Gltc reviews

Gltc reviews

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Really good quality

Ordered a shelf for my son's bedroom. The quality was lovely. They are a bit pricey, but I do have to say that you get what you pay for. Luckily my item was in the sale. If prices were slightly cheaper, I would be buying more things from them.
Major let down though is the fact that they use Yodel for delivery. Not impressed. Yodel driver broke my garage door and they still haven't paid me for the repairs. Not GLTC's fault, but Yodel have such bad reviews, I would think it wise to reconsider who they use.
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Forget to send my items to me!!

Ordered Christmas presents for my children at which I received two separate parcels and one was not in stock till 31st Jan. By the 5th January I rang and asked where it was? They did not know why they had not sent it as they had a lot in stock and now they are on special too. Said they would send it to me at the new special price after I pointed out that they are now on special. Today its the 24th February and I have just called to ask where my Caddy is? They said they don't know why I have not received it as there is a lot in stock.. The customer service was not very friendly and rude to say the least! I can only wait even longer to see if it will arrive this week...? I'm sure they wont forget to charge for it!! If it arrives it will good for next Christmas

26th February 2014 Have just had to ring GLTC again to ask where my caddy is and yet again they have forgotten. Had the same response, we will call the warehouse and have them send it by Friday. I will not hold my breath!
What is another two days after waiting two and a half months!
Not even a good will gesture offered for their continuous forgetting to send item! Glad not all customer service is like this!
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They take & confirm the order but don't have the stock

We placed our first order on the telephone, with this company for a childs table & chairs. We were told the item would be delivered in 3 days, our card details taken & were given a reference number for our order. After a week of waiting we contacted them again to be told they were out of stock & would not be having any more. So why did they take & confirm the order was available in the first place. Hope they don't charge me though. Will not be using again and not recommended. Their customer service were simply not interested when I asked where my order was.
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GARBAGE CUSTOMER SERVICE!! WILL NEVER USE AGAIN OR RECOMMEND

My mother inlaw asked that I order a product from gltc as a Christmas gift. The order was placed sometime around the 9th or December. The incorrect item was received. I had to contact gltc 3 times before anyone responded. Eventually, on 30th December the incorrect item was collected however no replacement item!? It is now the 11th January and still no correct item! My daughter is without her Christmas gift, the money(£50) is still missing out of the account and now no response to chase up emails! Absolutely fuming! I never write in things such as this and I empathise that Christmas may have been a busy time, however I will never buy anything from this company again! Customer service is absolutely shocking! I will not recommend this company to any of my friends or family an I certainly will not order another thing. I am now contacting the citizens advice in order to pursue this. It is the worst customer service I have ever received. PLEASE DO NOT CAUSE YOURSELF UNNECESSARY TROUBLE BY ORDERING ANYTHING FROM GLTC!!!!!!!!!!!!!!
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Very poor customer service and lie about stock

We order an item for Christmas on 2nd Dec. The website stated the item was in stock, but a few days after the order was placed we got an email saying the item was out of stock for 3 months! They offered alternatives which we agreed on and as of today the item still hasn't arrived. They ruined a little boys Christmas.
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Very poor. Quality control is very poor.

Second time unlucky with GLTC. First time we bought a bed for my daughter. Pictures looked good but it was very badly damaged on delivery and attempts to fix failed. Ended up buying another from another supplier.

Tried again with a set of bookshelves for my daughter but they have supplied shelves with manufacturing fault. In a nutshell Quality Control is poor and their customer service is poor as well.

Louise Vitou
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Review by confirmed purchaser

Excellent site and service...

The GLTC is my go to site for children's toys and supplies. I do not like plastic toys but I do want my son to grow and learn. The GLTC is the best site for that.
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Review by confirmed purchaser

Good store, sometimes overpriced

GLTC has some things not found in other places, but can be overpriced
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Review by confirmed purchaser

They are very in their service

Let will recommend them to people
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Review by confirmed purchaser

Fast delivery, love the purchase.

Very satisfied with my purchase, thanks.
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Review by confirmed purchaser

Lovely products at a great price.

I've bought some gorgeous accessories for my children's bedrooms which will really finish the rooms off. The items I ordered arrived very quickly and were very well packaged. The items were good quality and I'm very happy with my purchases. Thank you. I'll definitely be shopping with you again.
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Review by confirmed purchaser

Great customer service, BAD product

We ordered the white play table with storage drawers underneath, and when it arrived, it was quite clear that it had already been sent out to another customer and returned. Some sections were damaged/worn and the pack that held the screws etc had been sellotaped together, with the alun key missing.

