Golden Tours reviews

Golden Tours reviews

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Review by confirmed purchaser

Very informative and easy way to see the sights

Took two tours Golden Tours.
One was David and Saleem to Warwick Castle, Stratford-Upon-Avon, Oxford and a drive through the Cotswolds. David was extremely knowledgeable about the sights and gave a lot of history behind them. I would definitely recommend him and would take other tours with him. The only drawback to this tour, which we knew going in, is that the time in Stratford and Oxford was limited. These two could have used a day in itself, but with limited time in England it was a good choice.
The second tour was with Omar and Michael to Salisbury Cathedral, Stonehenge and Bath. Omar was good in describing the places we were to see as well as managing to get the whole group back to the bus on time. Salisbury and Stonehenge were amazing with just the right amount of time to see both. Bath definitely needed whole day in the city, but the tour of the Roman Baths was awesome.
Glad we did both tours as we not only got to see the sights we wanted, we also got to see additional sights not originally in our plan. We also got to learn the history of the places we went to with some facts that one would have to research to find out about.
Would recommend Golden Tours to friends and family.
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Review by confirmed purchaser

Golden Tours did a great job for us in London & Stonehenge!

We booked our tours from Canada online and received prompt and courteous responses providing all information we needed. Tours left on time, our guide as fantastic and would not hesitate to book with them again.
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Review by confirmed purchaser

Great tour with an experience guide

Enjoyed the tour to Salibury, Bath city and stone Hedge. The bus coach was comfortable and the ride was very smooth. Our guide gave us in depth knowledge of the attractions. Its a memorable trip which i will definitely recommend to my friends.
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Review by confirmed purchaser

so professional

We had the no frills tour to Stonehenge, no tour guide. Our bus driver,Michael, was more entertaining and informative than anything. We enjoyed our trip going and returning. Super.
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Simply Paris - Simply terrible

I was not at all pleased with my Paris day trip.
First I had to wait at the concierge desk at 5 am, the driver had apparently been told 4:50 and was unfriendly and upset at the fact that we were late (we were there before 5 the time I was told).
We then made our way to St. Pancras station. Once inside the station I looked for our representative. But there was nobody there from Golden Tours. One of the other two tour companies representatives informed us that our rep was always late. I don't know why we would have to be at the station at least 30 minutes before Golden tours arrives.
We received our welcome pack and proceeded through security.
Once inside we looked at our information and found out that although we booked 4 tickets together (same time, same credit card, all under one name) we were not sitting together. I attempted to change the tickets for other seats but it was not possible on the journey to Paris as we were booked as a group of six not four (no idea who the other 2 people were). I was able to change for the return trip as there were seats available.
Upon arrival in Paris we found our tour guide and proceeded to the panoramic tour. It would have been great information to know that almost all the major landmarks can only be viewed well if seated on the left side of the bus (of course I had chosen to sit on the right).
Then on to the Eiffel tower. I was informed that on the date chosen "there will only be a quick photo stop". I was fine with this but didn't realize that a quick photo stop meant we don't stop we simply drive past it try to get a photo out the window of the bus as we drive past and the other tour buses block your view.
Then the Seine river cruise. Again most of the landmarks can only be viewed well from the left side of the boat. The seating is cramped and uncomfortable (I am over six feet tall and had a choice of my knees or my shins to be pressed against a metal bar of the seats in front of me. The audio guide is similar to a large telephone that you have to hold to your ear to hear then put down and miss part of the commentary if you want to take a picture or stand up for a better view.
Then to the Montparnasse Tower. It is what I expected and has a spectacular view. However there is repair work being done outside. A worker was sandblasting and was not properly closed off so as we walked past to access the tower we also received some sandblast blown at us.
Then the return journey went well boarded Eurostar and left. But as luck would have it there was a lightening strike or something so we were stopped, stuck, locked on the train for approximately 4 hours being told little to no info as to what was going on and we would have to return to Paris with our dead cell phones and no money. It was finally repaired so instead of the 9:39pm London arrival it was 1:45am. I still do not know if I will receive and compensation for this event.
I am aware that some of this is not under Golden tours control, however it is all part of the tour and it was not a very pleasant experience it was stressful and disappointing.
Goldentours

Reply from Goldentours

Thank you for taking the time to comment and bring this to our attention.

Naturally, as a responsible company, we take all negative feedback, very seriously and will investigate when given the chance, with a reply. Our aim is to keep on improving not only our customer experiences but also their expectations.
Our customer service department has noted that you have been in contact with them and they are presently in communication with you. If you need any further help on this issue then please don’t hesitate to contact them on customerservices@goldentours.com

Thank you
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Review by confirmed purchaser

Enjoyable trip

Had a good time but tish was unorganized at times. Walked to fast for the elderly that we're in group and left them behind at Windsor.
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Review by confirmed purchaser

Efficient and good value service.

Obtaining the tickets was easy and the saving in cost was worthwhile. I would use the service again and/or recommend it to anybody.
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Review by confirmed purchaser

Busy schedule, but worth it.

