Awful, awful, awful. Please avoid the shopping cart product like the plague if you are a UK based business looking to sell products online. Everything is very US focused - but that's not make clear until you actually get down to trying to set things up. Click the link to set up a menrchant account to accept credit cards and you get taken to a form that only applies to US customers! A merchant account costs £41 plus VAT for US customers but £475 plus VAT for UK customers.
The help pages are not linked to the "action pages" so you can look up how to do something but then have to spend ages hunting down where to do it. I've had to resort to using Google to find whay I am looking for on Godaddy. The site navigation and layout if beyond bad.
Customer service is totally usless if things go wrong - the worst I've ever encountered - they just don't give a monkeys. I get partial answers to questions.
I wish I'd gone somewhere else as I am now going to have to move my business elsewhere to a company that actually serves UK customers!
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Two weeks, 5 sites consistently down and Godaddy still ruins my life.
One job lost, thousands of membership site clients unsubscribing and my partners wanting to kill me.
This was not just one of the worst IT experiences I have had (after 8 years in the industry) but it was one of the worst experience of my life. Businesses lost, unimaginable stress and teams of workers sitting around for 2 weeks as they could not access the sites.
In total I spent over 90 hours working on something that should be the most simple process ever - moving from one hosting to another. Wrong.
To begin with they tell you to make a backup of your current hosting and upload it their server which can then unzip it and 'away you go'. Well, it couldn't unzip it, 2.8GB is a super large file.
So I had to download the file unzip, re upload the unzipped files and then the fun began. This is when wanting to kill myself and everyone at go daddy began.
From a host of MySQL database errors, some they fixed, some they caused and all of which was 'outside of our current support' but of course the sales staff say 'no worries we help guide you through all that'. It's not simple with them, its not easy and they may even ask you to upgrade to a Cpanel system which means all your emails etc go back to the stone age. I hate you.
Before that their 500MB of email space was only 500 accounts at 1mb each - bastards. There's another $100 given up for extra email space - not what sales tells you. Lies.
The Music: What do you think would happen if they actually played depressing / not-upbeat music the whole time? People would be topping themselves.
Finally I spoke to 'Phil' - who, after spending an hour on the phone and helped me escalate my claim twice - one of my other sites on the server failed. FML . Thank god after a few biscuits and episodes of 24 they fixed what they broke. After now a total of $100 skype dollars of credit wasted they told me to begin it all again as they can't seem to fix the database for the primary domain or guide me on how to do it. Now, I do wish I was an American so I could go postal on their customer service department.
Hear me guys - nothing, not even FREE hosting forever and ever is worth going with these guys. You know when you buy a ticket for a flight at a cheap price but after one piece of luggage and taxes the $60 flight is now $190? Well that's Godaddy on the web.
So much has been lost in business, time and sanity with these guys. It took so long that my house-mate bet me he could learn all the countries in Africa before this problem was solves. http://www.theguardian.com/global-development/interactive/2012/dec/20/geography-game-how-well-know-world
I hate you go daddy.
Dal Carey found this review useful
I've been a loyal customer since 2005 - and that loyalty means nothing to Go Daddy.
I am never able to login to my account. Today, I tried to use the umpteenth password godaddy has forced me to reset, and godaddy kept saying it was an invalid password. Yet, when godaddy reset my password and I tried to use the same one, godaddy said I couldn't not reuse that same password. So, godaddy wouldn't let me use my password to login, and godaddy wouldn't let me use it as a new password because it's saying it was already used. This has happened at least 5 times over the years.
Last year I also purchased their website package and prepaid for an entire year in full. In addition to not being able to login to use it - when I did contact godaddy - the rep was rude and told me he could not help me with the website software. Needless to say, I was unable to use my year of website service because of my inability to login to use it and the rude unwilling staff to help.
It was easier to simply setup another account with another website service (webstarts), which I was able to reliably login - but now I have more time and in order to consolidate my domain orders, etc., I called godaddy and asked them if I could finally use the year of website management I had purchased last year - godaddy refused. Despite never using the year long service I had purchased - I was told I would have to purchase another year to use it - and they would give me a free six months if I spent more money.
