I have been using your online ordering and delivery service for my dog food requirements for a couple of years now and always been pleased with the promt and efficient service, no problems ever encountered....until my last order! which I had to chase for well over a week, four phone calls and eventually a trip to Tesco to buy an emergency supply of dog food as I had run out in the lengthy wait for delivery. I was assured and apologised to that my order would be with me and was 'on the van' ..still no delivery, so it was re-ordered, however it seems that you have started using a new courier service which I am compelled to say are totally inefficient and certainly not doing your good reputation any favours. When at last my order arrived a rather rude driver told me in no uncertain terms that the house name on my home should be bigger(??) as he had trouble finding me! Perhaps he should have gone to Specsavers? so with regard to couriers, if it ain't broke don't fix it, cheaper isn't neccessarily better! hope I don't have to do this again!