Goodstead Limited reviews

I returned the order back afew days ago and i am still waiting to refund me.

I recently ordered some items from Goodstead, but after receiving them, I sent then back for a refund.
Just been on the Goodstead website to contact them about my refund and the shop has now shut! Do you how I could get my money back?

This store has ripped me off over £200

I purchased a coat online on 04/02/13 . The item was returned on 06/02 and I was emailed by "Ian" to say I would be fully refunded.
Today's date, 14/02, I have still not received a refund . I went to their site to find out they have ceased trading. There is no answer to the telephone and any emails are returned undeliverable.
This store owes me £216

Very fast service and communication. The website promo code wasn't working at first so that's why i took one star off.

Very fast service and communication. The website promo code wasn't working at first so that's why i took one star off.

Excellent Service

Brilliant service, very happy with my purchase. Many Thanks

Delivery small print

I dont have too much of an issue. I ordered a shirt for next day delivery at lunchtime and the next day it didn't get delivered. I called and because i order at 12.22, i go into the next days post. The deadline was 12.
Thought that was a bit lame tbh, considering i'd paid a fiver for deliver.
They sorted it out so i got it the following day by royal mail, so got there in the end. They seem like cool people and I may use them again.

Great service, thank you.

Goodstead gave me a specific service by preordering a limited edition jacket.
Great service as for a great company.
thank you.

Product has not arrived - I'll get back to you.

Product has not arrived - I'll get back to you.

31 January 2013

Reply from Goodstead Limited

Hi Alan,

The order hasn't arrived because DHL can't ship to a PO Box address. They are trying to contact you but you provided us with a "0000000000" phone number when placing your order. Please get in touch.

Excellent service and great product

Purchased the 'skyfall' Barbour coat on pre-order as sold out everywhere in november.Goodstead recommended by GQ magazine. Used the sizing guide to order which turned out to be a perfect fit- don't rely on your normal sizing use the measurements. I also phoned the store to confirm the sizing (ie from what part of body measured from) and store rep was very informative. Email confirmation sent and recieved the next day. Jacket is fantastic - really pleased and would use Goodstead again.

Great price, service and delivery.

Goodstead was a great experience. The salesperson I spoke with was helpful, patient and clear. Any email I sent resulted in a quick reply. My merchandise was delivered in a timely fashion and the product was as advertised. High marks all around!

Excellent Service.

Courteous, polite, knowledgeable and prompt.
They were extremely helpful and did everything they said they would.
I can't fault them.
Would recommend them to anyone.

Great Experience

Seamless experience using Goodstead for the first time. Fast shipment when item was available. Thank you.

Perfect international transaction

Nice item, lovely package, fast international delivery

Great service, couldn't be happier!

I was exchanging an item due to the size not being quite right the first time - they dealt with this incredibly quickly and no fuss. Excellent service!

Very good!

Excellent. Nothing to complain about... Everything ran very smoothly!

professionnal

fast delivery and pro.

Very helpful and excellent service

Perfect – no reservations, I would recommend this company to anyone.

barbour jacket

excellent service,my son is delighted with his coat,which Goodsteads gave me the chance to purchase ,after trying at least 12 other companies,i am really grateful.A Brownjohn.

Very impressed with the quality of service, would recommend to anyone.

I was very pleased with service provided by Goodstead. I had an item on pre order and they kept me informed every step of the way. Service was very good from start to finish.

Brilliant and quick

Worth the delivery charge

brilliant,

fast delivery + returns great communication and general service. large selection of designs reasonable priced

fast and serious

fast dispaching and delivery

good quality & personal service

I was delighted when my mail was answered by a real person, not using a template, in a quick and informative way. great!

5 stars

Good, quick and efficient service. I would not hesitate to recommend.

Amazing

fast delievery, will shop again

Great service offered

Goodstead have good prices and quickly dispatched my order to me. The product was exactly as described, in a completely new condition.

Excellent service!!

Fast shipping, product as described in perfect condition. Will shop again.

Goodstead are the Best!!!!