I emailed customer services and they promptly apologised and sent out a new one (before the first was picked up). The second table was even worse! Brand new from factory, but the build quality was horrendous. There was patched up paint/filler on many of the pieces, that could just be scratched away to reveal bare mdf. A piece of plastic edging had come away from a drawer and had been crushed during packing.

Again I contacted customer services, and another apology and offer of a new one. Could not go through all the packing/unpacking, waiting for delivery and disappointment again so refused replacement and asked for refund. Received £10 credit to my account as compensation, but tbh I just wanted a play table for my son!!! For the prices gltc charge, you would not expect such shoddy products. Great customer service is all very good but if the product is no good then I shall not be returning to buy furniture. Thoroughly disappointed.
www.gltc.co.uk

Reply from www.gltc.co.uk

Please accept our sincerest apologies for the problems you experienced with your playtable order. We assure you that we will follow up on your feedback on this product and can confirm your refund has been processed.

Best wishes, GLTC.
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Review by confirmed purchaser

Always excellent quality and clever products

I've bought countless number of items on GLTC. Kids' furniture in particular is top quality, beautifully finished and easy to build.
they also have a range of innovative and useful items for the children.
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Review by confirmed purchaser

Quality products

Play table is perfect. Matches description & great storage. My boys love playing with it.
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Review by confirmed purchaser

great bath mat

Bought this for my elderly neighbour who was delighted with it as it is long and she can bathe comfortably and safely. It is keeping clean and no mould so far, so we are all delighted with it. Nice bright clean looking mat.
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Review by confirmed purchaser

Excellent, quick easy transaction

Very happy with service, Ordered online childs desk. Despatched and arrived in good time
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Review by confirmed purchaser

superb quality products packaged well and delivered fast

Gorgeous toybox. Flatpack so building it was fun- u need an electric drill or it will take all day. End result is stunning Im realys pleased
www.gltc.co.uk

Reply from www.gltc.co.uk

That's great to hear. We are very pleased that you had fun building the toy box as an added bonus :-)

We hope you get many years of enjoyment from it. Thank you so much for your kind comments.

Best wishes, GLTC
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Review by confirmed purchaser

A disappointing purchase

This looked good on line and was advertised as being appropriate for both indoor and outdoor use. However, there is no way this is suitable to use outdoors. I have had to go out and purchase a brush and varnish to enable it to be whether proofed, and it's really fiddly to paint too. It is made from very soft untreated wood and the poles go in wonky. Really disappointing. I hazard a guess my first and last purchase from GLTC. Or not so Great as the case maybe.
www.gltc.co.uk

Reply from www.gltc.co.uk

We are so sorry to hear that you were not completely satisfied with the boot rack. It is only intended for use indoors but if you are not happy with it then please do return it under our no quibble money back guarantee. You can find details of our free returns service at gltc.co.uk/returns where you can choose from using our freepost returns service through Royal Mail, collect+ or a free carrier collection. We will happily refund you for the boot rack or provide you with an alternative item depending on what you'd prefer. We want to ensure you are completely satisfied with every purchase made from GLTC.

Best wishes
GLTC
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Review by confirmed purchaser

Excellent Quality, Excellent Delivery Times and Excellent Service

I recently ordered a storage system from GLTC, the quality of the furniture is second to none. The delivery was fast. The company are polite and efficient to deal with. I would not hesitate to recommend them
www.gltc.co.uk

Reply from www.gltc.co.uk

We're delighted to hear you were pleased with the quality - that's exactly what we are aiming for with all our furniture. Thank you so much for the kind feedback. We really appreciate it!

Best wishes, GLTC
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Review by confirmed purchaser

Fast despatch, easy to put together

Came really quickly, really easy to put together. Very happy and had loads of compliments on it.
www.gltc.co.uk

Reply from www.gltc.co.uk

That's great to hear - we are so pleased. Thank you very much for the feedback.
Best wishes, GLTC

www.gltc.co.uk Details

About this company

Voted best children’s retailer in 2012. We have everything for childhood including children’s furniture, educational toys, toy storage and winter sun clothing

Visit Gltc

Contact information

Call us on: 0844 848 6000
We live here: United Kingdom

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