I initially joined trustpilot to write a poor review as I felt I had been let down badly by them. However I have completely changed my mind. I ordered a personalized poster for my grandson who lives in Australia and having paid for express delivery expected it to arrive in time for us leaving, to take with us. to cut a long story short ,we did not get the poster in time as gonedigging had been let down by their supplier. They sent the poster to Australia and refunded my money. the poster arrived today( 2 days after we arrived). one happy grandson, not to mention grandparents.
I ordered 3 books, 2 had the incorrect street name so I had to pay again for the addresses to be correct. Was told the replacements I had paid for would arrive on the 17th, on the 16th the website still said this. The 17th came and the books didnt. I checked the site on the 18th and it now states 27th December, which means a late christmas present thanks to them.
After speaking with customer services they gave me the option of waiting or cancelling the order. They couldnt care less.
I got a personalised football book for partner and I was really impressed the quality is fantastic, it was with me by 4 to 5 days and it is well worth the money I know he will be impressed when he opens it for Christmas I have wrapped it up already as I can not stop reading it myself and I don't want him to catch me and to spoil it for him.
I ordered a personalised calender for boyfriends dad it arrived and we both was very very impressed ....