Reply from Go Projectors
[REPLY]
- Reviews (91)
- Resolve Building Services Ltd
- 1 Review
Cheapest price - fast delivery
Was supposed to take a long delivery time, they hurried it along turned up faster than expected, 2 days!!!!
- Paul
- 1 Review
Excellent company with knowledgeble staff!
I emailed GoProjectors with a query on a 3d projector.
One of their staff contacted me and offered several well priced alternatives & arranged a demo at their showroom, which resulted in me buying a fantastic projector and receiving the best customer care I've experienced in a long time!
- Dave, Cardiff Camera Club
- 1 Review
Great Advice & Great Price
I was recommended Go Projectors, by members of other local clubs and was very happy with their service.
I phoned for general information with a specific model in mind and had a long chat with a very knowledgeable staff member who suggested a different model, which he thought would better fit our needs. He also came up with a good discount such that this, higher spec, unit came in under our original budget. Delivery was quick too.
Having bought and used it, we're not dissapointed.
- Olakunle
- 1 Review
Excellent service from order to delivery
My experience with your organisation was pleasant. No complaints at all, the product was equally superb.
many thanks.
- Peter
- 1 Review
very good and practical knowledgable advice
Was recommended a projector almost at half the cost of what was prepared to spend... which surprised me. Felt there were no sales tactics just solid informed advice. When I explained what I needed the projector for he understood and suggested a model - even said I could use it and replace it if it was not up to my requirements.
Very happy with the model I bought.
And I am sure would have spent 2 x what I did and may have had something less suitable for my needs.
- Paddy
- 1 Review
Stupendous
Spent several hours trying out different projectors before making a choice. I have never had such amazing service.
- Steven scb electronic
- 1 Review
- Richard
- 2 Reviews
Absolutely Fantastic machine.
Having been offered a better version Video projector than the one first ordered, of course one is cautious to what you are about to receive! But I needn't have been, as when the machine was duly unpacked, instructions read, we had a wall full of some drastic film that was on the wifes computer. The picture quality is excelent and so simple to operate too.
I found this company purely by accident and I am glad that I did. I had been looking on Ebay and all there is on there are crooks and crap machines. If you want a really good deal look no further, I was so pleased with the service they provided, I have recommended them to several other people in hoping that they will shop here too.
- Chris
- 1 Review
not satisfied at all
after the purchase was confirmed I received a call to say that the purchase had to be cancelled as your company did not accept credit card payments fro foreign cards.
so I guess I will have to take my business to the Americans who are more than will to take my money and at a better rate.
Reply from Go Projectors
Following each transaction, we inform customers that a secondary security check will be carried out. Where we have any doubts, we notify our customers immediately. In this instance, Chris was also notified immediately.
Unfortunately, the rate of card fraud with foreign registered cards for this industry is high, and this is borne out by the statistics.
We are truly sorry that we were not able to meet Chris's requirement, and the only reason why we had to cancel the transaction was to avert the relatively high potential risk.
Go Projectors is very customer focused and we pride ourselves on excellent customer service as can be seen by the numerous other reviews available here.
- Martin
- 1 Review
Couldn't be happier!
Nice helpful guy I talked to for some advice. Kept me informed about delivery. Projector is excellent and arrived when it should. What more can one ask for? Well, aftercare I guess; but since I've had no problems I can't review that; and, with a bit of luck, things will stay like that. A good buying experience.
- colin kear
- 1 Review
perfectly priced
for it,s size it pack,s a punch, with many more features than my old projector, very happy with purchase
exelent 3d capabilitys
- Henry
- 1 Review
helpful
Nervous about what would show up, but good advice and it works as promised
good advice and help, quick delivery !
I was looking for a projector to be used in daylight conditions and in multiple venues.(Churches) The gentleman I spoke to was very knowledgable and helpful.
Although I had picked out a Canon type he advised an InFocus one with some extras available free.
He told me I would be pleased with my purchase, and I have been, thank you.
It arrived the next day, and I am looking forward to using it soon.I had contacted other projector agents by e-mail,but have had no response at all. I assume they don't need my business. But thank you for you response, when I needed some guidance.
- Vale
- 2 Reviews
Excellent, friendly service
Emails were answered punctually, prices were very competitive and all enquiries were dealt with in an efficient friendly manner. We would recommend shopping with Go Projectors. The goods arrived next day when supply was 'in house', and within a couple of days when shipped directly from external sources.
