Received the big brass letterbox - solid product but serious rust on the spring and the hinge pin as we received it wrapped in box. This is totally unacceptable - for the price of this item one expects no rust - thus simply use stainless steel springs and hinge pins - this is a very small cost factor.
Ordered an outside light online and received it the very next day - impressive! Really pleased with the lamp, although it has not been installed yet. The design / look is much nicer than anything we could find elsewhere.
I received my order very quickly after being advised the items were en route. I am pleased with the quality of the door furniture I requested. I would most certainly buy from Grace and Glory in the future and I would recommend the company to my friends.
The website has a wonderful range of stylish products at great prices. Ordering was easy online and when we rang to amend the order the staff were friendly and efficient and went that extra mile to make sure both our original and amended orders were delivered together. All backed up with reassuring confirmation emails and superb next day delivery.
I needed to know more details about the ladder shelf I had seen online. The member of staff couldn't have been more helpful, measuring all sorts of bits until I had everything logged, and then arranging delivery at jaw-dropping speed! Well packed, and delighted with the shelf. Oak a lovely colour.
I ordered two pendant lights, qualified for free postage and packaging (all good) they arrived, nicely packaged, and in good time, however, they were considerably bigger than we anticipated. I looked at the returns policy, I have to return at my own cost, and they will refund only if in immaculate condition etc, BUT! if I qualified for free postage, they will "deduct this" when I return…? Am I paying £5.95 effectively on top of the cost to post them back?? Confusing, and expensive. Love the website, nice products, but the returns policy could be improved.
Located the site by accident while looking for a particular type of light fitting. Good range on offer. Had a little concern about the colour definition on the screen and was not entirely confident about the colour choice we made until it arrived. Also was a little concerned about the method of packing - putting a smallish box inside a much larger one with only scrunched up brown paper to stop it moving around was not ideal and had the case arisen I may have had a problem complying with the requirement for any returns to be in perfect boxes. Delivery service was excellent and on balance the transaction was a good all round experience