If godaddy is able to provide 6 months free to its customers for inconvenience - they should provide it upfront in faith that their service is good and I will want to purchase more once my 6 months is up. Obviously godaddy has NO FAITH in it's product. Godaddy is demanding that I pay twice to use something once, and only then godaddy will provide free service - which after a year of their nonsense I would most likely not be interested in six months more. I must have been out-of-my-mind to even give godaddy a 15th chance at my business - and godaddy's response was typical as ever - reminding me why my business is spread over to other companies. I even spoke with a supervisor who is the one who tried to manipulatively get me to spend more $$$ at godaddy while ignoring the serious problems I did face when I did spend $$$ with them!
Dal Carey found this review useful
Godaddy services is really bad.I was dissatisfied and then I hosted another company for my website.It will give you flexibility and good customer service which is impacable.So I recommend you all to go to this link
I've used this gaudy company for several years for generic domains. There prices are unbeatable, esp. since I have been using the same discount code for several years. They also offer good deals on bulk orders. The control panel does everything you want, though it is very cumbersome and not user-friendly. Their site in general is not user-friendly. When ordering something you are barraged with adverts. If it was not for those aspects I'd give them 5 stars. I've also found the support to be good.
I recently renewed a domain which wasn't my intention. By my own fault I did not realize the auto-renew function was on.
I wrote to godaddy's customer service. They responded swiftly and offered me in store credits to my account. I however explained that those was sadly quite useless to me and they responded promptly after and gave me a refund, even though it was my own fault really.
All I can say is that they provide great customer service for those of us who aren't too internet/domain savvy :)
I ordered a domain transfer online from Godaddy before I realised the depth of the rip-off that The Company Warehouse have conned me with, meaning I can't transfer yet (but I am soo going to)
When I got through to a Godaddy representative she gave me service like I haven't had in a long time, helping me with everything she could & organised a refund on the spot (as I couldn't put the transfer on hold). Completely unlike the unhelpful, useless customer service at The Company crackhouse (avoid avoid avoid!)
& their costs are a fraction of The Company flophouse (avoid avoid avoid!)
& Godaddy tell you what their renewal fees will be -, unlike the rip-offs at The Company craphouse (avoid avoid avoid!)
I've worked with GoDaddy because one of my clients did and man, what a mess. You need to actually WAIT before you can create an FTP account, you need to wait to switch domains etc almost like they have so less ram that they need to make a queue for all clients.
Don't go with GoDaddy, choose another webhost. You won't regret it.
I forbindelse med opsætning af mailservere bruger jeg SSL-certifikater og skiftede her for tre måneder siden fra Thawte til GoDaddy, primært pga prisen.
Jeg vil gerne rose GoDaddy i høje vendinger pga deres fantastiske telefonsupport, der er tilgængelig hele døgnet. Ringede så sent som igår pga et teknisk problem, som dog bundede i min mangel på kendskab til certifikater. Supporteren forklarede mig på en meget pædagogisk måde, hvad jeg havde gjortt forkert, og rettede det så iøvrigt for mig.
Det er sgu fin kundeservice :-)
10 x 5 stjerner herfra :-)
Worst support every - they wont even talk to you about server issues, you have to use a chat room. If you press an issue they just disconnect you.
Shared servers very slow, VPS no support. Really, none. If you want it done you have to do it yourself.
My control panel broke, and rendered the machine unusable. They refused to fix it. I just had to abandon the machine and switch to another host - webfusion. Avoid these guys unless you have a degree in computing at the least - my tech guy with 10 years Apache support could not get this server running, and they didn't want to know !!!!!!
Godaddy have renewed my unused domain without my authorization. When I became aware of it, I contact them and after some mails and a phone call they finally agreed to make a refund. However they didn't refund the full amount. I then emailed them for an explanation, but they would not give me an explanation on email, but we agreed on a callback. Several days and emails later they finally called me, only to tell me that they refuse to transfer the full amount back, as I have apparently used the domain, for which I did not authorize the payment, for a month.
