Glasses Direct reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Disappointing and incompetant----- but now rectified

For the second time the glasses were not supplied in accordance with the stored prescription and the requested configuration. ie Bifocal distance/intermediate specified; distance/near supplied; for the SECOND time in around 18 months. Can't be bothered to get them corrected and am unlikely to use the supplier again.

However, eventually the company came good and supplied the correct glasses. Full marks for thqt and hence t he rating has been revised upwards
    Glasses Direct
    TrustScore 9.5 / 10
    15,221 Reviews

    Reply from Glasses Direct

    Dear Mr Batchelor,

    We're very sorry we didn't pick the notes on your order, and have placed a new order for the correct use. Please keep the incorrectly supplied pair with our compliments.
    Our opticians have created a specific prescription for distance/intermediate use on your account, so if you would like to order in the future, please select this prescription instead of the general purpose prescription.

    Kind regards

    Team GD
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