I Collected my Barbour Beacon Heritage Sports Jacket (or Bond Skyfall jacket as it now seems to be known!!) which I preordered mid November from Goodstead. Just wanted to thank Ian and all the Goodstead crew for a fantastic service. The store without doubt has the coolest stock and the most helpful and knowledgeable and helpful staff in Edinburgh if not the UK. Please shop with them. Thanks again Goodstead.

My order arrived very quickly and I was completely satisfied. Highly Recommended!

I ordered the Barbour Wool Sporting Dark Brown and a pair of Converse Chuck Taylor Jack Purcell Plaids. Both were offered at fantastic prices. I would not hesitate to order from Goodstead again.

Great service - great clobber - great prices.

Wouldn't tell too many friends as it will get too popular !

Perfect!

All worked out perfectly. Excellent service ! Thank you

Postal service lets you down

Ordered my item on the 3rd of jan and now the 10th. Paid for express post and still don't have item. DHL didn't even try to deliver until I contacted them to question my item. Told them I would pick it up tomorow as no one would be in and they tried to deliver today when I'd said not to. Hoping my purchase is good after all this!

11 January 2013

Reply from Goodstead Limited

Hi Jane,

Sorry to hear you had trouble getting your parcel from DHL. By looking at the tracking information you were emailed on the 3rd the package went out for delivery on the 4th as it should do. The courier obviously had trouble delivering the parcel for some reason and it was held at your local depot.

Unfortunately sometimes couriers have trouble delivering but we provide customers with full tracking information so they can locate the package if there are any issues. It's the best we can do.

Outstanding

Both instore and online,Goodstead offers fantastic customer service with a simple ordering facility online.

Don't change a winning formula.

I still hope, I'll receive my order

Making an order at Goodstead, I've chosen an option "delivery with DHL". Instead of that my parcel was sent with Royal Mail, which is at least three times longer and less convеnient than DHL.
As a result I still haven't received my order, I can't even track it, and I don't know whether I receive it all.
The communication with Goodstead personal also was not pleasant: they explained me that the reason they've chosen a shipping method for me is that parcels are often being stolen at DHL. Which is sounds very unconvincing. Especially in comparison with poor reputation of Russian Post - Royal Mail partner in my country.

10 January 2013

Reply from Goodstead Limited

Alexey,

It states on our website that we only use Royal Mail for Russian orders as DHL and other couriers often have problems with Russian Customs. We ship to Russia a lot and 99% of our customers agree that things go missing with DHL, even DHL tell us they have an issue getting things through Russian customs. We do not lie to our customers.

http://www.goodstead.co.uk/delivery/

Best mens wear store in Edinburgh

Together with Dick's, this is the best mens wear store in Edinburgh.

The perfect way to shop.

A very good service got my coat for a lot cheaper than what it was advertised at a couple of other shops. And it was dispatched very quickly considering I ordered it in and around the Christmas holidays.

This store owes me £ 150

I placed an order for 2 months and my parcel is not! On the email they do not respond for a long time and today I saw that they were closed.
This store owes me £ 150

Alexei Von Alexeyev found this review useful

07 January 2013

Reply from Goodstead Limited

Hi Nadezhda,

It states on our website that we only use Royal Mail for Russian orders as DHL and other couriers often have problems with Russian Customs.

http://www.goodstead.co.uk/delivery/

Delivery to Russia can be around 5 business days and due to the New Years holidays the extra delay is normal.

Thanks,

Awesome!!

Great service!! My order arrived very quickly despite the busy time of year. Look forward to checking out the new arrivals!

Fast shipping

This was shipped out right away, love my purchase! The only thing was they didn't put my name on the package. Fortunately I work at a small company and they sent around an all-staff email and I figured it was for me, but at a bigger company that would have been a bummer.

06 January 2013

Reply from Goodstead Limited

Hi Rachel,

Thanks for your comments.

I'm not quite sure how this happened as our shipping labels are created automatially from the details entered by the customer. I've reprinted your invoice and your name was on the label but I'll get someone to take a look to see why this happened on this occassion.

Excellent products good service

Good quality product, good communication and delivery.

Would happily use again

Can't wait for my Skyfall jacket to arrive :-)

very quickly

very serious and affidability web shop