Glasses123 reviews

Glasses123 reviews

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BEWARE do not order from Glasses123.co.uk they are a scam.

BEWARE do not order from Glasses123.co.uk they are a scam. Do not be persuaded by the £10 discount for new customers, shop elsewhere instead. I ordered a pair of prescription glasses online, but as the frame was not available, a substitute was sent instead without prior warning! They do not actually stock the items on their website and an alternative is sent if the item ordered is out of stock, without asking your permission! They took my money and ignored my emails, which I sent on two occasions – very poor communication. They finally replied to my third email denying the wrong glasses were sent to me even though I had the confirmation email for proof of the glasses ordered and I was accused of lying! I paid next day recorded delivery and I did not receive a tracking number as promised – the glasses then took 8 days to arrive from the date of dispatch! I waited 3 weeks for the glasses to arrive and then a further week to receive a refund. However I was not refunded for the next day delivery charge (which was not done) or the return postage cost – even though I was promised a full refund. My advice is to save your time and money by shopping elsewhere – I wish I read these negative reviews before ordering.
Glasses123

Reply from Glasses123

Hi Hailey,

I have looked into your order, and can confirm that we do not ever send out alternative frames without first confirming with the customer, we actually sent the correct frame you requested. We responded to all your emails but we do not deviate from our return policy. We do not offer next day delivery on any of our order and do not advertise this. We refunded you for your order as per our return policy and never scam our customers. We are sorry you were unhappy with the conclusion of your return and would always suggest you read a business return policy before purchasing in the future to prevent any confusion in the future. We use www.reviewandtrust.co.uk to receive reviews and do not pay for positive reviews from Trustpilot. If you would like to discuss your return any further please do not hesitate to contact a member of our team on 01514942365 9-5pm Monday to Friday.
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No delivery within 28 days and grossly misleading customer service responses. Avoid

I have used 123 in 20-- and had good value fast response.
On this second order almost 35 days have passed with no sign of the glasses. On several occasions over the last 3 weeks, when I have eventually raised a response from the contact number, the agent has said the glasses are being glazed and will be out in one or two days. This response has proved absolutely untrue on every occasion. I am cancelling the order and would strongly advise anyone with an interest in timely delivery and an element of reality in customer service interaction should AVOID.
Glasses123

Reply from Glasses123

Hi Justin,

I am sorry to hear of your problems when ordering, if there is anything further I could do please contact me directly on 01514942365. Kind Regards Glasses123
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It's almost a crime

On 21st of July I ordered glasses from glasses123, since then noting has happened exept they charged full price of glasses from my credit card. I didn't get order confirmation or any answers from "glasess123" to my 3 e-mails. feeling very dissapointed, especially when my father ordered glasses from this site 2 times in the past and everythnig was ok to himl.
Glasses123

Reply from Glasses123

Hi Linas,

Do you have a order number we cannot find a copy of your order?

Kind Regards

Glasses123
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Poor customer service

Took several emails to get a response on the delivery of my glasses. Also ordered a cleaning spray which I never received. E mailed several times as to the whereabouts of the paid for cleaning spray. Never received a response. Was going to place future orders but will now not bother.
Order number #12844
Glasses123

Reply from Glasses123

Hi Steph, Do you have a order number? I am having trouble finding a order from you? We would be happy to resolve the issue with you

Kind Regards

Glasses123
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Poor stock levels ad service once they have your money

Ordered frames at a very sensible price with highest spec lenses. fantastic value, especially with the initial £10 discount.

However, once my order was placed the only thing that was speedy was confirmation that they didn't have my chosen colour in stock, nor did they have virtually any of the colours advetised in that model so would I accept some rubbish option instead. 7-8 weeks minimum for a chance of having stock again.

My answer was no. It took three emails and an offer to visit the sister store in liverpool to get my refund - which I did receive.

This business 'could' be hugely successful but it's seriously damaging itslef by promising stock levels that it can't deliver on.

In summary I'd say trust the reviews, they don't have stock and shop elsewhere.
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Poor customer service and false economy value for money

Similar story to a lot of the ones on this site about Glasses 123 - general lack of customer care and efficiency that does not warrant one's trust with one's health matters.

I have ordered my prescription glasses on the 4 of November 2012. Glasses took few weeks to arrive, but were delivered correctly and in spec.

The same pair of glasses developed a fault of chipping paint and considering that they were sold with 12 month warranty, I contacted Glasses 123.

THEATER OF SHAMBLES

Chapter 1:
I was informed that if I send faulty glasses recorded, the repair will typically take 7 days.
Chapter 2:
After 7 days, I contacted them again and was explained that they meant 7 WORKING DAYS.
Chapter 3:
3 WEEKS LATER from my last call, I called them again (note, I'm calling!), and was told that the frames were just received from the manufacturers and they will be on their way to me tomorrow. The promise was made that they will confirm the shipment back to me 10 minutes later, but the confirmation never came.
Chapter 4:
I called (again!) the following day and got the response that the item is being dispatched as we speak, but after me insisting that they personally check and call back, they promised to call back in 10 minutes.

