Firstly, I chose the upgrade from the Standard AMD CPU Cooler (again recommended by a friend for over-clocking use, etc.). When I received the PC the motherboard was not picking up any peripherals or booting up. It was switching on but the red light wasn't flashing or fan wasn't sounding. This was the first fault, the second - they had sent the tower unit itself in blue. I asked for red. A minor problem but a clearly specified choice, on the invoice, nonetheless.
Hats off to them, they took it back, fixed it and sent it back. They even gave me some (cheap ass) gamer headphones also, which I do not use (because they are just terrible). Great, everything was in working order. No problems for a while.
Second issue resulted when I wanted to install a fire wire card into a free PCI Express slot... oh boy, was this a nightmare... so, in order to not break my warranty, I would have to purchase a card, send the PC back to Ginger6 (paying both for mailing it to them and them mailing it back to me, AND, on top of that, they wanted to charge me labour costs... so to install a fire wire card of £30, I'd be paying £100. £50 delivery and pick up, £20 labour. Absolute nuts... thankfully managed to bargain with them to just pay the delivery costs. Over the moon, but still... £70 to install a fire wire card... honestly...
So, que issue three... got the PC back ... the same problem had occurred with the motherboard. It was not picking up the monitor, the mouse or any other hardware, etc. Immediately got on the phone and arranged a pick up and re-delivery (was no chance in hell I was paying postage this time). Once the PC was in a technicians 'capable' hands he told me the artic cooler I had upgraded to wasn't 'compatible' with the motherboard. Basically what was happening was the cooler was dislodging the motherboard in transit as it was too large. Now, this is fair enough. Only, shouldn't I maybe have been notified of this before even purchasing these components? To save me all the trouble in the very beginning? I guess this piece of information was left out. Somehow.
So... finally, issue four... they replaced the artic cooler with a standard cooler... they put the PC in transit and it was on it's way to me... it even arrived the very next day (a delightful first). Except... it WASN'T my PC. It was addressed to me, but once opened an invoice to someone who lives in Buckingham-Shire (or there abouts) was staring me in the face. I actually, for a second, thought they had given me a brand new PC with a cool new tower case (the case was actually cooler than mine to look at) but the specs were certainly not... 300gb hard drive and 4gb RAM over 2tb hard drive and 8gb RAM? No thanks. So, I immediately contacted the delivery company, AJG Parcels, hoping my PC might still be in the van (as he had just delivered). They informed me it was the distributing company's fault and that I should take it up with them. Phoned Ginger6, managed to sort out this horrendous mess. PC was picked up and mine was delivered two days after. With a massive hole in the box, I might ad... luckily everything was fine inside... sigh.
This is a hugely summed up version of my ordeal in dealing with this company. The amount of time, stress and money I have invested into this company has not been worth the end product. I can predict the reply being "we did everything we could" and "we cannot apologise more for any inconvenience" , but this simply isn't good enough. I paid for that computer and more, and not just in money. I shouldn't have had to send it back four-five times or go through any of that malarchy. It's a joke. It really is.
I will state that Leah has been very helpful. Although, she could maybe make it sound like she actually does care about a customer's situation though. Sounding monotone consistently does imply a lack of empathy/sympathy. Especially when someone has been through something like this. Just the impression I got.
Lastly, I asked if there was any reimbursement for all I had been put through. Leah said she would send me out some game vouchers (tomb raider and bioshock, or something). Not the biggest fan of tomb raider, but hey, at least it's something.
It had been a week since I had heard any word so I thought I'd call today to see if I was still getting any vouchers. Was told that vouchers would be available when suppliers send out graphics cards (the vouchers come with them apparently). When would suppliers send you graphic's cards, I ask. Can't say, not for a while most likely though.
After hearing that I just told her not to bother. It was the final straw, hearing that. As minor as it was.
So, now, I am selling my Tower and converting to MAC.
Hope this review has been helpful to you. Not saying you should, or should not, buy from Ginger6.
I have bought many computers in the past from G6, for friends, family, myself and all, beginning when he was just starting out on ebay, until the last one they were fine and adequate and most are still working. Then I decided to go all out three years ago and buy one that cost £1,800 or thereabouts, all the best components I could afford. It worked great until it was about 18 months old when suddenly the PSU began to fail. Of course I could see in the computer and noticed that the PSU had no internal fan but I assumed that this was just a feature of this unit, I could not open the case to check as it would have nullified the warranty.
I contacted G6 to ask whether the symptoms I was having could be indicative of a PSU failure, it was taking longer and longer to boot after the press of the power button, the response was a simple assertion that he was 99% certain it was not the PSU and to contact them again if they could help.
In the end I had to buy a new PSU so had to remove the old one as the model number and stickers were not visible which was strange - and I was incredibly shocked to see on removing it that it had been put in upside down, and there was no venting for the fan, which was there after all, to exhaust out of the bottom of the case. G6 had, for purely aesthetic reasons, put the fan 8in upside down with inadequate ventilation so that the power cable harness could be tucked away at the back of the case so it would look nice through the window.
I contacted them again, expecting a response from them, an apology maybe for the error and all being fair help to buy or a complete new PSU because their installation had to be one cause of the failure after 18 months. The response - Nothing! Absolutely nothing so to hell with them.
I have since got computers from a well-known on-line and high-street retailer for a lot of friends and friends on my recommendation have gone there instead of G6 and they have all been more than happy and believe it or not they are cheaper as well.
The company is a fantastic and honest seller , everything working 100% i am very happy with my new desktop PC , it was a very good deal cheep price for the best quality many thanks for that would advice anybody to buy from Ginger6 many thanks :)
I wanted 2 Asus G53J Gaming portables. After I had told John Lewis to shove my order after their security had cancelled it (credit card approved, delivery to the card holders address ok, etc...) because I had ordered 2 (jealous or what?) I found Ginger6. They offered my the same for £100 cheaper (standard ginger6 price). I completed the on-line transaction, it failed - John Lewis had cancelled the sale but not released the previously approved transaction. I used my company debit card on-line, it failed - Visa Verification not allowed by the Co-operative Bank. They said you cannot use a company debit card to buy on-line. ?????????? I rang Ginger6 and told them of my problem. They talked me through the on-line purchase of delivered goods collected in person so they could run a cardholder not present purchase. Then they rang me back, it failed - amount to high. I said I would carry out an immediate account to account transfer, it failed - amount to high. (remember this is for 2 laptops only from a well funded account) I then split the amount in two and carried out the transactions, it failed - the Cooperative bank will not allow you to make more than one payment a day to the same person. I then created a second false person and made the payments - SUCCESS!!!!!! Rang Ginger6 back, they confirmed the transactions and already had the goods packed for shipment. Next day I (my company) was the proud owner of 2 3D gaming laptops - Yeh. All this time Ginger6 were with me on the phone helping me to overcome the banking world and together we both won! I just hope their profit covered their time dealing with this one sale! The moral of this story is always buy from human beings that work and think outside the box if you want true customer service.
Hello to the fine people at Ginger 6. I'd just like to commend your outstanding customer service and very competitive prices. I very much appreciated all you did to assist me with my order, and would just like to acknowledge that. It is very rare to find a company where you actually feel valued as a customer (as cliche as that sounds), and so I look forward to conducting business with you again in the near future. Best Wishes to all at Ginger6. Paul