- Keen
- 1 Review
ask for next day delivery came 5 days later they said it was damaged by courier and sent to wrong place when i got screen plug it in and it went bang wires not eath wright and short on wired a good
first time i used them they were very good to me but secornd time round problems make conplate still not got to me about wiring shorts and bad standed of wiring in product shame did so good first time round but did give refound on next day delivery but it took five days to come
Reply from Go Projectors
We pride ourselves in responding to customers' needs efficiently and effectively (as can be seen from the other reviews) and did the same here. However, there is very little one can do when 3rd parties start letting you down, and it regrettably happened more than once in this instance.
We remained in touch with the customer throughout. However, in light of the series of mishaps, we can fully understand his frustration.
- Richard
- 1 Review
Staff spent a lot of time helping me to chose the right product for me, and were very helpful and knowledgeable
Buying a digital projector from a website can be confusing because of the huge choice available. 'Goprojectors' make it much easier by providing a facility to visit their site and view a selection of projectors in operation. Experienced staff provided helpful information, and being able to view an image projected by two projectors side by side was very useful and enabled me to have confidence in my final selection.
- David
- 1 Review
looking for a home cinema projector - then take my advice
Unless you know exactly what you want dont buy a projector until you see it in action and I cant recommend Go Projectors enough nothing seems too much trouble and they really ensure the projector you buy is right for you and remarkable without trying to upsell! I've had my projector 6 weeks now and it is still the right choice based on the advice we had
- Fordbridge
- 1 Review
lights out lights on
paid for replacement lamp still not received courier error recieved lamp alls well
- DEREK
- 1 Review
You only know how good a company is when something goes wrong and they were excellent
You only know how good a company is when something goes wrong and they were excellent. The projector had a fault and following their website I contacted Viewsonic only to find they had none of the model in stock. I contacted goprojectors to have my money refunded however they spoke to Viewsonic and as (unbeknown to me) the item was end of line persuaded them to send me the new improved model at no extra cost. How's that for service
- Mark
- 1 Review
Excellent service - worked hard to find a projector right for challenging environment
A previous experience buying a digital projector from another company for home entertainment went wrong. Location was challenging and follow-up service was poor. With trepidation we went to GoProjectors. Kirit asked the right questions and found a projector that suited our set-up, specifically the narrow range of throw distance we had without changing things. There weren't many projectors but the one recommended (delivered within a day) is perfect. Follow-up 'phone call to ensire it was what we were looking for demonstrated the knowledge and enthusiasm to get it right.
- Alan Springall
- 2 Reviews
A specialist,knowledgeable company with good customer service and keen pricing.
The main advantage for me was that I could go to their showroom and see all the equipment demonstrated. The showroom and offices could do with a bit of a makeover but the attention and apparently honest advice experienced was worth the trip.
Advice by phone has also been helpful when required, as were follow-up calls to ask whether everything was working as it should.
For courier deliveries they could improve the durability of their packaging.
- neil
- 1 Review
No real problems, but could do with better delivery info.
Ordered some 3D glasses (DLP link) over the Easter holiday. Glasses turned up with out issue. The only think missing was when checking my order online it just said "processing". There was no info about dispatch dates or any tracking numbers. Didn't even know the glasses were dispatched until the post man knocked the door. Overall no problems and would use again, but please supply more info for when goods will be dispatched so I can plan to be at home to receive them.
- Mr. P Hollingworth
- 1 Review
EXCELLENT DEALER & FOLLOW UP INFO
Purchased an Epson EH-TW3200 Projector.
Very pleased with the quick delivery.
The follow up phone call from Goprojectors who were very helpful,stating any questions regarding the projector to contact them.
- Ian
- 1 Review
Fantastic company to purchase from
Certainly know what they are talking about. They kept in touch with updates as soon as I asked a question.
The Viewsonic 3D adapter is a brilliant product and was set-up within minutes.
Recommend the company for anyone looking to buy. And will certainly purchase from then again.
Thanxs guys
- The Albert Halls
- 1 Review
Very Pleased
Good quality kit very please with the projector,
Staff very friendly and helpful, the delivery was fast and packed well.
The price was great too, Very please all round,
Will deal with this company again.
- Bob C
- 2 Reviews
Good prices and good service
Needed a replacement projector fairly quickly and visited Go Projectors web site (via a Google search). Their price for the Optoma model that I wanted beat Amazon and anyone else I could find. Their delivery was within the time frame they stated and it was free. Only one small criticism - I needed the projector delivered to a different address than the billing address. This required a phone call and a letter from me confirming that the delivery address was different!
