Shop on a regular basis in Go outdoors Warrington. As an avid dog walker Im forever purchasing new pieces of clothing or walking accessories and the staff have always been extremely helpful. Definitely give 5 stars and will be certainly visiting again.
I found a cheaper price, for an identical product, online. I took the price guarantee challenge. I completed the simple form online and received acknowledgement within 5 minutes. Within 24 hours Go Outdoors agreed that my claim was valid and issued a reference number that was valid for 7 days to purchase said item from their stores, or online, at a reduced price.
store staff were very helpful and wished me luck with any further price challenges and acknowledged I had achieved a very good price for the item.
Go Outdoors is one of my most favourite shops and I recommend it to anyone looking for good quality gear at great prices. Sometimes the stock in-store can be low on certain brands. However it doesn't stop me popping in to take a look. Every time I have been delighted by the staffs assistance and the discount prices. This last time I asked for the price guarantee as I had seen the same jacket cheaper on line. Sure enough, with smiles, I was given the jacket at 10% less than the on-line price I had seen. Made my day. Thank you Go Outdoors.
Quite competitive on price and then more if you find the item available online elsewhere. The range of walking boots in stock is impressive and the berghaus boots I chose ended up down from £110 to £85 with price match and extra 10% reduction. Tried on my boots then allowed to keep them on for a good 30 minutes while exploring the store by the helpful staff.
Was wondering how the price match promise would work out, but no worries - just presented the item on my smartphone amazon app and as long as available ( in stock) that was the deal done at the till.
So easily covered the £5 membership fee at the point of purchase.
So why buy online when you can try and buy from a massive selection of top brands from hitech (value) to berghaus (hi-spec) goods.
I was shopping at the Edinburgh Store recently and needed some advice on what backpacks were appropriate for my son, and to understand what the differences were between the cheapest and more expensive options. The member of staff was articulate, and willingly gave me some impartial advice which helped me make a decision. Ultimately his recommendation was spot on. This is the kind of service that justifies buying from a store rather than on-line.
superb member of staff who knew his stuff & was very enthusiastic about a number of products. Gave us the knowledge we needed to make an informed decision about which bags to buy. Subsequently ordered online & products were delivered quickly & efficiently.
Been waiting for nearly a month for a camping gaz 907 refill from the Wakefield store, £19.99 when they were out of stock, now they are available they have gone up to £22.50. Got one from another supplier in Huddersfield for £19.99 instead
I was in the market for a new pair of hiking boots. Arrived at Bedford Go Outdoors knowing the shoe I was after. Good job to as the assistant in the shoe department wasn't overly helpful. A local store has previously spent 40 mins with me measuring and fitting the correct boot for my needs. Unfortunately cost was a big factor so I was forced to take advantage of Go Outdoors price match + 10% offer. I was handed the boots by the assistant who then just left me to it. The boots were in stock do I decided to take the boots. Having already found a cheaper supplier on the Internet GO Outdoors had no problem selling them to me at a discounted price. To sum up I got the boots I wanted at a great price. They just need to work on customer service.
I have used the 10% lower that any internet based price offer at Go Outdoors and think this is a great offer. They have honoured the promise quite happily and this wins my vote when it come to shopping.
Great Shopping experience.
Ordered a few thing on click on collect and they never confirm unless you chase and say it not in stock. 1st time i ordered they never confirmed and when I chased 24 hrs later they said they had not done it but come down as they had lots in so it was not worth it. Last time I used it they told me after I chased 24hrs after it was out of stock but my sister in law went in the shop the next day and they were in stock so just not called. Email said they would call me to see about alternative as it was no longer available then after I complained nobody called they emailed saying apols for the service and somebody would contact me and nobody did. Then the manager emailed for my number to call me because I had had poor service and 48 hrs later had not bothered.
Click and collect is suppose to save time but there's is poor. Do not buy sale items if you see them on other sites as by the time they tell you they don't have them other site deals sell out. No longer available meant they forget or we are not bothered as in our case the wife went down and the items were there. A actual call as promised saying we made a mistake and have them in would be great.
