Goddiva reviews

Goddiva reviews

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69 Trustpilot review(s)
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Great quality dresses at reasonable prices.

the customer support i recieved recently was excellent, i would recommend Goddiva to my friends.
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thank you Goddiva !!!

My Girl friend was delighted when she saw the dress, It was a very well made maxi dress with embellishments. Make more like this...
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¡A mi me gusta Goddiva!

No conocia que esta marca antes de comprar un vestido en Goddiva.
¡ No conocia la qualidad de los productos y no estoy decepcionado!

El vestido es como se describe en el sitio, ¡sin sorpresas!
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Super

Produit de bonne qualité et super rapide =)
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I love Goddiva !

Always new clothes with low prices i place an order once by month even if i am in Ukraine shipping cost are not expensives ! I recommend!
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Tres bon rapport qualité-prix, franchement rien à redire !

J`ai acheté une tenue de soirée pour feter mon anniversaire chez Goddiva, je l`ai commandé une semaine avant ma soirée elle je l`ai recu 3jours apres avoir passé commande. J`adore et je ne suis pas la seule ! La robe est magnifique et résiste aux soirées ! ;) Je sais que je repasserai commande chez Goddiva, prix pas cher pour une tres bonne qualité ! :)
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Maxi dress to my maximum expectation!!!!!

Recently bought a maxi dress from Goddiva.......Just what i wanted....perfect fitting as it is made to measure....very comfortable......Helpful customer service as well....
I will recommend this site to everyone including my cousins and friends.....
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Great fashion, great prices, great service !

I accidently found the page of the goddiva online store and ordered a wonderful dress. The price was good and the delivery was fast, even though i live in germany.
The people from the customer support were very nice and friendly and helped me as quickly as possible.
The quality of the dress' material was very good and it fit perfectly.
I would recommend Goddiva to everyone, everything worked perfectl well! :-)
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Buen servicio al cliente

Compré un vestido recientemente. Por desgracia, el tamaño no era correcta. entonces me puse en contacto con el servicio al cliente que recibimos en muy poco tiempo, mi vestido nuevo. La gente de servicio al cliente son buena gente y no me arrepiento de haber ordenado a Goddiva.
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Perfect Dress - Perfect Customer Service - Perfect quality :)

Bought a dress for my girlfriend for her birthday. It was a surprise gift :) I was not sure whether she will like it or not, but when she opened the gift - she really loved the dress :) Happy customer and Happy Girl friend :)
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Super les tenues d`été !

J`ai commandé des tops sur ce site, étant francaise j`avais peur de me tromper sur la taille des vetements. Mais pas du tout les vetements sont tres bien taillés de plus ma commande est arrivée en 3 jours. Je recommande ce site ! (:
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The dress looks great!!

I ordered the dress in size 4, the same size I'm wearing usually. It fits perfectly! The color is great too! It's called daffodil. On the pictures on the website I wasen't sure about the color, but now in real I'm very happy with it! As I'm not the tallest girl, so the lengh is a bit over knees, but it's still looking great!
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High cost delivery and poor return proceedures

Ordered three dresses to try on, none fitted as sizing very small. So needed to return. When I looked at the return label I realized the warehouse for returns is about 3 miles from where I live. The post office had said that the cost to return by registered post would be £9.25 so as I was passing their warehouse I thought I could take it there myself. I found the place easily, went to the reception area, which was derelict with a locked door to another room .I rang the bell, someone answered and said that they could take the returns but would not guarantee that my account would be credited as the warehouse downstairs dealt with the returns. I asked if I or they could give the item to the right department. She said that it was not how they dealt with things and I would have to post it. How ridiculous !!! I was there with my parcel and had to go to the postoffice a mile from the warehouse and waste £9.. Be careful with sizing when ordering from this company and beware of their return policy.
Goddiva

Reply from Goddiva

Hi Megan,
We are sorry for any inconvenience caused to you. Our returns policy as stated in our website is that returns can only be accepted by post. It is important that we follow the correct procedures when dealing with returns to ensure stock control. The warehouse is not open to the public due to health and safety reasons and that would have been the reason you were advised to return the item by post as stated in our terms. Our returns policy is 14 days and your refund would have been credited as stated.
We will be happy to assist you with any further queries you may have.

Kind Regards,
Goddiva
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Gotta give them 10 out 10 for trying!!

I know that the sale didn't go as well as could be expected, obviously need to find another way of getting the deals out to us the customer.
But i must admit i had a fun afternoon, obviously some people didn't have the time to spare to sit and keep pushing the refresh button, but in my case it paid off in the end!!
Also can't fault the customer service team i dealt with a lady called "Ayla" and she couldn't have been more helpful and will definately use them again!!
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Wonderful

these people are geniuses! Celeb copies at cheap money! Was happy to find their site after I'd paid 3x the price in a 'boutique' for their products!!!!
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Fab Styles and good quality

I bought couple of dresses for my girl for Valentines day and Guess what ? she is double happy :-). Thanks to Goddiva. Nice styles and good quality. It arrived on time and I am happy that I made my girl happy.
Will return soon... Thx
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Great service, fast delivery and a very satisfied customer!

I looked through the reviews here on Trust Pilot prior to buying a dress with Goddiva and as all the the negative comments just related to unhappy people who missed out on a popular flash sale I went ahead and placed an order.

I bought a dress for my girlfriend for Valetine's day, VERY fast next day delivery service to my place of work - gave it to her yesterday and she absolutely loves it! Would definitely recommend. Thanks Goddiva!
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Excellent service, excellent dresses and excellent communication

The website crashed during their 3p sale - which is expected considering the amount of web traffic and numerous visitors trying to basket the same item. Unfortunately, this has skewed the feedback of a very good company in my opinion.

My experience is different. I ordered a few dresses from Goddiva on the 29th December and received them today (31st) morning. Despite the recent bad weather and xmas/ new year rush I have found they really do try their best to get items out on time and I received good communication of when my items were despatched and when they would arrive so I could ensure I was home.

The dresses were faultless! I was thrilled as I bought some of them in the sale section - paid only a 1/3 of the price! Really good material, quality and fit. Used their measurement guide to ensure the dresses would fit. Overall very happy and would certainly shop with them again.
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Brilliant service!

I ordered a dress before 2pm, and as promised, it arrived promptly the next day, having recieved both an email and a text with notification of a specific hourly delivery slot.

Delivery was free too!

Fab Service! Will use again!

Sam
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Wonderful Company And Customer Service Team

I received my 3p dress from the promotion Goddiva had a few weeks ago and I am very pleased with it :)

Goddiva was very prepared for the 3p sale however the amount of people who tryed to get a 3p dress on the day was totally unexpected I was so surprised myself as a customer as to how many people were trying to access the website on the day.
Goddiva delt with this unexpected situation very well. There customer service team were excellent they had lots of people calling them as having trouble due to the very high volume of customers trying to purchase a 3p dress but they remained very professional, they were excellent!!

Goddiva certainly done there best to sell as many people as possible a 3p dress and like many many other customers I did receive my 3p dress.
I have much praise for this company.

Goddiva Details

About this company

Party, Evening and Celebrity dresses – endless selection of styles, colours and the latest celebrity trends – in the Goddiva boutique at fantastic prices.

Visit Goddiva

Category

Goddiva is ranked 49 out of 94 in the category

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