- Daniel
- 1 Review
Excellent in every way
Having dealt with a variety of so called AV professionals I can safely say go projectors are one of the best . The purchase I made was for new 3d technology and upon the demonstation the setup was a mimick of what I have at home. From the time of getting off the train to leaving with my purchase I can say the customer service was second to none ( The reason for the train comment was that a charming young lady guided me to the store from the station) I would use them again and I have reccommended them to serveral friends .
- Steve
- 1 Review
Great service , quick delivery
Delighted with the projector - surpassed our expectations
- Andrew
- 1 Review
Excellent Customer service and efficiency
Purchased Viewsonic Vp3D1 adaptor and glasses and could not be happier with the honesty, efficiency and level of customer service from Go Projectors. If only all e-retailers were as good as this then everybody would be happy! Thanks
- A Abel
- Broxbourne, GB
- 2 Reviews
- Hazel
- 1 Review
Hassle-free
Good information on website, very quick delivery and no problems at all (so far anyway). Would be happy to use Go Projectors again.
- Elizabeth
- 2 Reviews
great value and speedy delivery
This company offers very competitively priced projectors. I saved over a hundred pounds by shopping around on-line. My only complaint is that they failed to EMail me the promised invoice. But on goods and delivery dates I can't fault them.
- Annan Athletic FC
- 1 Review
- Kevin
- 1 Review
An honest sales experiance with differance.
Last week I found a company on the internet called goprojector.co.uk I contacted them and they offered me the chance to see a demo of some of the products they had to offer. When I arived I was meet by a realy kind gentleman, he help me decide on what projector was the right one for my purpose, not only did he freely give his expertise, he also gave so much sale support throughout the whole demonstrations and saved me money. I would have no problems with recommending this company to any prospective new clients.
Once again many thanks
Kevin Doe. MNFSH. MBACP.
- concorde computers
- 1 Review
great product
prompt service and a product that does what is advertised
- Halagen
- 1 Review
At last, an organisation that cares!
I had the need to buy a new projector lamp and got onto Go Projectors and from the outset I had confidence in them seeling me the right product at the right price.
And everyone I spoke to from Nadine to the other guys gave me the feeling that they were there just for me to solve just my need.
It did not stop there. It turned out my projector had a different fault - not bulb failure - the DLP chip had gone. They called me back, unprompted, with a telephone number of the sole distributors of the projector suggesting I make a claim under the 3 year warranty.
This I've done and saved the money on the lamp as Go Projectors have a great returns policy.
I run a service business and know how important "the extra" service is.
In short, good to deal with a successful business with a team that treats you like royalty!
Go Porjectors - an organisation that cares!
Clive Newell FCCA
Halagen Ltd
Experienced Part-time Finance Director Services
Power up Your Business
- Laurence from Falkirk
- 1 Review
Great impartial advice and fast delivery
Buying a projector can be a daunting task. Being able to talk to an expert who listens to your requirement, asks a few questions about how and where you will be using the equipment, and then recommends a couple of options is just what we needed.
The projector we bought is first class fits the application we needed it for and has been commented on by some of the delegates who attend our workshops. Whatever the requirement we would recommend you talk to the experts at Go Projectors before you purchase.
The only bad thing that happened was that the courier failed to delivery the whole order next day but that wasn’t Go Projectors fault.
- John
- 1 Review
Service was good, replacement part was poor.
+ Customer service seemed to be very good. Quick response to emails and very polite on the phone.
- Ordered an original Optoma part but was offered a replacement because of the long wait from Optoma. The delux 3D Glasse sare very poor indeed, strange flickering and poor colours with messed up graphics.
Update.
The company phoned me back and have offered a refund but are looking in to my claims over the glasses.
I do recommend them for their customer service.
- tom
- 1 Review
great very easy to deal with
so easy to deal with highly recommended from start to finish ypu will not be messed around and will do all my av shoping with them from now on!!!!!!!!!!
- Classic Film Club
- Belfast, GB
- 1 Review
Good Choice, Good Contact, Great Delivery
The Item we bought was exactly what we needed and arrived within 3 days of ordering. We've now asked Go Projectors to give us an estimate for some larger equipment.
Be happy to use them again for our technical supplies.
