Glasses Direct reviews

Glasses Direct reviews

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About

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Review by confirmed purchaser

110%

Excellent service and good quality glasses. I will be back when I need more
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Review by confirmed purchaser

Fantastic and so easy!

I got a fantastic deal and the service was wonderful and very quick. Will definitely use again.
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Review by confirmed purchaser

quality and service good

Regret not trying the frames first. Looked good but I am not really comfortable with them. Feels like looking into binoculars I am happier with rimless.
I am not criticising the suppliers. My mistake.

John
Glasses Direct

Reply from Glasses Direct

Dear Mr Moore,

We're sorry to hear you are not happy with the new glasses, and will be pleased to exchange them for you.

We'd also recommend you order a free Home Trial before deciding on replacements and we will email you a returns form so you can send them back for a free exchange.

Kind regards

Team GD
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Review by confirmed purchaser

Friendly, helpful, cheap, flexible - no faults at all - if only I'd discovered them years ago!

The range of choice on the site is fabulous, and the free Home Trial service is a wondergul idea. The prices are fantastic, and their service is second to none. There are loads of helpful tips on the website, but in addition to this the staff are so friendly and helpful with any queries you have, and seem to bend over backwards to make everything as simple as possible. I can't see myself using anyone else from now on - highly recommended.
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Review by confirmed purchaser

Unacceptable, appalling and second hand

After spending nearly 200 pounds on glasses I can't understand why the company with so many apparent quality controls had the audacity to send me glasses which had so many scratches and chunks missing out of both pairs, I could of got better quality from a charity shop. The attitude and response by GD have been nothing short of insulting and they have made it out to seem that I, have made extra work for them ad can't be bothered to deal with the situation. I have now sent back both pairs and am awaiting more poorly justified excuses.

With tesco and boots having deals and offers nearly as cheap as GD I wouldn't hesitate to tell people and recommend them to go else were.
Glasses Direct

Reply from Glasses Direct

Dear Mr Phillips,

We're very concerned we have sent you unsatisfactory glasses, and would like to replace them for you.

Our customer service team has been in communication with you on how to return them to us, and offered to post them back to you when you are overseas.

We have also offered to consider them for some sort of recompense once we have received them, and we hope you will understand we cannot comment any further until we have received the glasses from you.

Please rest assured we want you to supply you with glasses you are really happy with, and we'll be in touch as soon as we receive them.

Kind regards

Team GD
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Review by confirmed purchaser

Disappointing

Having been very happy with the service in the past, I was very disappointed this time. Ordered 4 pairs of glasses - a crucial part of my prescription was missed out. Customer services said to 'remake my glasses free of charge' (what? Their mistake!) I would either have to scan in my prescription or send it down, neither if which I can do and we are now several weeks down the line. Never had this problem before and am asking for a refund.
Glasses Direct

Reply from Glasses Direct

Dear Mrs Montgomery,

We're very sorry you had to return the glasses due to the prisms being missed off.

When the prescription was entered on-line the prism values were omitted, but once we have verified the prescription copy we will be pleased to remake them for you free of charge.

As a gesture of goodwill we have also applied a refund of £47.50 for the 50% off frames promotion you missed out on when the order was placed, which we hope you find satisfactory.

Kind regards

Team GD
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Review by confirmed purchaser

Excellent service will definitely use again!

Fast easy service anyone could use. Very happy with my glasses and at a bargain price too. I will never buy glasses from anywhere else. Highly recommended.
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Review by confirmed purchaser

Splendid

I wanted a couple of spare pairs of glasses and that is what I got. No fuss.
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Review by confirmed purchaser

5 Star Service & Product

Fantastic Value 2 for 1 and They fitted perfectly.
Arrived in just over a week and they look so much more expensive than they were.
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Review by confirmed purchaser

Simple and cost effective.

Ordering was easy, the glasses arrived quickly and because we had used the trial service we knew what they looked like. They were also top value for money.
This is the third set of glasses I've ordered for my family and I have had nothing but a good experience with Glasses Direct.
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Review by confirmed purchaser

Brilliant service and glasses.

Highly recommend you use Glasses Direct, staff always on hand to answer questions, great choice of frames and lenses and a fantastic turn around, cannot praise them enough. Will be ordering more spare ones soon as the prices are so good I can have spare pairs in all rooms and not worry where I have put the last pair down.
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Review by confirmed purchaser

Easy and hassle free.