GRAND FINALE:
Call back in 10 minutes revealed that my glasses repair was never attempted in the first place - my pair of prescription glasses were sat on their shelf for 5 weeks (as described by their customer service rep!), never went anywhere as they could not find anyone to repair the glasses (Is this what AUTHORIZED dealers do? Search for SOMEONE? How about manufacturer? How about selling originals that come with manufacturers warranty? How about telling me that my eye-ware was being repaired by SOMEONE?), the manufacturer discontinued the line and all they can do is to return the faulty item back to me, which they were planning to do immediately and consult what I would like to do now. The fact that I have been without the only pair of prescription glasses for 5 weeks and will be for another 5 until I sort out the replacement was never recognized in any way, beyond an initial "sorry, but"

Sad Epilogue

I have requested to get the refund immediately (as have no trust that they can handle this), but did suggest that, as they clearly initially wanted to return the faulty item back to me in the beginning as it has no value to them at all (un-repariable and un-returnable item that has my prescription lenses in it!), that I would really appreciate this move, as being 10 weeks without correct prescription is quite distressing in the line of work I do. After consultation with "the manager", the response was that they would be happy to do so, and that they are arranging to refund 50% of the original payment as a gesture of good will!!! As if I have just accepted to somehow be partially at fault here and suggested a compromise agreement!
I've told them that they can stick that type of "good will offer" where the sun don't shine too often and got a full refund few days later, the only reason why they got a two star rating in the end.

[name] - you were my favorite Apprentice, but this is a poor showing, even if allowances for showbiz aspirations of stary-eyed businessman are taken into account. You don't have to be perfect every time, but solid, good old fashioned customer care and taking care of what your people tell your customers and help they provide would go a long way...

... and I know that "you take your customer care very seriously", that you have hundreds of millions of satisfied customers every hour, that you evaluate your customer care standards carefully and on regular basis, that you will look into this, that the person who was responsible already left the business, that you have probably already invested in some additional training...

I spoke to 4 people over the course of this shambles and your issues are systemic, you don't understand the meaning of the customer CARE and even when you have an opportunity to make things a bit more palatable, you don't recognize it as such, but mistake if for an opportunity to minimize your losses.

As I said, poor showing indeed...

Dr. Vladimir Sljapic
Huntington
Cambs
Glasses123

Reply from Glasses123

Dear Reviewer,

I am sorry your glasses developed a manufacturing fault within the first 12 months, we rely on the companies that make them to supply replacements etc, unfortunately the brand in question has since moved to another manufacturer and the previous manufacturer was less than helpful. This resulted in us not being able to resolve the fault. The communication of this could have been better our end. Thankyou for acknowledging how serious we take customer service and mentioning we look look into EVERY customer complaint or query. We are unable to give customers stock while also refunding them, we never with hold payments from customers and accepted on this occasion that we were within your right to receive a refund due to the frame not longer being available. If you wish to discuss this any further please contact me direct on 01514941121. We have 1000's of satisfied customers and refuse to pay this review site to ask customers to give positive reviews.
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Not interested in helping customers. Prices good but no customer service

I ordered on Saturday 18th May. On Wednesday 22nd May I e-mailed them to ask if I could take part in a 10% discount offer as my glasses hadn't been made or dispatch. I asked if it would require cancelling and reordering. Over a period of 20 days I sent probably 10 follow-up e-mails none of which werer responded to.

I even e-mailed [private data removed] directly about 5 times with the complaint and no response.

The glasses finally arrived on Friday 8th June. I ordered some on the same day from another retailer and they took 3 working days so delivery wasn't great either.

So yes the price was good, the glasses are nice the customer service was non existent.
Glasses123

Reply from Glasses123

I have personally spoke with James and explained that we had never received any emails and that I had personally tried the respond the this complaint immediately after becoming aware of the issue. James agree's that he received a great product for a great price and we have now resolved the query successfully. I will not pay this review company a large monthly fee like all the verified listed business just to ask my own customers to leave positive reviews. like any business in the world sometimes customers may not be 100% happy with certain things but we are a ethical company and work hard to resolve all issues. Any customers with any problems or concerns about ordering from us should give us a quick call on 01514942365 rather than take a few negative reviews from 1000's of customers put you off. We will never pay large amounts of money for review we will instead keep our prices as cheap as possible .
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Above and beyond

I could not have asked for a better service. Glasses 123 went that extra mile to ensure my order was correct and completed to a high standard. Pricewise, I'm shocked how little my lovely glasses cost me.
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No Stock, Slow Responses and Slow to Refund Payment

Where many companies offer next day delivery, Glasses123 accepted my order and took 4 days to tell me they didn't have any stock, and another 6 days to refund my payment after I said I wasn't willing to wait 8-12 weeks(!!) for my order to be fulfilled.
Glasses123

