This was my second order from Grace & Glory & as with my initial order, I was not disappointed. The lights are lovely, just as they appear on the website and have now been fitted with no problems whatsoever. Highly recommended!
I purchased a Lampshade for my Kitchen , I had been weeks surfing the net for the perfect one then stumbled on Grace & Glory , I at first thought most items would be out of my price range as the quality is so amazing , how wrong I was .The delivery was quick the huge lampshade was easy to put up & the packaging was excellent , I will certainly recommend this site to my friends & family .
Elaine from Nottinghamshire
I'm delighted with my retro pendant light. Description on the site was fully accurate and the transaction was easy. I got a good number of updates (ie I wasn't badgered but got the info I needed). I received the pendant quickly and would definitely recommend Grace & Glory to others.
The item I bought was just as described and the product descriptions are very detailed making me sure I was buying what I actually needed and wanted. The quality of the item (a beehive door knob) was fantastic and delivery was fast and efficient. It looks great and really enhances the traditional feel of authentic items we prefer for our home
This is excellence in customer service. Highly recommended
I was impressed from the beginning and was immediately put through to Steve in the warehouse to try and find the right replacment letter plate for our front door. The letter plate was delivered the next day and was a beautiful solid brass item. Unfortnately the letter plate was the wrong size (we realised it was touch and go) and had to be returned which was equally straightforward. I had come across Grace & Glory by chance on the internet and am delighted to know that they exist and will use them again when the need requires.
I was horrified when I discovered that the G&G shop down a little back alley in Barnstaple (reminds me of Harry Potter) had suddenly disappered (definitely reminded me of Harry Potter!). I couldn't for the life of me remember their name, so became resigned to the fact that I could no longer have up-market washing-up liquid in my life. To my joy, I recently came across their card. I went straight on line, and ordered six bottles - primarly because of the one size fits all postage and packing charge. It arrived quickly, and despite being well packaged, one bottle had leaked. After a charming chatty phone call, a replacement bottle was quickly despatched, at no cost to me of course. Beats a box of chocolates as a gift anytime, you should try it! Thank you G&G.
Was unsure whether to get rise and fall lights or standard ones. Liaised via email and had prompt and helpful advice from Steve. Decided to order rise and fall but were unsuitable so exchanged for standard version. They look beautiful in my new kitchen. Only reason that I didn't give five stars was p&p costs. Was happy to pay £5.95 delivery charge but would have thought twice if I knew it would have cost me £15.95 to return lights and then another £5.95 for new ones
Having used the Grace & Glory shop in Barnstaple I knew I would be getting a good product from the website. The products I bought arrived very quickly and now look lovely in our cottage, thank you
When placing my order I received fantastic customer service. Professional, friendly and advisable. I look forward to more contact with Grace and Glory for the future. Goods arrived so promptly and are of superior quality made by local artisans.
When i first ordered my light fittings the picture on the web page displayed them as cream with crome trim? they sent cream with brass trim, so i sent them back they said sorry and they would send out the correct lights. The second lot of lights came while i was out, so my electrician started to fit them as he was there working.i got home and yet again they had sent lights with brass trim.so i had them taken back down and sent them back. They then said that the lights no longer come with crome trim only brass.yet they where still advertising them. (i should piont out that the first 5 lights i ordered all had crome trim) so this order needed to match as they were for the opposite side of room.they then said they would have them made as a special order but it would take 10 weeks.14 weeks later they came still with BRASS trim and special order wrote all over box!! yet again my electrician had fitted lights when i got home this time I never bothered taking them back down as i was fed up of having my kitchen half in the dark and yes my lights STILL DONT MATCH !! also i did not want to pay the electrician a third time . so a big NO NO for this company
I ordered a glass 'Paris pendant light (petit) and will be ordering some more shortly. I will be ordering some small (petit) ones (for the Passage) and some Paris Pendant (large) (for tthe Hall, Living and Dining area).
We ordered two pendant lights and one was damaged on arrival. I phoned to explain and the matter was dealt with swiftly and the new pendant arrived a few days later. The staff I spoke to were very helpful, apologetic and friendly and I would definitely order from there again. I rated 4 stars rather then 5 due to the fact that the pendant was damaged but overall we are pleased with the product and the way Grace and Glory deal with their customers.
Grace & Glory Home hava a fab website - packed with loads of unusual stuff. Ideal for your own home or for a unique gift too.
The products are very reasonably priced and the quality is of a good standard.
I expreience great one to one service with the owners directly - they made me feel very much like I was an important customer to them which is so nice these days...
I keep an eye on their website now, and look forward to viewing their latest additions - so thats says alot I reckon!
iI ordered some hanging pendant lights for my kitchen as well as some wall lights. These were ordered early as we were planning the kitchen layout and wanted the lights as part of the focal point. The lights arrived and all seemed well. We inspected them and they looked ok. When eventually they were hung and the lights were switched on it appeared that there were two small dents in one of the shades. This is only noticable when the light is on !
When contacting Grace & glory about replacing the shade they eventually came back with a reply that I would have to pay for a new shade. I thought it should have been replaced and especially as I had spent quite a lot on the lights anyway. So the shade is still hanging in my kitchen as I can't afford to replace it .
I do think their customer response is slow in answering questions and queries .
We purchased these delightful light fittings to go in our refurbished kitchen. Unfortunately we had to wait for them for over two months to arrive and we had to chase G&G to find out what was happening. Once we had done this however, the team telephoned me regularly to keep my updated, and when they arrived they were exquisite!
The shutter-blue pendant lamp is very stylish, very good quality and looks perfect in our gorgeous new kitchen. When I ordered the lamp it was out-of-stock, but it still came in good time for Christmas ( ordered in December) and the colour is just what we wanted. Very pleased too with the light it gives out.
Ordered and received 2 large ribbed glass pendulas shades for our new kitchen. They replaced some horrid spot lights which were attached to the lovely old beams [Uggggh]. What a difference they have made, really super. I would recommend "Grace and Glory" any time.
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