I had been put off from ordering from glasses direct before just because it's all via the post and you assume it's annoying to have to only try four at a time. But i had ordered and sent back 3 lots of glasses for home trial before buying and that was all within less than two weeks as the postal service was quick, easy and free! For the discount you get when you finally come to ordering it is totally worth it. Love my new glasses and love them even more knowing what they cost!
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Review by confirmed purchaser

Only good value due to heavy discount

This is the second time I have used glasses direct and got a 50% discount code and got 3 pairs for £150 which isn't bad, however the quality of the duke range is very poor and I can't see these frames making it till the end of 2014. The Nautica pair were much better quality but had a number of scratches on the arms. Overall for £50 a pair not bad but it shows in the quality of the product. If like me you change your frames ever year it beats paying high street prices just keep away from the poor quality makes and hunt out discount codes.
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Review by confirmed purchaser

Brilliant service, why would i want to use the high street ever again!!!

Chose 4 frames, received in 24hrs, chose 2, phoned the prescription, paid for the specs, 2 for 1 brilliant, received in 4 days.... What service..... Well done again Jamie!!!
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Review by confirmed purchaser

So easy Bargain price

Glasses Direct is the best online optician you could ever hope to find. Order your home trail of frames first then place your order. They keep you updated every step of the way and the final price is a fraction of what you pay on the high street.
Two pairs of designer single vision glasses for only £67 what a bargain.
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Review by confirmed purchaser

Bad products but ok service

The quality of the frame was terrible, signs of cheap manufacturing processes, no decent surface finishing and flaws in the plastic.
The Lense came with flaws in the edges where you could see scratches or something floating in the glass near the edge. The frames that came free were of low quality but slightly better.
I wouldn't recommend this business from my experience
Glasses Direct

Reply from Glasses Direct

Dear Mr Hull,

We're very sorry to hear the glasses you received were not up to our usual standard, and we'd very much like to offer you replacements with a different frame of your choice up to the value of £125 for no difference in cost.

If this is of interest to you, please let us know and we'll be pleased to process the new order, otherwise we will issue a full refund as you requested originally.

Kind regards

Team GD
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Review by confirmed purchaser

Outstanding

Excellent service, and I'm delighted with my glasses. I was a bit nervous about buying online but the home trial system was great and the end result perfect! Many thanks Glasses Direct.
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Review by confirmed purchaser

Can't fault it!!

I have a drawer full of specs - I get a new pair to go with every outfit - just like a piece of costume jewellery to top off the whole thing - can't be beaten on value and excellent service from try-before-you-buy frames to placing the order, sit and wait and voila they arrive on the doormat!!
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Review by confirmed purchaser

Great product great service.

Recently ordered some glasses, first time I have used Glasses Direct. All went very well , they arrived early and were a first class product, and good price. Will certainly use them again.

Why Glasses Direct?

BIGGER SAVINGS

We save you an average of 68% compared to high street opticians AND you receive a Free Second Pair with all frames £55 and above, including designers. So unlike the high street, you can use two different prescriptions and share these with friends and family.

BETTER CHOICE

You can browse thousands of fashionable and affordable frames over hundreds of brands across designer and own-label collections all in one place online. And with our FREE HOME TRIAL, try on your favorite frames in the comfort of your own home. Get opinions from friends and family without the sales pressure.

UNMATCHED CONVENIENCE

You can browse our frames whenever and wherever you want. Have your glasses delivered direct to your door, without having to travel back and forth to the opticians.

FASTER DELIVERY

With our aim of shipping 70% of our single vision orders within five days, you will receive your glasses when you really need them, rather than waiting a couple of weeks to collect them from the store.

100% SATISFACTION GUARANTEED

You can enjoy Free 14 day returns if you’re not satisfied with your order for any reason - or talk to our helpful team of qualified opticians at any point (08456 88 20 20) to answer any questions or help with your selection.

The online glasses people...

Yes, that's us. Here at Glasses Direct we're proud of our history - from revolutionizing the UK glasses industry since 2004, to leading the way with our unqiue free Home Trial service - customers always come first, and we'll never compromise on quality nor service. Give us a try - we guarantee you'll never buy your glasses on the high street again.

About this company

Visit Glasses Direct

Contact information

Call us on: 08456 88 2020
We live here: Gemini House, Hargreaves Rd
SN25 5AZ Groundwell, Wiltshire
United Kingdom

Category

Glasses Direct is ranked 6 out of 21 in the category Eye Treatment

Glasses Direct is ranked 9 out of 33 in the category

Glasses Direct is ranked 52 out of 396 in the category Health & Wellbeing

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