giacom/MessageStream for a number of years now and I have watched the company grow significantly during this time. We started by reselling MessageStream to our clients which instantly resolved their SPAM issues with zero effort and best of all no missing messages. We then deployed Hosted Exchange to our clients last year as part of our managed services platform. If there has been one product which has significantly made a difference to our business this is it. Long gone are the days of earning small one off fees for pop accounts and having all the hassle with SPAM, Viruses and Corrupt PST files. We now earn a significant sustainable monthly income from a very well presented product which is increasing in numbers every month. The control panel for the product is simple but very functional unlike some of its larger competitors. Best of all is the support you can ring any time of the day and instantly speak to someone who knows the product inside out and who can help you resolve it there and then. Making you look fantastic to you clients. Keep up the good work Giacom and I will pop in and see you all again soon.
From the first call to the Daniel in the Sales Team, I was impressed with the service. Within 24 hours I had a working portal to start setting up accounts for my clients.
The portal is so easy to use, the setup of accounts is quick and very straight forward.
I was also incredibly impressed with the documentation I received giving me all the information needed to configure the service to work perfectly, first time!
Hopefully the start of a long and productive working relationship!
I have recently started reselling the email hosting services of Giacom, and found it very simple to get started.
The pricing structure works great for a smaller business like myself to get a hold of. The staff are very easy to chat with and very responsive to questions. It was very simple to get my customers moved from my own hosting server to a more reliable and flexible one with them. I know my customers will be more than happy with the service and so it reflects on myself to have them as my partner.
I am highly impressed with the team and would certainly recommend them.
I transferred our email services to Giacom recently. It surprised me how easy it was to do. We then needed to change our email addresses due to a company name change and the team and Giacom were absolutely fantastic. I sent them an email explaining what we wanted to do and they set the whole thing up for me - I couldn't have asked for more! I would recommend them to anyone looking for exchange email hosts - in my opinion, they are the best!
When you choose a supplier based on price, you often have to sacrifice service, but not with Giacom. Whilst their prices are the cheapest, they obviously care about their customers and delivering good old-fashioned customer service.
Their friendly and speedy technical support and customer service should be envied by more expensive competitors.
We have just moved our reseller account to Giacom and our account Manager Steven have been outstanding making sure all our clients account are moved over and any problems James in the support department is on hand also to help.
If you are looking for a comapny to partner with for white lable Outlook Exchange then you have found the best around.
First class overview of products available and use. Documentation forwarded expediently and follow up actions done quickly too.
Excellent support following joining with Giacom exchange server.
Excellent value for money. Can't wait for the Sharepoint cloud to become live.
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