I ordered a Gobi 4 tent & Footprint from Go Outdoors online, using my Discount Card,
Great price & delivered ahead of schedule. I put it up as a trial run in my back garden, on my own, & it does what it says, I took 30 mins to put it up, learnt a few little tricks in the process, like not unfolding the poles all the way out al lat once. easy to. put down, & needs to be rolled up tight as I left the inner bedroom attached. will see if it has paid off when I put it up for real at the end of this month
Iv been to go outdoors a lot and its the little things that makes it a great place the staff are friendly and knoladgeable a few even work as mountain rescue the guarantee they do is brilliant they have always honoured it 10% off the price you find why shop anywhere else their is always staff to help and they greet you at the door this isn't your avarege down the mill store these people actually care and are happy to be working their hence the 5 star rateing .
found a rucksack I liked gooutdoors price matched it and had it ready for collection within the hour. Staff adjusted the rucksack and provided excellent advice and information on the product even though the shop was busy the sales assistant took his time to explain all the features and to make sure ii was happy with my purchase and it fulfilled my requirements will definitely be back
I bought a tent for using at motorbike rallies and bought one with a large porch area for holding helmets, bike clothing etc. On the first night the porch door zip burst open in a force 3 (which is next to nothing). The rain soaked all my bike gear, helmet, clothes, etc. I had to macguyver various ways to try and hold it together including duct tape, safety pins, etc. But alas everything was soaked and it totally ruined my weekend. (And let me tell you theres nothing worse than being cold and wet, especially when you have to drive a long way on a motorbike). This wasnt a cheap tent either, and Im used to working with camping gear.
I contacted them and they arranged for the tent to be collected from my house. After a couple of weeks the tent still had not been collected so I had to contact them again. It was finally collected a few days later. That was about a month ago and I still havent received a refund or replacement tent. I have phoned them 3 times since to chase it and I keep getting passed from pillar to post. Three people have told me they were going to look into it and phone me back. Not one person has actually phoned me back.
This is easily the worst online shopping experience I have ever had.
Thanks very much Go outdoors.
I bought a body protector on-line for my daughter. When it arrived, it didn't fit so I tried to return it to the nearest store. I was told that the terms and conditions state that safety equipment cannot be returned. The item was clearly completely unworn and the sales assistant was very helpful and ultimately agreed to a full refund on this basis, whilst making it clear that Go Outdoors did not have to do this. Whilst I accept the reasons for the policy and that this is probably in the terms and conditions, GO must be aware that few people read the fine print first, and need to make it much more visible, when buying safety equipment, that they will not accept returns. This does make it virtually impossible to buy this on-line though.
I knew that Go Outdoors price matched and deducted 10% off items found cheaper elsewhere but had not used this service until the other day. I was looking for a Campingaz Stove and had seen them in many places, but like Go Outdoors so went to purchase it there first. On looking it was £10 dearer. The young girl at the counter was so helpful and explained what she needed to do and the transaction was quick and easy. Plus we received a further 10% deduction.
This is lightweight and easy to use. It looks less bulky for use around town as we have another baby carrier for hiking as well. I would have preferred this one to have more pockets at the front so that I can store keys, phone, money etc rather than have to carry another bag as access to pockets are restricted when this is in motion. However, there is storage for baby items in the carrier which is useful. The only downfall is that should your baby fall asleep whilst in the carrier there isn't much in the way of neck/head support - there is a pad which is level to the baby's chin but its not likely they fall asleep on this or in this way. Otherwise, a very good product overall and I find it easier to use than taking the pram particularly as we bought it because our baby really dislikes sitting in the pram.
We placed our order on the 8 days in advance of going on holiday having chosen 3-5 days delivery which all seemed to be OK as everything was in stock. I didn't take notice of the fact that the order could take up to 7 days to dispatch. We got the dispatch notification 6 days after order placement and the delivery arrived 2 days later, about half an hour after we had left for the holiday. The courier stuck a card through the door and left the parcel semi-concealed behind a bush in the front garden which is luckily where we found it when we got home a (rain-free) week later. I guess you can get spoilt by other online retailers shipping stuff out quickly so the delivery time is the only figure you need to worry about....
