GoResponse reviews

GoResponse reviews

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Review by confirmed purchaser

Great service, would recommend to any company

Great service, I have been allocated an account manger who keeps in touch and
is always keeping me updated with regard to my services.
I am very pleased I chose go response
GoResponse Ltd.

Reply from GoResponse Ltd.

Much appreciated Andy. Welcome aboard!
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Review by confirmed purchaser

Friendly, trying hard.

GoResponse has a team that tries hard. They could work on the on-boarding process to make it a bit faster and not rely so much on the client. Also a couple of test-calls to the answering service showed up some weaknesses, but they were quickly remedied. Very friendly and helpful account-management staff.
GoResponse Ltd.

Reply from GoResponse Ltd.

Appreciate the feedback. Much appreciated Our team will endeavour to take on-board the feedback. Thank you for choosing us as your partner.
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Review by confirmed purchaser

Go Response provide professional support and attention to detail

Planet Cruise needed support for their customer service department as an ongoing process to manage periods of high volume requests. The overflow calls are diverted to Go Response who speak directly with the customer and capture details which are fed back as an e-mail message immediately to customer services for a follow up call as soon as an operative is available. Call waiting times have been considerably reduced and customer requests managed in a friendly and efficient manner.
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Review by confirmed purchaser

What we wanted, with an added personal touch!

We searched for a provider and selected GoResponse based on their high quality website, features, information and personal contact upon telephoning. We were kept informed through the whole process; everyone we have dealt with has been incredibly professional, yet personable and friendly. We are confident that our business is in safe hands. We would not hesitate to recommend.
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Review by confirmed purchaser

Very efficient, very effective

We have started using Go Response for our customer call handling during a pilot launch - the choice was based on a glowing recommendation from someone already elsewhere in the call handling business, and we have not been disappointed.
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Review by confirmed purchaser

Excellent professional service!

We've been using GoResponse for 3 months now with no issues.
They provide an excellent, professional, scaleable and efficient service at an affordable price.
We wouldn't trust anyone else with the front end to our business!
GoResponse Ltd.

Reply from GoResponse Ltd.

Thank you for your kind words. Happy New Year to you all!
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Review by confirmed purchaser

The Edge

Very good service, has given us the edge !
GoResponse Ltd.

Reply from GoResponse Ltd.

Glad to be on the cutting edge! Thanks for your review.
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Review by confirmed purchaser

Part of MY team which really works

I discovered GoResponse by searching on Google and since finding them, and speaking with them, I've not needed to go anywhere else for the solution which they have offered me.

I have a dedicated team with them and they work as part of my Support team. I have found them dedicated, responsive and eager to learn more of what our business does.

On the whole, I would recommend GoResponse - a responsive company who are very approachable and good value for money.
GoResponse Ltd.

Reply from GoResponse Ltd.

Thanks for the great feedback Jim! I hope we continue to serve your needs and look forward to a continued partnership!
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Review by confirmed purchaser

Solid service.

I have used GoResponse for a few years now. They provide a solid and reliable service - which is what we want from a contact centre. On the downside they once changed their processes and technology which was costly for us.
GoResponse Ltd.

Reply from GoResponse Ltd.

Thank you for your honest feedback. Much appreciated.
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Review by confirmed purchaser

Efficient and helpful!

I have been using GoResponse for three of my companies now and they have been excellent, very efficient and really helpful. No Issues with recommending them to any one else.
GoResponse Ltd.

Reply from GoResponse Ltd.

Thank you for your testimonial! Very much appreciate your kind words.
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Review by confirmed purchaser

Quick setup and very friendly staff

After calling for information on the services they provide I found them to be a very friendly and informative team. The prices are very competitive and the set up was quick and painless.
GoResponse Ltd.

Reply from GoResponse Ltd.

Thank you very much Keith! Welcome aboard. We look forward to continuing to support you and your business.
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Review by confirmed purchaser

Very good.

Although we haven't been too busy yet, the Go Response team have been great so far and I have confidence in their ability to represent my business.
GoResponse Ltd.

Reply from GoResponse Ltd.

Thank you for your kind words Claire, We look forward to continuing to support you.
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Review by confirmed purchaser

Helps to free up my time to deal with running my business

Appointing Goresponse to deal with our call handling was the best move I made. Starting a business isn't easy, and the thing that used to frustrate me the most was missing calls. We now capture 100% of calls at all hours of the day which I can turn into leads, and hopefully jobs.
We get a lot of feedback from our customers who comment on the friendliness and professionalism of the people at "our office" which is of course, the call handlers at Goresponse. I get a phone call once a month to check up on the service and to ask whether we would like any changes to the script.
I would definitely recommend their services and I hope that our main competitors don't catch on to this strategy of call handling.
GoResponse Ltd.

Reply from GoResponse Ltd.

Always fantastic to hear such positive feedback! We look forward to continuing to work with you Navin.
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Review by confirmed purchaser

We have been happy customers of Go Response since 2005 and can reccomended them without reservation.

W have used a number of call handling centres over the years and have found none better than Go Response. All of their staff we have dealt with have been polite, efficient, and aware of the importance of good service both to ourselves and our clients who call in.
GoResponse Ltd.

Reply from GoResponse Ltd.

Really appreciate your kind words Lance. Thank you for your years of custom. We look to keep on serving you the best we can.
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Review by confirmed purchaser

Very useful, helpful and a great back-up service

Found the GoResponse service a good and reliable back-up for our out of office calls. Always very helpful and good at keeping in contact, we have found the service very useful. We have a good client manager and no complaints.
GoResponse Ltd.

Reply from GoResponse Ltd.

Many thanks Claire!
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Review by confirmed purchaser

The extra member of staff we can't do without!

Goresponse gives our customers the chance to communicate with us at anytime and this is not just important for our customers BUT also for us as we strive to provide a better service!
GoResponse Ltd.

Reply from GoResponse Ltd.

Really appreciate your business Gary. Thank you
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Review by confirmed purchaser

The best part or our CRM you could want

They work in the background and cover all our inbound calls so we never miss a call even if we do miss a call! Transcribed messages are then sent as a text to us almost immediately so we can respond with appropriate action and speed even when we are out of the office. A lifesaver in many ways and reassuring back up when we are very busy.
GoResponse Ltd.

Reply from GoResponse Ltd.

Wonderful testimonial! Many thanks Mark
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Review by confirmed purchaser

Makes work easier!

Having GoResponse makes it easier to ensure work phone calls are answered even if we are busy. This service also allows us to screen calls and only call back the ones that we want to.
GoResponse Ltd.

Reply from GoResponse Ltd.

Many thanks!!
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Review by confirmed purchaser

Always willing to go that extra mile

I have been dealing with Go repsonse for over a year now and the service has been excellent, long may this continue .
GoResponse Ltd.

Reply from GoResponse Ltd.

Many thanks Stephen - will keep it up!
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Review by confirmed purchaser

good service and feedback on all calls

Since Holly has taken on our service needs we have had no issues whatsoever, great feedback and regular contact from Holly helps us to maintain the service we need.
GoResponse Ltd.

Reply from GoResponse Ltd.

Delighted to hear. And well done Holly!

GoResponse Ltd. Details

About this company

Visit GoResponse

Contact information

Call us on: 0800 043 0443
We live here: 735 Guillat Avenue Kent Science Park
ME9 8GU Sittingbourne
United Kingdom

Category

GoResponse is ranked 6 out of 7 in the category

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