Only after this second conversation they turned of automatic renewal, so I wont have problems with this in the future. You're right I wont, cause I will never use godaddy.com again!
I use this website to check the credibility of other online websites.
We can check the registered owners of the website, where the site is being operated from, when was it first created.
These info gives me strong confidence to give my credit/debit card details to websites for money transactions.
I also have a domain registered with them. Cool features and service.
Good, easy to use website with good prices, but their customer service is where they really stand out. A real breath of fresh air compared to lots of internet companies whose staff are no help at all.
Everyone I have ever spoken to at GoDaddy has been very knowledgeable - you can tell they're not just reading from a script - and very happy to help. The first time I rang them it was because I couldn't find a way to opt out of a £17 charge that I did not think applied to me. I thought they would not be much help as I was essentially ringing to give them less money, but the attention I got felt just as good as if I had been calling to make a large purchase, and the girl eventually found a way around the charge for me.
I think it really helps that you always get a customer service questionnaire for each specific person that you talk to - they obviously really want to know what they are doing well, and who is doing their job well.
V highly recommended.
They refuse to allow my domain to transfer nor provide another way to verify domain ownership to enable you to transfer it. There is no way to opt-out of a 60 day hold on your account as you cannot make changes without agreeing to this - so basically as a customer you are forced to agree to terms.
Here are the ICANN policy links:
If they are citing a 60-day hold based upon a change to your WHOIS registrant information, that is not allowed by ICANN's transfer rules (http://www.icann.org/en/transfers/policy-12jul04.htm), and we would highly recommend either filing a complain with ICANN (http://reports.internic.net/cgi/registrars/problem-report.cgi) and/or contacting GoDaddy and demanding that they remove the lock on your domain and allow it to transfer.
I work with multiple freelancers and site developers and i will never tire of telling this to any client etc. I am asked to give advise on site development all of the time. Thumbs down. I called. I talked. I emailed this company. I also filed a complaint with ICANN and the BBB. Posted on their Facebook wall. Tweeted. Basically i have 60 days to voice my opinion, and if they won't allow my domain to transfer then that is the only recourse.
***As a business owner, they don't have your interest in their interest. ***Not recommended.
Pros: Domain and SSL very good pricing and cheap. SSL basic is 1/4th of the price of Verisign and GeoTrust.
Cons: The value of their hosting are not the cheapest and easiest to use. It doesnt have the same ease of usage as CPanel. Also EMAILS beware: limited space for the price you pay for.
I've used a number of different domain registrars and hosting services over the years. By far GoDaddy is the best. I've had no compliiants about the product or service, including customer and technical support. I would recommend them without reservation.
Jeg køber nu størstedelen af mine domæner igennem GoDaddy.com. De er hurtige til at levere (hurtigere end nogle andre registratorer jeg har handlet med) og deres priser er fornuftige.
Deres hjemmeside kunne godt være lidt hurtigere, og den er ret bedækket med reklamer og tilbud, der ikke altid er relevante. Men ser man bort fra dette, så kan jeg sagtens anbefale GoDaddy.com
Efter jeg kom herind læste jeg et par reviews om GoDaddy, hvor de ikke ville anbefale dem. Det var primært omkring et længere forløb med GoDaddy, så som at komme ud fra handlen og have mistet nogle oplysninger og så få hjælp (service). Da jeg ikke er nået så langt hos dem vil jeg ikke lade dette påvirke min bedømmelse. Og så snart min opfattelse af GoDaddy ændrer sig, skal jeg med det samme ændre min bedømmelse herinde.
Jeg har været kunde hos GoDaddy nogle år nu, og jeg har haft kontakt til deres support. GoDaddy tager sikkerheden alvorligt, og de er til at snakke med. Deres hjemmeside har desuden fået et løft siden jeg oprindeligt skrev min anmeldelse, samt hastigheden er øget.
5 stjerner herfra.
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