Goddiva reviews

Goddiva reviews

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Great dresses great service

I have ordered dresses from goddiva and they arrived the next day and exceeded my expectations they were beautiful dresses great quality. I wouldn't hesitate to buy from goddiva again and i reccomend goddiva to all my friends.

Also too add the recent 3p dress sale was certainly not a scam as some disapointed customers seem to think, i actually did manage to get a dress for 3p. it was bound to be a popular sale and bound to be difficult to get one, but it was a genuine promotion, The best sale i have ever seen although the website just wasn't ready for the amount of customers.
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TOP RATING

I was one of the lucky customers who managed to bag a 3p dress but i also have 4 friends who got through. We are all soooo pleased with our dresses and the excellent customer services. For those people who have rated goddiva.co.uk poorly its just because they are upset they didnt get a bargain. THANKYOU goddiva xxx
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great in every way!

yes i did get a 3p dress but i was sat for 2 hours just like everybody else! There is no way goddiva could have done any more to prepare for this and as with any website if you get too much traffic - it crashes. Goddiva kept customers up to date via facebook and i also called them during the sale and recieved amazing customer service. The dresses are fabulous quality and free delivery, it doesnt get much better! Goddiva as a company tried to do a really good thing for their customers and i cant understand why they are getting so much grief for it. I am a customer for life now and have already bought another dress since the sale. keep up the fab work goddiva!!!!!!!!!!
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Very Happy with this company!!

I had never previously purchased anything from Goddiva before, but their 3p dress sale with free P&P seemed like an amazing deal, and it was!!

There was a lot of problems with the website as a lot of customers were trying to get a dress for 3p, so the servers crashed, which is to be expected with bug promotions like this, it really is just down to luck. There were a lot of unhappy customers due to this promotion but I can assure you that Goddiva are a great company from my experience.

Received my dress within a couple of days, and I am so pleased with it. I actually think the quality is very good, the dress feels true to size.

I will definitely be buying from Goddiva in the future!
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REDEEMED!

I am sorry for my previous review which I have removed because after I wrote it Goddiva went ALL OUT to answer customers queries and even gave such PERSONAL service of ringing back customers to keep them informed of the progress of their dress order which they HONOURED if it was in stock ... I really feel now that Goddiva did their best and went all out to rectify the problem within their means and have done such a great job in redeeming themselves and listening to / hearing the customers that I feel valued and appreciated enough to say that because of the way they handled things AFTER things went wrong that they have now GOT A CUSTOMER FOR LIFE! :-))
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Excellent Service

I bought a dress through the 3p sale and am absolutely delighted. The website did crash which was understandable in the circumstances. The customer service at Goddiva was excellent, I managed to get my dress into my basket but could not finish the transaction, I spoke to Goddiva and when the website went live again I finished my purchase. My dress was delivered within 2 days and its gorgeous. Praise certainly goes to Goddiva for dealing with this in a very professional and courteous manner and I would have no qualms in the future ordering from them.
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Super fast Service

I was one of the lucky people to get a 3p dress. It did take a while of constantly refreshing the webpage but that was to be expected as there was so many people trying at the same time. The dress arrived very quickly and was well packaged. The dress itself was lovely and really good quality. I think people have been too harsh on this company as how many copanies do you see selling dresses for 3p with free postage??? It was a generous offer by the company as they didnt have to do this and unfortunately not everbody was lucky enough. You win some you lose some!! Its like Take That tickets bet not all of you managed to get them last Friday due to system overload?? thanks Goddiva will be back again soon xxx
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Terrible

I managed to get a 3p dress but have still not received it, order says pending approval. There has been no reply to my emails and cannot get through on the telephone. It's a shame as even with all the bad hype, I was willing to stick up for this company, but if it cannot even deliver on next day, or even 3 day's after order delivery then I am unable to continue to look positively on the company.
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Excellent company !! :)

I brought a dress through the 3p flash sale and although i did have trouble (as expected with such a good sale going on) i am very happy with the response i got from Goddiva. The dress is gorgeous and i would recommend them to others, and i will be shopping with them again plus you also get free postage!! Very happy customer :)
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Unprofessional and poorly managed company

So disappointed with the customer service I felt compelled to make a complaint directly to the company. See extract below.