This was a good value tour. Tour guide and driver's were excellent and although
a full and busy day, it was not too tiring. The visited subjects were interesting
and worth the effort.
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Review by confirmed purchaser

No stress sightseeing

I took 3 trips with Golden Tours on my recent trip to the UK. Two day long coach trips and one walking tour of London.
I found the pick up from a local hotel to be an efficient process to bring participants from all over London to the central starting point.
Guides on both trips were quite knowledgeable about the destinations, and on one, the guide, Arja went out of her way at the meal break to sit with me as I was the only 'solo' passenger. I really appreciated that and the way she made sure everyone was comfortable about their options to get back to their accommodation at the end of the day.
I would definitely suggest to any friends going to London, that they take one or two tours with Golden.
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Review by confirmed purchaser

Wonderful time in Liverpool.

Great tour, friendly and knowledgable guide. Its too bad the big bus couldn't go down to all of the locations though. However, a great bus.
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Review by confirmed purchaser

Historic and modern London with an approachable, well-informed guide

Our tour of historic and modern London with our tour guide Margo was a thoroughly enjoyable and educational experience. The tour tooks us through the major points of interest in central London, with Margo not only pointing out the sights but also commenting on history and contemporary meanings. She responded immediately to questions with enthusiasm. This tour oriented us to the city and prepared us to explore further on our own.
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Review by confirmed purchaser

Convient way for Americans to spend a day in Paris

Booking the tour was simple and picking up the tour package at the Eurostar station was hassle free. The Golden tours desk was easy to locate and are Eurostar tickets, subway pass and map where all in an envelope waiting for us. Having the Paris subway pass on arrival saved us time and headaches attempting to get a subway day pass on arrival in Paris, especially because my wife and I do not understand French. The Seine River Cruise was a great addition to the tour and it boarded conveniently close to the Eiffel tower. Overall it was a great self guided trip.
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Review by confirmed purchaser

excellent service especially our tour guide

In a day tour, my whole family can visit the three great interesting places in London. We have great day in our first time visit to UK. Perfect tour arrangement and perfect tour timing for each interesting place. Highly experienced tour guide added a lot of joy and information to our tour. Thank you very much.
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Review by confirmed purchaser

Entretenido viaje, muy buena organizacion de tiempos

Muy recomendable viaje, los tiempos son suficientes para mi gusto, aunque el clima no nos acompaño el guía muy simpático hizo muy llevadero el viaje. El regreso por no ser en Victoria complica a algunos pasajeros.
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Review by confirmed purchaser

easy booking.

booked tickets on line for a visit to tower of london. found booking with golden tours straight forward and would certainly use again.
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Review by confirmed purchaser

Professional guide, skilled busdriver, fantastic experience and great organization!

Got picked up in the morning, close to our hotel in South Kensington, for a trip to Salisbury cathedral, Stonehenge and Bath. The third time I took an excursion with Golden Tours. Never been disappointed. Graham, the guide, was great and told us a lot of interesting facts. Next time in London I will definately go on a day trip with Golden Tours again
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Review by confirmed purchaser

Great value especially with the travel included

Having the entrance feed already paid for saved us time and money. I am sure we saw more things with the pass than we would have if we had to pay for each thing individually. The travel pass was awesome. We could go wherever we liked without additional expense.
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Review by confirmed purchaser

Do you want to find a wonderland - Here it is in England countryside!

We were absolutely absorbed by the blue sky and green view all the way in our day tours in England. It made you forget all worries and be part of nature. We felt Warwick castle, Bath and Cambridge may be the best choice. The histroy, the secenary, the past and present were all coming to you for a moment, standing on the scenic site, you could let your imagination fly and try to communicate with historic figures. The tour guides David and Sue are friendly, helpful and knowlegeable. The package tour is rewarding.
Only one thing to mention. The summer time begins on the last sunday of March. The travel agency might remind the clients of the time change, otherwise, some of foreigners are likely to miss the bus.
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Review by confirmed purchaser

amazing tour!!!!

I will repeat it without a shadow of a doubt!!
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Review by confirmed purchaser

English history and charm all in one day.

Thoroughly enjoyable day, T6 to Warwick Castle, Stratford upon Avon, Cotswalds and Oxford. Tour was exactly as described, very well organised and time spent in each location was just right. The tour guide was very friendly and informative without being OTT! Would definitely recommend Golden Tours, hassle free way to be a tourist!

Goldentours Details

Why Should you book with Golden Tours?

We Promise: 1.) No hidden costs – the price you see is the price you pay 2.) If you find the same activity or tour sold for less, we will refund the difference 3.) Great time on our tours guaranteed!

About this company

Golden Tours is London's leading Sightseeing company offering a wide range of daily tours covering all of London Attractions. Our range of products includes London Attractions, London Tours, London Sightseeing Tours, Bus Tours, Paris Tours, Rome Tours.

Visit Golden Tours

Contact information

Call us on: 02072337030
We live here: 4 Fountain Square, 123 -151 Buckingham Palace Road,
SW1W 9SH London
United Kingdom

Category

Golden Tours is ranked 2 out of 2 in the category Cultural Tours

Golden Tours is ranked 18 out of 21 in the category

Golden Tours is ranked 43 out of 62 in the category Travel Agency

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