Reply from Glasses123

Hi Chris,

I am sorry your selected item was sold out when you ordered. There was a delay in getting in touch due to the UK bank holiday and also the time to try and source your selected products. There is only one wholesaler for us to purchase these products and they are sold out and will not have produced any more for 8-12 weeks. The refund should have taken 2-3 working days from the day you confirmed your request for a refund? If this is not the case please contact me on 0151 494 2365 and I would be more than happy to take a look into any issues you have had regarding our communications with you. We are here 9-6pm monday to friday if you or any customers need to speak with us and we answer all emails with one working day. We do not offer next day delivery and the delivery times for items are clearly displayed in the delivery time section of our site and also the terms and conditions before sale. Many thanks and once again if you have any further questions please call me.
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Wrong lenses

I ordered RayBan 5228 with photochromic lenses, but the order came with the usual lenses. Several times I sent them mails with the claim, but never received a response.
Glasses123

Reply from Glasses123

Hi Evgeny, I am sorry if this was the case could you please give me a call on 01514942365 to clarify your order number and we will take care of any issues you may have. Regards Glasses123
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Delighted and will use again

Glasses123.co.uk
Order a set of Rayban spec's. Made a mistake in the order with wrong frame and so phoned, no problem order was amended without any hassle.
Delivery was as advised within 14 days.
Best price on the net that I could find for my glasses.

Certainly happy to use the glasses123.co.uk again for another set of spec's.
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Items missing from oder, and not sent even after informing them.

I placed an order for a pair of Oakley prescription glasses which cost under £100 but as they were offering a £10 discount if order was over £100 I ordered a cleaning and screwdriver set from them also but it never arrived with the order. I contacted Glasses123 via there web site then also by telephone as I got no response from web site. I was assured that the missing items would be sent but 2 months later and still nothing. You only really know how good a company is when things go wrong and unfortunately they have failed on this. I have since made several other sunglass and prescription glasses orders form other sellers which may well have been made with glasses123 if not for there after sales service. Overall happy with the glasses purchased but not with the missing items which were never sent.
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Excellent service and value for money

I have to say after reading some of the negative reviews on here I was slightly apprehensive about ordering my contact lenses from glasses 123 - however with the savings I was going to be making I thought there was no harm in giving them a go and I'm so glad I did - I received both excellent service and value for money and would advise anyone to give this company a go - I will certainly continue using them!!
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FAST AND VERY RELIABLE SEVICE

After ordering a pair glasses a few months back for myself, surprisngly my girlfriend then decided she would like a pair aswell.. On both occassions the glasses arrived quickly and upon asking a few questions on email I received a prompt response. I got stung a few years ago with my glasses arriving about 6 weeks late so credit where its due for these lot. They are worth using and you get what you pay for quickly and at a decent price.
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Fantastic service

Glasses123 was recommended to me by a friend and the service I was given was fantastic. Staff were polite, knowledgeable and kept me updated regarding my order. My glasses were delivered quickly and are of a very high standard. Will definitely be using them again for my next pair of glasses. THANK YOU!
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Great service all round

I found Glasses 123 to be an extremely helpful company which managed to match all my requirements through its helpful and friendly staff. Glasses 123 was recommended to me by a friend to which I am very grateful as I have exactly what I need at a better price than expected. Through my experience I would strongly recommend glasses 123 as the way forward and to be the only choice now
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As easy as 123!

I was a bit worried about ordering from glasses 123 after reading some of the other reviews. However, I decided to take a risk based on the competitive prices. I ordered a pair of designer sunglasses for my husband for his Birthday. I was worried I may have left it a bit late but was very happy to receive my order within a matter of days. The quality of the glasses was great, exactly what I'd seen in store at my local shopping centre, only much cheaper! I can't fault the service I've received here and would be happy to order from them again.
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Excellent glasses and brilliant customer service!!

I ordered prescription glasses from glasses123 recently. I found the customer service to be brilliant and I was kept up to date on my order every step of the way. I received my glasses really quickly and was very impressed with the quality. They were exactly what I wanted for a brilliant price. Couldn't recommend this company enough, in fact I'm ordering some sunglasses too! Thanks
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Excellent service with great communication

I'm actually shocked and appalled at some of these reviews, I have been buying both prescription and sunglasses from these for over 5 years and have always had superb customer service, they have always kept me in the loop as to where my order is and it's great value for money, please keep up the good work.
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Cheap but useless. They take your money for stock they don't have!

Chose to try this company in spite of terrible reviews because it was such a good deal - more fool me - believe the reviews. Found the glasses I wanted and ordered them, they accepted payment then told me they didn't have the glasses in stock! They tried to palm me off with alternative frames so they could keep the money but when I declined they said my refund would take three to four working days! Why can't they link the website to the stock list for crying out loud - if you can't supply something don't advertise it!!! I'm now going to have to spend double out of my account to go to a descent site while I wait for these idiots to refund me. AVOID.
Glasses123

Reply from Glasses123

Hi Emma

we have tried to call you personally over the last few weeks to see if we could help compensate or resolve your issues. Please call us on 01514942365 to speak with one of our team. thanks Glasses123

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About this company

Glasses 123 - Stocking a brilliant range of cheap glasses. CHEAP prescription glasses & designer frames, Buy online with FAST delivery!

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