I have found that Go Outdoors has great quality staff who are happy and really interested in helping you, this back with their price promice means they are unbeatable on value.
What can I say, if you find something that you want, just check if Go Outdoors sell it and if they do, buy it from them at a guaranteed 10% cheaper than anywhere else, and this is complemented by really friendly staff.
10 out of 10 for price and service.
Your price match service has just saved me a fortune on one of the best rucksacks that money can buy. The service in the Cardiff store is second to none all the staff are very knowledgeable and friendly at all times, nothing is to much trouble for them. They are full of expert advise and very professional attitude. I feel like a valued customer and friend, not just another number.
I can't praise Go Outdoors and especially the staff at Cardiff high enough.
A very big thank you from one very happy camper.
No problems at all with the price matching. I was slightly apprehensive as if I was obtaining a valuable item below the market price, but Go Outdoors behaved as if I was doing them a favour by drawing their attention to a cheaper offer from a competitor.
I went to go outdoors to purchase 2 maps, 1 they did a price match with, with no problem but the 2nd map they said they wouldn't because the map at the other store was out of stock so they wouldn't do it even though that range of maps at the other store were all the same price which was less than the go outdoors price so a little disappointed. Thanks
Great service, knowledgable staff and they not only matched the best price I found on line they beat it by 10% saving me nearly £100
We were looking at buying an Aerobed and looked at the Aerobed website. There was a sale and all beds were half price. We attended Go Outdoors who were more than happy to help and matched the price without hesitation, even reducing the price a further 10%! Would recommend Go Outdoors to anyone. They even reserved it for us. Thanks.
Having been a customer of Go Outdoors for a couple of years, mostly buying ancilliary camping equipment, I was aware of the price guarantee and 10% match. However it was only recently that I was in a position to take advantage of it.
Unlike my expectations, this was a delight. Gave the sales girl the information, a quick check by the staff in the office and everything was sorted - no fuss, no mess and no hassle.
It's customer service like that that will keep me coming back.
The remote 25 is packed with features, for such a small daysack......poles, hydration and secure compartments.
Well padded straps and back padding including a wind tunnel for venting. complete with chest and waist belts to improve stability when needed on scambles.
All round a fanstatic grab and go pack for the hills and ideal for the kids bits on a days outing.
Bike was fully built and safety checked by go outdoors technician before purchase.
Within a week - the handlebars had slipped causing a near crash with a car and me to fall off the bike, the pedals had unscrewed, the brake cable was found to be broken, the brakes twisted out of alignment, the bottom bracket was found to be faulty with excessive play, the chain ring was bent, and the rear hub is not true.
New cable and bottom bracket and chain ring were fitted. The rest I don't trust Go Outdoors to deal with.
Product was just what I wanted and arrived quickly, great value for money. I have already recommended this company many times after purchasing many other great products from the York store. I shall continue to recommend it for its good service and value for money, to anyone looking for outdoorsy stuff! :)
Whilst fully happy with the pricematch - its a shame that you do all the leg work only to get a very small amount off items in return. Perhaps GoOutdoors could offer more incentives like a clubcard where you can earn points or given rewards for finding lower prices - that you can spend within the shop? The cycle computer I could have purchased elsewhere would have been 10% more - but would have been delivered next day - free of P&P. With Go outdoors it took best part of 4 days to arrive.
Just purchased a porch and carpet for a Voyager 6 tent both items look fantastic can't wait to use them on our next camping trip soon. Buying on line was easy and quick customer service was great will recommend Go Outdoors every time.
Go outdoors had everything I needed for d of expenditation but I am really worried that my stuff won't turn up for expenditation what is on Saturday and even if it does if something doesn't fit I am going to struggle to get it back.and I did order last Monday and its not Tuesday.does anyone have any advise on what I could do?
Disappointing service , only gaining 2 stars due to delivery provided next day ... free , after having to re-order . :-(
Good value stylish boots. Lightweight and waterproof. I bought these for walking the dogs
in the fields and they are ideal. Beware though, as other people have commented you will need a size bigger than usual. I am a size 8 but as I was buying online for home delivery I decided to order size 9 and was glad I did. Size 8 would definately have been too small.
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