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I am surprised to receive this response from you for the following reasons.

Firstly the high traffic to your website although was an exceptionally naive mistake to make, considering the marketing you afforded your promotion, was essentially not a conscious decision on your part therefore although foolish many can understand why it happened.

However what followed was a serious lack of communication and poor management. It would seem many people wasted an incredible amount of time not knowing what was happening. Rather than rectify this situation you chose to prolong it by extending your sale but offering no assistance to those you requested it. You had ample of opportunity to inform your potential clients of the situation but you chose not too. For those that actually managed to get as far as having a dress in their basket and submitting their order when again the system crashed, decided to contact your office to discuss the matter. Like me, many were told that the order would be honoured if the dress was in your basket. As you very well know I, along with many others had a dress in my basket which remained in there for the rest of the day. This was evident from logging back into to the website later the same day.

What is surprising with this scenario is that your staff, representatives of the Goddiva Ltd and therefore authorised by Goddiva Ltd, advised me to send an email with all the details and if the dress was in the basket the sale would be honoured. The email I received in response to completing your instructions clearly states that you are not going to honour anything. Once again you have wasted my time, misrepresented yourself and your management has made the dishonourable decision in a very unprofessional manner.

I hope you fully understand that it is not the inadequate capability of your website to deal with the high volume of traffic from your 3p sale that you should be held accountable for, but for your actions on how you conducted yourself during the sale period and your conscionable actions after the event.

Please ensure this email reaches the management team as I believe on reflection of the whole event those in authority managed poorly and clearly extensive training is required in order to rebuild the reputation of Goddiva Ltd and deal with the repercussions.

I am disappointed your staff wasted my time and will always remember the underhanded and unprofessional way in which you dealt with my query.

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Gotta Looove Goddiva!!

Just plain wonderfull.
And I didn't get a 3p dress ;)
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Waste of 3 hours

The site was ridiculous, wasn't prepared for at all !
Announcments should have been made and if it was too much to handle it should have been frozen untill it was sorted.
Could not get past checkout so gave up in the end.
It's very sad for those doing it in lunch hours etc ...I'm sure it's the first and last time I use this company
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Shocking.

Rubbish, sale was a complete scam.
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Dreadful service

I've spent all afternoon trying to check out from the 3p sale, and needless to say I never managed too. This was not only a very infuriating ordeal, but it was worsened by Goddiva saying the sale went "as anticipated"!

I won't be using this company again, as I feel this was simply an advertising campaign and very limited people got a dress for 3p, compared to the huge advertising they did.
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Great Site

Hit refresh enough times and you could get a dress for 3 p! Why people think they are entitled to dresses for 3 p without a bit of effort baffles me.
If you had spend less time moaning on money saving expert and more time hitting refresh you might have got a couple of dresses like me :P
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Awful

the 3p sale was an absolute farce- it took me 2 hours to get to the payment stage and each of the 2 times i managed it, it went to an error page when i clicked confirm.
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fail

website a sham.. total waste of 3 hours
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Poor service

Poor service today and no one help.... Tried for 2 hours and got nowhere
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Waste of time

they advertised a 3p dress sale, great I though. HOWEVER, they didnt anticipate how many people would try and log on to their site. The site was constantly down, when people wrote on various forms of social media they didnt have the common decency to respond. Just put out blank messages saying the sale was extended by another hour, or to not go on the site for 5 minutes whilst they fix the problem. VERY poor service. If my company worked like that it wouldnt be about.

now 3 hours later, website is still down.. very very poor showing
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Awful service.

Awful service. Very very little communication with its customers. Won't be using EVER.

Goddiva Details

About this company

Party, Evening and Celebrity dresses – endless selection of styles, colours and the latest celebrity trends – in the Goddiva boutique at fantastic prices.

Visit Goddiva

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Goddiva is ranked 49 out of 94 in the category

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